- Sanitization of high-touch areas using a recommended disinfectants by the Malaysian Ministry of Health
- Increased frequency of cleaning air filters
- Use of digital menus for in-room dining option
- Knock-and-Go Room Service option available upon request
Hotel Policies
In-Room
In-Room
Dining Outlets
Dining Outlets
- Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
- Recording of guests’ Contact Tracing details required and mandated by the Malaysian Ministry of Health that are also in accordance to Hyatt’s Privacy Policy
- Temperature checks upon arrival
- Usage of digital menus
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals, plating dishes and serving guests
- No buffets will be served until further notice
- Sanitizers are available for the safety and convenience of our guests
Check-in
Check-in
- Temperature checks upon arrival
- Mandated completion of health declaration forms
- Disinfection of key cards
- Regular sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory use of masks by our front desk associates
- Hand sanitizers for guests’ use
Resort Fee Policy
Rates quoted are subject to applicable taxes. The Goods and Services Tax (GST) rate will be changed from 6% to 0% effective 1 June 2018.
Tourism Tax of MYR 10 flat rate per room, per night will be imposed on all foreign guests with exemption for Malaysian citizens and permanent residents of Malaysia.