Hotel Policies

Andaz Mayakoba Resort Riviera Maya now offers its guests the opportunity to receive a Rapid Antigen and a COVID-19-RT-PCR (swab) test prior to departing the resort in conjunction with AZUMED Laboratory, a Mexico-based medical laboratory. AZUMED Laboratory’s highly trained medical staff will test guests on property who are required to present its results prior to departure. The test complies with all current travel regulations.

The antigen test is offered complimentary for up to 2 guests when staying a minimum of 3 nights. Results are delivered within 30 minutes by email. The PCR test is not included in the rate and it is available for $145 USD. Additional antigen tests are available for $30 USD. PCR results are delivered within 12 hours by email. Tests taken on Sunday will have results delivered Monday. The tests can be scheduled directly with the concierge from Monday to Sunday, 48 hours in advance.

Andaz Mayakoba is also offering medical evaluation services for groups through AZUMED Laboratory. COVID-19 PCR tests are performed on all attendees, with results communicated to the meeting organizer and resort prior to the event taking place as well as often throughout the event as is requested by the meeting organizer and its attendees.

We provide quarantine services for guests that test positive for COVID with up to a 50% discount on accommodations and food & beverage (alcohol not included) for guests needing to quarantine up to 14 days.

We recommend you check the entry requirements to your country of origin prior to traveling to see if you require the test. 

Information is also available on our News + Events page.

TESTING DETAILS

An appointment is required. On-property Rapid Antigen tests are offered to guests staying 3 (three) nights or more; maximum 2 (two) tests per room. RT-PCR tests results are provided within 12-18 hours. Rapid Antigen test results are provided within 30 minutes. 

Complimentary testing is arranged for guests staying a minimum of 3 nights.

 

Additional Testing Costs:

On-property COVID-19 RT-PCR Test: USD $145

On-property Rapid Antigen Test: USD $40

 

Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings. Complimentary testing is arranged for guests staying a minimum of three (3) nights.
  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans. 

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure.  

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay. 

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements. 

  • Offers subject to availability and void where prohibited by law.

Pet Policy

Andaz Mayakoba Resort Riviera Maya gladly welcomes your furry travel companions to join you during your vacation.

To participate in the pet program:

Inform us that you will be bringing your pet (or pets) at least three days prior to your arrival. Canine guests must weigh 50 pounds or under. Guests may have two dogs stay in their guestroom provided their combined weight does not exceed 75 pounds. Extra charges apply.

For more information please contact us at concierge.mayakoba@andaz.com.

Resort Fee Policy

During your stay at Andaz Mayakoba Resort Riviera Maya, you'll enjoy endless resort benefits. Take your time to indulge in exclusive benefits, including:

- Welcome gift upon arrival

- In-room healthy minibar, including healthy snacks and non-alcoholic beverages

- On-property transportation service by chauffeured golf carts 24/7

- Transportation app Kobafy for golf carts

- Bikes available to tour throughout property

- Access to Kimbo Kid's Club from 9:00 to 17:00 hrs.

- Flip flops in guestrooms

- Transportation, up to 5 people per boat, on the waterways within the Mayakoba Resorts from 9:00 to 17:00 hrs. Reservation needed.

- Transportation to El Camaleon Golf Course, Mayakoba's tennis courts and paddle courts from 9:00 to 12:00 hrs.

- Non-motorized watersports

- Local telephone calls

- Self parking

- Premium Wi-Fi throughout the resort and in meeting rooms

- Wellness activities

- COVID-19 package upon request

A daily resort fee of 5% and service charge of 10% will apply to all room nights.

This directory details the hotel history, guest services, dining outlets, safety measures and legal implications of your stay at the resort.