Hotel Policies


As an extension of Hyatt’s Global Care & Cleanliness Commitment, Hyatt Regency Mexico City has arranged for on-property COVID-19 testing for a fee. See pricing below. 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt Regency Mexico City will offer a special Travel Delay Rate, extending up to 50% off the standard rate as well as up to 30% off on-site food and beverage through room service (excludes alcohol). The rate is valid for stays up to 14 nights and guests must book with hotel directly while on property. 

See terms and conditions below. 



Appointments are required. Please contact from desk for appointment 48 hours in advance.

Testing Costs:



$2,750 MXN On-Site


Rapid Antigen Test:

$950 MXN On-Site


Terms & Conditions:

  • Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.
  • Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.
  • Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.
  • Tests may be subject to test provider’s terms and conditions.
  • This offering, including availability and price, is subject to change at any time, without notice.

Care and Cleanliness

In light of the current COVID-19 situation, we are taking appropriate measures to ensure that you always feel safe and comfortable with us. Here are some of those steps:



À la carte food and beverage service

Rearrangement of tables and chairs to ensure a minimum of 1.5 meters between tables, with a maximum of six people per table

Cleaning and disinfecting of high-touch areas such as, tables, chairs, and other furniture

Adaptation of menus with a QR code that guests can scan


Fitness Center

Booking system in place to comply with local regulations and maximum occupancy


Regency Club® Lounge

Open as a working space form 12 noon to 9.00pm. Breakfast, evening cocktails and canapés available at Rulfo Restaurant



Private transport available from/to the airport and within Mexico City.


See more information about Hyatt's commitment to care and cleanliness.