Hyatt Ziva Puerto Vallarta FAQs

General Information

Do I need to bring an electrical adapter?
All of our suites are equipped with standard North American sockets (Type A, sometimes Type B). If traveling with European, Asian or non-North American appliances/devices, we recommend bringing an adaptor. Our rooms do not have 220V voltage available.

What credit cards does the resort accept?
Visa, Master Card, and American Express, only. 

Do you offer rates that are not all-inclusive?
No, the only rates we offer are all-inclusive. 

Is there an ATM at the hotel?
Yes, we have two ATMs, one located in the main lobby. One ATM dispenses pesos and the other dispenses USD. 

Is a credit card required at check-in?
Yes. A pre-authorized HOLD may be applied. Please consult with our Front Desk staff for specific details. 

Is pre-arrival check-in available?
No, we do not offer pre-arrival check-in. 

Upon arrival, can I upgrade my room?
Yes, but it is subject to availability. Additional fees may apply, except for World of Hyatt members. This applies to Discoverist, Explorist & Globalist members. For more details, visit hyatt.com/world 

Do I need to bring money and exchange my currency to Mexican Pesos when I arrive?
Your all-inclusive plan includes meals, drinks, entertainment, and many fun activities. However, we recommend bringing extra cash for off-site expenses, spa services, tours, and transfers. The resort will provide US Dollar to Mexican Peso exchange services subject to availability. Cash payments are accepted in CAN/US Dollars, and Mexican Pesos. 

Is there a secure place to keep valuables?
In-Room Safes are included in all suite categories. Our resort is not liable for unattended items left in public areas. 

Does the resort have a hurricane policy?
Yes. Please contact resort for further details, hurricane policies are liable to change. 

Does the resort have a smoking policy?
Hyatt Ziva Puerto Vallarta is a smoke-free family resort, however, we do offer designated areas where smoking is allowed to avoid additional charges.

What is the tipping policy at the resort?
All tips and gratuities are included in your all-inclusive package. Additional gratuities are most welcome by our staff should services exceed your expectations. 

Can I drink local water?
We recommend not to drink faucet/tap water, the resort will provide filtered and bottled water at all time. Water and ice cubes served at all resort venues are always filtered and safe to drink. Certified by third-party auditors, our resort is compliant to the highest level in industry sanitation standards & best practices. 

Does the resort provide medical services or support?
A medical doctor is available on-site from 8:00am to 8:00pm, at additional cost. Certified lifeguards are available in pool and beach areas, first aid is provided on a 24 hour basis for emergency situations. We hold the highest level of safety industry standards, however the resort will hold a limited liability for emergency situations incurred by guests. 

What is the minimum age for check-in?
18 years of age. 

Is it possible to mail items that we purchased back home?
It depends on the items, as some restrictions apply due to Customs regulations. Additional fees apply. 

Are pets allowed at Hyatt Ziva Puerto Vallarta?
No, due to resort policy. 

Is there babysitting available? If so, is there a fee for babysitting?
Babysitting service is not available. 

Inclusions

What's included in my all-inclusive package?
All drinks and meals are included. On-site entertainment, fitness facilities, non-motorized aquatic sports (kayak tours), daily outdoor and indoor activities, in-suite minibar, free wifi, and kids/teens recreational areas are included. Tastings, and multiple social activities are also part of the all-inclusive package.

The following services are not included as part of the all-inclusive plan, except as otherwise provided:

• Spa & beauty services
• Third party on-site boutique stores
• Off-site tours and excursions
• Airport transfers, taxis, local shuttle services, car rentals
• National and international telephone calls
• Certain specialty wines and spirits, certain premium meat cuts, and lobster
• Laundry and dry-cleaning services
• Private Group Events, Romantic Dinners
• Beach and pool cabanas 
• Crazy Cocos

Does the resort offer a Day Pass service?
Yes, we offer a Day Pass service, however it is subject to availability based on occupancy. For further information and bookings please contact our Concierge: PVRIF-Econcierge.zivavallarta@hyatt.com

If I am on a cruise, and a nearby stop is scheduled in my itinerary, can I visit the resorts?
Yes, you may visit our resort by purchasing a Day Pass in advance by contacting us via email PVRIF-Econcierge.zivavallarta@hyatt.com. 

What's included in my interval international package?
Please consult inclusions with your interval international travel agent. 

Transportation and Location

How far is the resort from the airport and downtown Puerto Vallarta?
We are located at an approximately thirty-minute drive from Puerto Vallarta International Airport, and an approximately five-minute drive to downtown Puerto Vallarta. 

Are airport transfers included to and from the resort?
No. However, the resort can offer assistance in arranging airport transfers offered by third-party vendors at an additional cost. You may book airport transfers and other transport services prior to arrival via email: transport.hyatt_ziva_pto_vallarta@playaresorts.com.

Does the hotel provide shuttles or transportation around the local area?
No, however for an additional fee you may book a shuttle or transfer service via email: transport.hyatt_ziva_pto_vallarta@playaresorts.com.

Is parking available at the resort?
Yes, we offer guest-only free parking. Valet partking it not available.

Do you have any unique offerings for birthdays, anniversaries and honeymoons?
Yes, we offer a welcome amenity on a complimentary basis, which is a bottle of sparkling wine or a small cake for two. There are other options to enhance the celebration, subject to a fee, such as the romantic dinners for two and Spa treatments for couples. 

Dining

What are the dress codes for the different restaurants?
Please consult the dining & drinks section of our website for specific dress code classifications per venue. Below some further guidelines: 

• Beach Attire: Swimsuit attire is welcome.
• Casual, or Resort Casual: Access with dry bathing suits permitted. Men require a t-shirt and women require a cover-up. Sandals are required.
• Smart Casual: Dress shorts, close-toed shoes, collared short-sleeve shirts are required for men. Women require dress sandals.

Note: The above guidelines are illustrative a not definitive. 

Do I need to make dinner reservations?
For an optimal dining experience, we strongly recommend booking your reservations for our specialty restaurants: Casa Grande, Melanzane, Pureza, and Blaze. Group reservations of 9 or less may be made onsite after check-in through our Food and Beverages Concierge. For groups of over 9 people, an option of a private dining setting is available at an additional fee, with either the choice of the restaurant’s regular menu or a catered banquet kit.

If I am a vegetarian or have special dietary needs, will I have adequate options?
Yes, the resort offers gluten-free, vegetarian options, and additional assistance in accommodating special dietary needs (please notify the resort ahead of time, should this be the case). 

What are the options for kids?
Children's menus are available at all restaurants. 

Do you offer premium branded spirits?
Yes. Cocktails made with international and national spirits are yours to enjoy as part of your all-inclusive plan. Club guests will enjoy cocktails made with premium liquors at our VIP Lounge. A variety of specialty spirits and bottles, such as champagne and top-shelf wines are available for purchase in our bars and restaurants.

Is there room service?
Yes. 24-hour, all-inclusive suite service is available, limited to the total guests per suite.  

Are there any restaurants opened late at night?
Restaurants close at 10:30 PM or 11:00 PM.  

Are their age requirements for entering bars on property?
Yes, the legal drinking age in Mexico is 18. You must be 18 years and older to enter our bars. 

Do any of the restaurants close during certain times of the year?
All of our restaurants are open year-round. One or two restaurants may close at night during the week whenever there is a theme night. Please contact the hotel for details. 

Which restaurants are recommended for large parties? Does group dining need to be planned in advance?
For a party of over 9 people, the option of a private dining setting is available at an additional fee with either the choice of the restaurant’s regular menu or a catered banquet kit. Group dining needs to be scheduled in advance, please contact our Groups Desk to book.

Does the resort have a swim-up bar?
Yes, we offer a swim-up bar and an adults-only pool-bar. 

What type of liquor is included within the rooms?
Rooms located in the Main Tower are stocked with beer, soft drinks, juice, and bottled water. Club Tower rooms are additionally stocked with mini-bottles of rum and whisky. 

Do you offer private dinners in-room or on the beach?
Yes, subject to an additional fee with multiple location and menu options. Save your spot by contacting us: PVRIF-Econcierge.zivavallarta@hyatt.com.For groups of over 9 people, please contact our Groups Desk to learn more.  

Are kids allowed at every restaurant? Are there any restrictions?
Children are welcome at every restaurant, and there are no restrictions. Our bars are restricted to adults aged 18 and over. 

Accommodations

We are traveling with a couple of friends. Can we request adjoining rooms?
Connecting rooms are subject to availability and and may be arranged upon arrival at check-in.Connecting rooms are subject to availability.

Can I choose my room online?
You may only book a room category online. Special room requests are available, however subject to availability upon arrival. 

What is the difference between an Ocean View and an Ocean Front room?
Ocean Front rooms offer unobstructed, panoramic views of the ocean. Ocean View rooms may offer partial views of the ocean. 

Are there balconies in all rooms?
Rooms at the Main Tower offer juliette balconies. We also offer a specific Balcony Room category that may be booked or upgraded at an additional cost during check-in. All Club Tower rooms offer private furnished balconies.

Is Hyatt Ziva Puerto Vallarta, family friendly?
Yes. We provide activities and resort amenities for all ages, including kids and teens. 

What is concierge service?
Offering an exceptional hospitality experience, our concierge desk will be your first point of contact for any questions that you may have, concierges also offer orientation and assistance in coordinating on-site and off-site services. Our concierge desk is available from 9:00am to 9:00pm. 

What type of beds are offered?
We offer king and double beds. Specific details on bedding configurations per suite are outlined in our Rooms section of website. 

Are singles welcome?
Yes! With our varied resort activities, you will find ample opportunities to make new and long-lasting connections with like-minded people. 

Are the rooms handicapped accessible? Is the resort wheelchair accessible?
We offer ground floor suites that are fully equipped for guests with special physical needs, please contact us to learn more, and to book. Most areas in the resort are wheelchair accessible, with the exception of one of our restaurants.

Activities

How can I arrange tours and excursions outside the resort?
Tours may be purchased at our on-site Tour Agency, located in the main lobby. These include Outdoor Adventure, Las Caletas Beach Hideaway, Dolphin Adventure, Rhythms of the Night, and Marietas Eco Discovery. For questions or to book an excursion, you may contact us via email: PVRIF-Econcierge.zivavallarta@hyatt.com.

What is the difference between an activity and an excursion?
Activities are included in the all-inclusive plan such as games and the fitness classes. Excursions are optional off-site activities offered by third-party vendors at an additional cost. 

Are cabanas available for rent?
Yes, we do have larger cabanas for rent daily. Please contact our concierge for pricing and inclusions. Palapas, (shaded palms with lounge chairs) are on a first come first serve basis.

Are Spa treatments included? If not, what is the price and can they be booked in advance?
Spa and Salon treatments are available at an additional cost. Treatments may be booked in advance, please call +52-322-226-5056 or email Alix.desantiago@hyatt.com.

Can I sunbathe topless on the beach?
No. Due to local regulations, nudity is not allowed in beach areas.

Are the pools heated?
Yes, all pools are heated to 28C/83F only during winter season.

What types of watersports are offered?
We offer all-inclusive watersports, including kayak tours and boogie boarding. There are also off-premise tours available for a fee: jet skis, paddle boarding, kayaking, and catamarans.

Do you offer photography on property? Would this need to be planned in advance?
Yes, we offer photography services through a third-party and are subject to a fee. Arrangements can be made by emailing PVRIF-Econcierge.zivavallarta@hyatt.com during your stay or prior to arrival.