Frequently Asked Questions
What is check-in/check-out time?
Check-in time is 3 p.m.; checkout is 12 p.m.
Do you allow smoking on property?
Thompson Playa del Carmen's Main House and Beach House are smoke-free properties.
Do you allow pets?
We welcome pets (25 lbs and under) at both Main House and Beach House, for an additional $40/pet.
How much do you charge for high speed/Wi-Fi Internet access?
Wi-Fi is complimentary to all guests of the hotel and is available in guestrooms and some public areas.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes. We have 24 hours fitness facilities located at the Main House.
Do you have a business center?
Yes. We have a business center located at the Main House.
Do you have a pool?
Yes. We have outdoor swimming pools at the Main House and Beach House.
Do you have a spa?
We do not have a spa, however, the Main House does offer spa services on site.
Do you have onsite parking? How much is parking? Is it included in my room rate?
Valet parking is US 15 per night.
What is your restaurant’s cuisine?
COMPLIMENTARY ON-PROPERTY COVID-19 TESTING:
As an extension of Hyatt’s Global Care & Cleanliness Commitment, Thompson Playa del Carmen Main House has arranged for complimentary on-property COVID-19 testing through May 31, 2021. This is valid for up to two registered guests per guestroom per stay. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). See pricing below.
To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Thompson Playa del Carmen Main House will offer a special Travel Delay Rate, extending up to 50% off the standard rate as well as up to 30% off on-site food and beverage, including room service (excludes alcohol). The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property.
Guests can schedule their RT-PCR Test appointment by emailing Riviera Maya Hospital at email@example.com. The hospital is located approximately 12 minutes from the hotel. RT-PCR test results are provided within 72 hours. On-site Rapid Antigen test results are provided within 30 minutes.
Complimentary testing is arranged for guests staying a minimum of 3 nights.
Additional Testing Costs:
Off-site COVID-19 RT-PCR Test: USD $150
On-site Rapid Antigen Test: USD $50
Terms & Conditions:
Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021.
A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 3 nights.
Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.
Minimum stay requirements for large groups/weddings are at the discretion of resort.
Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.
Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension.
Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.
Guest may be required to show proof of test status and interrupted travel plans.
Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.
Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.
Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.
Offers subject to availability and void where prohibited by law.