Hotel Policies

ON-PROPERTY COVID-19 TESTING FOR A FEE:

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Hyatt Regency Mexico City has arranged for on-property COVID-19 testing for a fee through May 31, 2021. This is valid for up to two registered guests per guestroom per stay. Tests are subject to availability. See pricing below. 

 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt Regency Mexico City will offer a special Travel Delay Rate, extending up to 50% off the standard rate as well as up to 30% off on-site food and beverage, including room service (excludes alcohol). The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property. 

See terms and conditions below. 

 

TESTING DETAILS

 

Appointments are required. Please contact from desk for appointment 48 houes in advance.

 

Testing Costs:

 

COVID-19 RT-PCR Test:

USD $115 to USD $225 On-Site 

 

Rapid Antigen Test:

USD $45 to USD $50 On-Site 

 

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.

  • Offers subject to availability and void where prohibited by law.

Care and Cleanliness

In light of the current COVID-19 situation, we are taking appropriate measures to ensure that you always feel safe and comfortable with us. Here are some of those steps:

 

Dining

À la carte food and beverage service

Rearrangement of tables and chairs to ensure a minimum of 1.5 meters between tables, with a maximum of four people per table

Cleaning and disinfecting of high-touch areas such as self-service machines, tables, chairs, and other furniture

Adaptation of menus with a QR code that guests can scan

 

Fitness Center

Temporarily closed to comply with local government regulations

 

Regency Club® Lounge

Service temporarily suspended; breakfast is available at Rulfo, and evening cocktails and nonalcoholic beverages are available at Amado Market

 

Transportation

Private transport available from/to the airport and within Mexico City.

 

See more information about Hyatt's commitment to care and cleanliness.