Hotel Policies

Pet Policy

Andaz Mayakoba Resort Riviera Maya gladly welcomes your furry travel companions to join you during your vacation.

To participate in the pet program:

Inform us that you will be bringing your pet (or pets) at least three days prior to your arrival. Canine guests must weigh 50 pounds or under. Guests may have two dogs stay in their guestroom provided their combined weight does not exceed 75 pounds. Extra charges apply.

For more information please contact us at

Resort Fee Policy

During your stay at Andaz Mayakoba Resort Riviera Maya, you'll enjoy endless resort benefits. Take your time to indulge in exclusive benefits, including:

- On property transportation service via golf carts

- Mayakoba Connection Ferry around the waterways of Mayakoba

- Transportation to El Camaleon Golf Course

- Courtesy shuttle within the Mayakoba complex

- Valet parking

- Use of fitness center

- Kimbo Kids Club

- Daily resort activities

- Access to non-motorized water sports equipment

A daily resort fee of 5% and service charge of 10% will apply to all room nights.