Frequently Asked Questions

What is check-in/check-out time?

Check-in time is 3 p.m.; checkout is 12 p.m.

Do you allow smoking on property?

Thompson Playa del Carmen's Main House and Beach House are smoke-free properties.

Do you allow pets?

We welcome pets (25 lbs and under) at both Main House and Beach House, for an additional $40/pet.

How much do you charge for high speed/Wi-Fi Internet access?

Wi-Fi is complimentary to all guests of the hotel and is available in guestrooms and some public areas.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes. We have 24 hours fitness facilities located at the Main House.

Do you have a business center?

Yes. We have a business center located at the Main House.

Do you have a pool?

Yes. We have outdoor swimming pools at the Main House and Beach House.

Do you have a spa?

We do not have a spa, however, the Main House does offer spa services on site.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Valet parking is US 15 per night.

What is your restaurant’s cuisine?

Catch serves seafood that is globally influenced, locally sourced cuisine in the restaurant's signature sharing style of dining.

Cinco offers casual Mexican for breakfast and lunch.

CGrill offers casual al fresco dining at the Beach House serving authentic Mexican with a twist.


At Thompson Playa del Carmen, the safety and wellbeing of our guests is the highest priority. Thompson Playa del Carmen is collaborating with Malvesa Laboratory, to provide the necessary assistance for our guests. Please see testing details here.


    Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.

    Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

    Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.

    Tests may be subject to test provider’s terms and conditions.

    This offering, including availability and price, is subject to change at any time, without notice.