News + Events


ASPAC_P060 Front Desk Hand Sanitizer
January, 2021

At Grand Hyatt Playa del Carmen, the safety and wellbeing of our guests is a top priority. We have partnered with Hospiten, an international private hospital network, to facilitate test appointments and extend a discounted price for our guests. The test complies with all current travel regulations, with results delivered by email. The resort provides 2 complimentary antigen tests with a minimum lenght of stay of 3 nights. And quarantine services for guests that test positive with up to a 50% discount on the standard rate and 50% on food and beverage (excludes alcohol).



1. All patients applying for this type of test must be asymptomatic.

2. All patients will sign a privacy agreement in order to share the test results with the hotel.

3. Prepayment is required to perform the test.



Results for Antigen Test are delivered within 18 hours after taking the test 


Results for PCR tests are delivered within 48 hours after taking the test

*Tests available on-site*


Antigen Test $35 USD or 2 complimentary tests with a minimum length of stay of 3 nights. 

PCR Test $125USD


*PCR and Antigen test results are delivered soon after taking the tests. Please consider making your appointment in advance 72 hours before your flight. Taxes included*


Testing Services FAQ:

Will my state or local guidelines be satisfied? Both RT-PCR and Rapid Antigen Tests are offered on-site at Grand Hyatt Playa del Carmen.  As guidance and requirements change frequently, check your state and local policies for up to date information, and to see if these services may assist with your return home travel planning.

How can I schedule testing to ensure on-time results for my return/departure? Rapid antigen test results are typically available in one hour or less and delivered via email. RT-PCR test results are typically available in 24 hours or less and delivered directly via email.


To request the test; please contact our Concierge will take care of your appointment

For more information call +52 984 875 1234 to learn more

ASPAC_P060 Front Desk Hand Sanitizer

CUNPC_P594 Work From Hyatt
Work from Grand Hyatt Playa del Carmen! 

Get away from everyday routine to work or study in front the Caribbean. Enjoy Grand Hyatt Playa del Carmen resort with our Work from Hyatt Package. Where you can enjoy of spacious rooms, private work areas, oceanfront dining, resort activities and more, so you and your family can make new memories. Book now and change your office view!


  • Minimum length of stay 5 nights
  • Private work areas with high-speed internet
  • Three-course dinner for two with a bottle of wine (per week)
  • Complimentary Buffet Breakfast per day
  • Roundtrip Transportation from Cancun Airport 
  • Complimentary Laundry Bag per week
  • Complimentary Resort Fee
  • Complimentary Pet Friendly Fee
  • Comlimentary Valet Parking
  • Resort Activities
  • Spa area access

Book and stay between now and September 12, 2021 for 5+ night stays.


Terms and conditions: 

Reservations must be made in advance directly with Hyatt by using Special Offer Code WFHYAT. When calling, please use 866-886-5053. Work from Hyatt packages are subject to availability and inclusions may vary by property.  Please check each property’s inclusions.  These packages require a 5-night minimum stay.  Packages must be booked and stays completed by 9/12/21.  World of Hyatt members are eligible to earn World of Hyatt points, Bonus Journeys Bonus Points and Tier-Qualifying Night credits for these packages. Member must actually check-in, occupy the room and complete the stay for his or her Work from Hyatt reservation to earn points and Tier-Qualifying Nights. To redeem World of Hyatt points for these packages, members must call 1-866-886-5053.  Packages not valid with previously booked or completed stays or with groups, conventions, other promotional offers (unless noted), tour packages or special rate programs. No refunds for unused portions of these packages. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply (unless otherwise noted).  Hyatt reserves the right to alter or withdraw these packages at any time.


CUNPC_P594 Work From Hyatt

CUNPC_P547 Activities Local Market
Hyatt Loves Local
October 15, 2020

Grand Hyatt Playa del Carmen is a proud participant of Hyatt Loves Local, a new initiative that enables Hyatt hotels around the world to support local small businesses who have been deeply impacted by the COVID-19 pandemic.

From chefs and wellness experts to farmers and artists, Playa del Carmen's small businesses help define the culture of our community.

As a Hyatt Loves Local participant, Grand Hyatt Playa del Carmen has teamed up with Karla Palacios y Ana Paula Palacios from Equinoxio Hats. to provide working space and resources to help them sell their mexican hand painted hasts, while offering our guests and locals unique experiences.

We look forward to welcoming you soon to experience our market and find the most unique pieces from Playa del Carmen!


Instagram: @equinoxio.hats


Every Friday (3:00 pm to 7:00 pm)

Grand Hyatt Playa del Carmen - 1st Avenue, 26 Street, Downtown, Playa del Carmen, Mexico 77710

For more information: 

+52 984 875 1234

CUNPC_P547 Activities Local Market

CUNPC_P442 Lifestyle Pool Ocean View Ladies Cocktails
Living Grand for One Day!
October 12, 2020

Come and live an unique experience in Grand Hyatt Playa del Carmen with our Day Pass. Enjoy it with your friends or family and have a remarkable day with us.


Day Pass: $1,200.00 MXN ($600 on F&B credit)


  • Pool access
  • Free Valet parking
  • 15% off in spa treatments
  • Yoga classes on Saturdays at 10:00 am 
  • 10:00 AM to 7:00 PM


For more information:

+52 984 875 1234


T&C: Buy directly in Front Desk. Children from 6 to 11 years old pay 50% and children under 5 do not pay.

CUNPC_P442 Lifestyle Pool Ocean View Ladies Cocktails

TripAdvisor Travelers' Choice Awards 2020
August 6, 2020

Grand Hyatt Playa del Carmen has been recognized as a TripAdvisor Traveler's Choice winner for 2020. Award winners are known for consistently receiving great traveler feedback which places this amazing resort amongst the top 10% of hospitality businesses around the globe.

Apart from the Traveler's Choice award, Grand Hyatt Playa del Carmen continues to be a recipient of the TripAdvisor Certificate of Excellence award. We will keep caring for our guests and colleagues so they can be their best version.