Hotel Policies


As an extension of Hyatt’s Global Care & Cleanliness Commitment, Hyatt Regency Mexico City has arranged for on-property COVID-19 testing for a fee. See pricing below. 

To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt Regency Mexico City will offer a special Travel Delay Rate, extending up to 50% off the standard rate as well as up to 30% off on-site food and beverage through room service (excludes alcohol). The rate is valid for stays up to 14 nights and guests must book with hotel directly while on property. 

See terms and conditions below. 



Appointments are required. Please contact from desk for appointment 48 hours in advance.

Testing Costs:



$2,750 MXN On-Site


Rapid Antigen Test:

$950 MXN On-Site


Terms & Conditions:

  • Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.
  • Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.
  • Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.
  • Tests may be subject to test provider’s terms and conditions.
  • This offering, including availability and price, is subject to change at any time, without notice.