Hotel Policies

Pet Policy

Andaz Mayakoba Resort Riviera Maya gladly welcomes your furry travel companions to join you during your vacation.

To participate in the pet program:

Inform us that you will be bringing your pet (or pets) at least three days prior to your arrival. Canine guests must weigh 50 pounds or under. Guests may have two dogs stay in their guestroom provided their combined weight does not exceed 75 pounds. Extra charges apply.

For more information please contact us at

Resort Fee Policy

During your stay at Andaz Mayakoba Resort Riviera Maya, you'll enjoy endless resort benefits. Take your time to indulge in exclusive benefits, including:

- Welcome gift upon arrival

- In-room healthy minibar, including healthy snacks and non-alcoholic beverages

- On-property transportation service by chauffeured golf carts 24/7

- Transportation app Kobafy for golf carts

- Bikes available to tour throughout property

- Access to Kimbo Kid's Club from 9:00 to 17:00 hrs.

- Flip flops in guestrooms

- Transportation, up to 5 people per boat, on the waterways within the Mayakoba Resorts from 9:00 to 17:00 hrs. Reservation needed.

- Transportation to El Camaleon Golf Course, Mayakoba's tennis courts and paddle courts from 9:00 to 12:00 hrs.

- Non-motorized watersports

- Local telephone calls

- Self parking

- Premium Wi-Fi throughout the resort and in meeting rooms

- Wellness activities

- COVID-19 package upon request

A daily resort fee of 5% and service charge of 10% will apply to all room nights.

This directory details the hotel history, guest services, dining outlets, safety measures and legal implications of your stay at the resort.