Hotel Policies

In-Room

In-Room Hotel Policies, Hyatt Regency Kuantan (COVID-19 Notice)

In-Room

  • Sanitization of high-touch areas using a recommended disinfectants by the Malaysian Ministry of Health
  • Increased frequency of cleaning air filters
  • Use of digital menus for in-room dining option
  • Knock-and-Go Room Service option available upon request

Dining Outlets

Dining Outlets Hotel Policies, Hyatt Regency Kuantan (COVID-19 Notice)

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Recording of guests’ Contact Tracing details required and mandated by the Malaysian Ministry of Health that are also in accordance to Hyatt’s Privacy Policy
  • Temperature checks upon arrival 
  • Usage of digital menus
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals, plating dishes and serving guests
  • No buffets will be served until further notice 
  • Sanitizers are available for the safety and convenience of our guests

Check-in

Check-in Hotel Policies, Hyatt Regency Kuantan (COVID-19 Notice)

Check-in

  • Temperature checks upon arrival
  • Mandated completion of health declaration forms
  • Disinfection of key cards
  • Regular sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory use of masks by our front desk associates
  • Hand sanitizers for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 
 

Resort Fee Policy

Rates quoted are subject to applicable taxes. The Goods and Services Tax (GST) rate will be changed from 6% to 0% effective 1 June 2018.

Tourism Tax of MYR 10 flat rate per room, per night will be imposed on all foreign guests with exemption for Malaysian citizens and permanent residents of Malaysia.