Policies

Frequently Asked Questions

What is check-in / check-out time?

Check-in time is 3 p.m.; checkout is 12 p.m.
Valid form of identification and major credit card are required in order to check-in

Do you allow smoking on property?

We allow smoking in public areas at The Cape.

Do you allow pets?

The Cape is a pet-friendly hotel. Pets are allowed for an extra charge of MXN 1700 per pet, per stay. 1 pet up to 50 lbs allowed; restrictions apply.

How much do you charge for high speed/Wi-Fi Internet access?

Wi-Fi is complimentary to our guests throughout the hotel.

Do you have a fitness center? What kind of equipment does it have? What are the hours?

Yes. The hours are from 6 a.m. to 8 p.m. 7 days a week. We offer Life Fitness treadmills, static bike, dead weights, and a TRX machine.

Do you have a business center?

We do not have a business center.

Do you have a pool?

Yes. We have two outdoor swimming pools.

Do you have a spa?

Yes. We have Currents Spa offering ocean-view cabanas for al fresco treatments, hot and cold plunge pools, a steam room, sauna and an intimate couples treatment room with rain showers and private pool.

Do you have a fax number?

We do not have a fax number.

Do you have onsite parking? How much is parking? Is it included in my room rate?

Yes, onsite parking is complimentary.

What is your restaurant’s cuisine?

Manta - conceived by chef Enrique Olvera, Manta celebrates Pacific coasts traditions taking inspiration from his native Mexico as well as Peru, Japan and beyond.

 

The Ledge - contemporary Mexican dining serving breakfast, lunch and dinner.

COMPLIMENTARY ON-PROPERTY COVID-19 TESTING: 

As an extension of Hyatt’s Global Care & Cleanliness Commitment, The Cape, A Thompson Hotel has arranged for complimentary on-property COVID-19 testing, for guests traveling to the U.S. This is valid for up to two registered guests per guestroom per stay. Guests may purchase additional on-property tests for a fee (additional tests are subject to availability). See pricing below. 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, The Cape, A Thompson Hotel will offer a special Travel Delay Rate, extending up to 50% off the standard rate as well as up to 30% off on-site food and beverage, including room service (excludes alcohol). The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. 

 

TESTING DETAILS

Guests can schedule their test via the hotel concierge. RT-PCR test rresults are provided via email within 72 hours. On-site Rapid Antigen test results are provided via email within 24 hours.

Complimentary testing is arranged for guests staying a minimum of 3 nights.

 

Additional Testing Costs:

On-site COVID-19 RT-PCR Test: USD $300

On-site Rapid Antigen Test: USD $30

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels, 1 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of 3 nights.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay. 

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.

  • Offers subject to availability and void where prohibited by law.