Hotel Policies

Pet Policy

A special welcome to your four legged friend! We welcome you to The Grand Hyatt Playa del Carmen Resort. 

It is a pleasure to have you and your pet staying with us. In order to ensure that you and your pet have an enjoyable stay, we have our very own “Pet Policy”. Please take a moment to read through the policy as it affects you and your pet.

This hotels welcomes only service animals. An advanced written medical references will be necessary in order to accept the animal.

The Pets shall not be left unattended in the hotel room (your pet may behave very well at home but could easily get a little scared in new surroundings).

The pet cannot remain in the room whilst it is being cleaned.

Pets must be on a leash or in a carry cage while being transported within the hotel.

Pets  are  not  allowed  in  restaurants,  bars,  The  Spa, The  Fitness  Center,  pool  areas, convention center areas or any other area designated by the hotel staff.

Due to laws in place in Playa del Carmen, it is not permitted to allow animals on the beach. Any fine put in place will be of responsibility of the guest, whom will have to pay the fine.

You are responsible for all damages caused by your pet while you are staying in the hotel.

All pets must be under 20 pounds in total weight.



Grand Hyatt Playa del Carmen Resort's modern amenities include the following elements to make your stay as comfortable, convenient and as possible:

Accessible public areas

Audible smoke alarms

Wheelchair accessible doors in ADA guestrooms and public areas

Accessible sinks/vanities in ADA guestrooms and public areas

Bathroom grab rails in ADA guestrooms and public areas

Resort Fee

$10 resort fee per room per night includes:



  • 2 Bottles water in room, replenished daily
  • In-room Nespresso Machine and capsules with daily refill
  • Tea selection, replenished daily
  • Daily Newspaper (local and USA Today)
  • Glass of Sparkling wine upon arrival
  • 24h Gym access Daily children’s activities
  • Pool-side Flavored water Sunscreen/Sunblock provided at Pool Area
  • Mosquitoes Repellent provided in Pool Area and guestrooms
  • Pool-side fruit treats, popsicles and cold facial towels
  • Use of Bicycles/helmets-Bi-weekly guided bicycle tours (guided tours vary daily )
  • Discount Kid’s Club access (One hour per kid, per stay at Tortuguita kids club activities change daily which may include cooking class, giant Jenga, Mr. Potato, Chuck O, and piñata)
  • Daily adult resort classes (changes daily which may include cooking, massage, mixology, dance)
  • Daily movies at Hashtag Cinema (films changes daily)
  • Premium WiFi