Hotel Policies


We are pleased to welcome you to Grand Hyatt Playa del Carmen. The safety and well-being of all our guests and colleagues is our top priority. Please refer to the guidelines and protocols in place in an effort to ensure you have a safe stay with us.

As an extension of Hyatt’s Global Care & Cleanliness Commitment, Grand Hyatt Playa del Carmen has arranged on-property COVID-19 testing for guests 


Our property currently offers the Antigen test and PCR test on-site for guests.

Antigen Test $35 USD

PCR Test $95 USD.

Any of the tests are to be scheduled and arranged by our Front Office/Guest Services staff.

TEST RESULTS DELIVERY Results for PCR tests will be sent by email to each client within 48 hours after taking the test Results for Antigen Test are delivered soon after the test.

To request the test; please get in touch with our Concierge will take care of your appointment

For more information call +52 984 875 1234 to learn more.

Pet Policy

Grand Hyatt Playa Del Carmen Resort is a pet-friendly hotel, understood for pet dogs and cats. 

It is allowed a maximum of two pets per room and their total weight (combined) cannot exceeds 36 kg (thirty-six) / 80 lb (eighty). 

The hotel will charge a fee of USD 100.00 (one hundred American dollars) per room/per stay. The amount will be converted into local currency, using the official exchange rate on the day of your check-in and will be charged to the room billing.  

The Pet Fee is related to the cleaning and maintenance of areas and accessories for your pets and is mandatory for all guests who stay with their pets.  

For your convenience, our hotel will provide accessories for your pet to use while at our hotel.  

Service PET: Hotel will not charge the Pet Fee if you are staying with your Service Pet and a copy of your doctor's prescription needs to be presented upon your check-in, in order to waive this charge. 




1. The hotel will accommodate your pet in the guest room, as long as your pet counts to all local and national health requirements.

2. Pets must remain at all times on their proper leash inside the hotel facilities, except when they are in a guest room.

3. By Law pets are not allowed on the beach area.

4. Pets are welcome in our food and beverage outlets and designated areas only. Pets are not allowed inside swimming pools.

5. For your pet's comfort, a special area has been designated to walk your pet. Guests are responsible for cleaning up both the pets and their waste within the hotel facilities and the mentioned area.

6. Any alteration that pets may cause, such as barking, etc., must be restricted to ensure the comfort of the other guests.

7. Guests must be present at the time of room cleaning. If the guest is not in the room with the pet, cleaning will not be done. We recommend you schedule a specific time to clean the room with the hotel´s Housekeeper department.

8. Guests assume full responsibility and release from any claim and/or demand, whether in the national territory or abroad, to the hotel, affiliates, representatives, and/or collaborators, that may arise for any damage that the pet may cause to the property, as well as personal injuries caused to a guest and/or third person and also to others pets at the property. The hotel reserves the right to charge the cost of such damages or injuries charges to the guest´s account.


Thank you for choosing Grand Hyatt Playa del Carmen Resort while visiting Mexico and we hope that you and your pet will enjoy an unforgettable stay.


Grand Hyatt Playa del Carmen Resort's modern amenities include the following elements to make your stay as comfortable, convenient and as possible:


  • Accessible public areas
  • Audible smoke alarms
  • Wheelchair accessible doors in ADA guestrooms and public areas
  • Accessible sinks/vanities in ADA guestrooms and public areas
  • Bathroom grab rails in ADA guestrooms and public areas

Resort Fee

$25 resort fee per room per night includes:


  • In-room Nespresso machine and capsules with daily refill
  • Tea selection (replenished daily)
  • Complimentary water in guestrooms
  • Gym access (Based on local regulations)
  • Daily children’s activities
  • Pool-side flavored water and popsicles
  • Sunscreen/Sunblock provided at Pool Area
  • Mosquitoes repellent provided in Pool Area and guestrooms upon request
  • Outdoor movie night on selected days
  • Use of Bicycles/helmet
  • Guided bicycle tours (3 times per week) 
  • Complimentary entrance to Tortuguita & Hashtag
  • Daily Resort Activities (certain classes are subject to an upcharge)
  • Surprise Happenings all weeks 
  • Premium WiFi