Hotel Policies

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As an extension of Hyatt’s Global Care & Cleanliness Commitment, our property can currently help arrange for COVID-19 testing at a local facilitySee pricing below. 


To further care for any guest who is required to extend their stay due to a delay in testing or test results or a positive test result prior to their return flight, Hyatt Place Ciudad Del Carmen will offer a special Travel Delay Rate, extending up to 25% off. The rate is valid for stays up to 14 nights. No minimum length of stay is required at this time, and guests must book with hotel directly while on property.  

See terms and conditions below. 




Tests are performed at nearby CESAT LAB. Appointments are required.


Testing Costs:



USD $160 On-Site / USD $150 in clinic 


Rapid Antigen Test:

USD $75 On-Site / USD $65 Off-Site 



    Testing arrangements facilitated by participating hotels or resorts are available for registered guests only.

    Tests must be conducted during a stay at a participating hotel or resort, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

    Tests are conducted by a third party, who is solely responsible for administering the tests; results are not shared with the hotel or resort.

    Tests may be subject to test provider’s terms and conditions.

    This offering, including availability and price, is subject to change at any time, without notice.