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At Grand Hyatt Playa del Carmen, the safety and wellbeing of our guests is a top priority. We have partnered with Hospiten, an international private hospital network, to facilitate test appointments and extend a discounted price for our guests. The test complies with all current travel regulations, with results delivered by email. The resort provides 2 complimentary antigen tests with a minimum length of stay of 4 nights. And quarantine services for guests that test positive with up to a 50% discount on the standard rate and 50% on food and beverage (excludes alcohol).

REQUIREMENTS

1. All patients applying for this type of test must be asymptomatic.

2. All patients will sign a privacy agreement to share the test results with the hotel.

3. Prepayment is required to perform the test.

TEST RESULTS DELIVERY

Results for Antigen Test are delivered within 18 hours after taking the test 

Results for PCR tests are delivered within 48 hours after taking the test

*Tests available on-site*

*PCR and Antigen test results are delivered soon after taking the tests. Please consider making your appointment in advance 72 hours before your flight. Taxes included*

Testing Services FAQ:

Will my state or local guidelines be satisfied? Both RT-PCR and Rapid Antigen Tests are offered on-site at Grand Hyatt Playa del Carmen.  As guidance and requirements change frequently, check your state and local policies for up-to-date information, and to see if these services may assist with your return home travel planning.

How can I schedule testing to ensure on-time results for my return/departure? Rapid antigen test results are typically available in one hour or less and delivered via email. RT-PCR test results are typically available in 24 hours or less and delivered directly via email.

To request the test; please contact ghplaya.concierge@hyatt.com our Concierge will take care of your appointment

For more information call +52 984 875 1234 to learn more

Come and live an unique experience in Grand Hyatt Playa del Carmen with our Day Pass. Enjoy it with your friends or family and have a remarkable day with us.

Day Pass: $1,200.00 MXN ($600 on F&B credit)

Includes:

• Pool access
• Free Valet parking
• 15% off in spa treatments
• 10:00 AM to 7:00 PM

For more information:

+52 984 875 1234

T&C: Buy directly in Front Desk. Children from 6 to 11 years old pay 50% and children under 5 do not pay.