News + Events

At Grand Hyatt Playa del Carmen, the safety and wellbeing of our guests is a top priority. We have partnered with Hospiten, an international private hospital network, to facilitate test appointments and extend a discounted price for our guests. The test complies with all current travel regulations, with results delivered by email. The resort provides 2 complimentary antigen tests with a minimum length of stay of 3 nights. And quarantine services for guests that test positive with up to a 50% discount on the standard rate and 50% on food and beverage (excludes alcohol).

REQUIREMENTS

1. All patients applying for this type of test must be asymptomatic.

2. All patients will sign a privacy agreement to share the test results with the hotel.

3. Prepayment is required to perform the test.

TEST RESULTS DELIVERY

Results for Antigen Test are delivered within 18 hours after taking the test 

Results for PCR tests are delivered within 48 hours after taking the test

*Tests available on-site*

Antigen Test USD 35 or 2 complimentary tests with a minimum length of stay of 3 nights. 

PCR Test USD 125

*PCR and Antigen test results are delivered soon after taking the tests. Please consider making your appointment in advance 72 hours before your flight. Taxes included*

Testing Services FAQ:

Will my state or local guidelines be satisfied? Both RT-PCR and Rapid Antigen Tests are offered on-site at Grand Hyatt Playa del Carmen.  As guidance and requirements change frequently, check your state and local policies for up-to-date information, and to see if these services may assist with your return home travel planning.

How can I schedule testing to ensure on-time results for my return/departure? Rapid antigen test results are typically available in one hour or less and delivered via email. RT-PCR test results are typically available in 24 hours or less and delivered directly via email.

To request the test; please contact ghplaya.concierge@hyatt.com our Concierge will take care of your appointment

For more information call +52 984 875 1234 to learn more

Get away from everyday routine to work or study in front of the Caribbean. Enjoy Grand Hyatt Playa del Carmen resort with our Work from Hyatt Package. Where you can enjoy spacious rooms, private work areas, oceanfront dining, resort activities, and more, so you and your family can make new memories. Book now and change your office view!

Information: 

• Minimum length of stay 5 nights
• Private work areas with high-speed internet
• Three-course dinner for two with a bottle of wine (per week)
• Complimentary Buffet Breakfast per day
• Roundtrip Transportation from Cancun Airport 
• Complimentary ROLA Class
• One Cabana per stay
• Two complimentary Antigen tests
• Complimentary yoga class
• Complimentary Laundry Bag per week
• Complimentary Resort Fee
• Complimentary Pet-Friendly Fee
• Complimentary Valet Parking
• Resort Activities
• Spa area access

Book and stay more than 5 nights to enjoy this package deal. 

Terms and conditions: 

Reservations must be made in advance directly with Hyatt by using Special Offer Code WFHYAT. When calling, please use 866-886-5053. Work from Hyatt package is subject to availability and inclusions may vary by property.  Please check each property’s inclusions.  These packages require a 5-night minimum stay.  Packages must be booked and stay completed by 9/12/21.  World of Hyatt members are eligible to earn World of Hyatt points, Bonus Journeys Bonus Points, and Tier-Qualifying Night credits for these packages. Member must actually check-in, occupy the room, and complete the stay for his or her Work from Hyatt reservation to earn points and Tier-Qualifying Nights. To redeem World of Hyatt points for these packages, members must call 1-866-886-5053.  Packages not valid with previously booked or completed stays or with groups, conventions, other promotional offers (unless noted), tour packages, or special rate programs. No refunds for unused portions of these packages. Promotional blackout periods may apply due to seasonal periods or special events, and normal arrival/departure restrictions apply (unless otherwise noted).  Hyatt reserves the right to alter or withdraw these packages at any time.

Grand Hyatt Playa del Carmen is a proud participant of Hyatt Loves Local, a new initiative that enables Hyatt hotels around the world to support local small businesses who have been deeply impacted by the COVID-19 pandemic.

From chefs and wellness experts to farmers and artists, Playa del Carmen's small businesses help define the culture of our community.

As a Hyatt Loves Local participant, Grand Hyatt Playa del Carmen has teamed up with Karla Palacios y Ana Paula Palacios from Equinoxio Hats. to provide working space and resources to help them sell their Mexican hand-painted hats, while offering our guests and locals unique experiences.

We look forward to welcoming you soon to experience our market and find the most unique pieces from Playa del Carmen!

Instagram: @equinoxio.hats

Every Friday (3:00 pm to 7:00 pm)

Grand Hyatt Playa del Carmen - 1st Avenue, 26 Street, Downtown, Playa del Carmen, Mexico 77710

For more information: 

+52 984 875 1234

Come and live an unique experience in Grand Hyatt Playa del Carmen with our Day Pass. Enjoy it with your friends or family and have a remarkable day with us.

Day Pass: $1,200.00 MXN ($600 on F&B credit)

Includes:

• Pool access
• Free Valet parking
• 15% off in spa treatments
• Yoga classes on Saturdays at 10:00 am 
• 10:00 AM to 7:00 PM

For more information:

+52 984 875 1234

T&C: Buy directly in Front Desk. Children from 6 to 11 years old pay 50% and children under 5 do not pay.