Frequently Asked Questions
What is check-in/check-out time?
Check-in time is 3 p.m.; checkout is 12 p.m.
Do you allow smoking on property?
Thompson Playa del Carmen's Main House and Beach House are smoke-free properties.
Do you allow pets?
We welcome pets (25 lbs and under) at both Main House and Beach House, for an additional $40/pet.
How much do you charge for high speed/Wi-Fi Internet access?
Wi-Fi is complimentary to all guests of the hotel and is available in guestrooms and some public areas.
Do you have a fitness center? What kind of equipment does it have? What are the hours?
Yes. We have 24 hours fitness facilities located at the Main House.
Do you have a business center?
Yes. We have a business center located at the Main House.
Do you have a pool?
Yes. We have outdoor swimming pools at the Main House and Beach House.
Do you have a spa?
We do not have a spa, however, the Main House does offer spa services on site.
Do you have onsite parking? How much is parking? Is it included in my room rate?
Valet parking is US 15 per night.