News + Events

Filter

News
Updated SOP Regulations at Hyatt Regency Kuantan Resort
Updated SOP Regulations at Hyatt Regency Kuantan Resort
May 2022

In response to COVID-19, Hyatt Regency Kuantan Resort is implementing the latest precautionary steps to care for your wellbeing as we encourage all guests and employees to remain vigilant in spite of the announced SOP relaxations for the safety of all. Face masks are mandatory indoors within the resort premises, and it is optional when outdoors. Physical distancing and MySejahtera check-in measures are no longer required, provided guests’ MySejahtera profile is clear from ‘High Risk’ and ‘Home Surveillance Order’ statuses.

As part of the latest international travel requirements, fully vaccinated guests and children aged 12 and below are exempted from pre-departure and on-arrival tests. Guests are advised to be up to date with the latest government regulations when travelling.

Updated SOP Regulations at Hyatt Regency Kuantan Resort

News
Reopening of Swimming Pool B
Hyatt Regency Kuantan Resort has now reopened swimming pool B which was previously closed for maintenance works. While all pool operations have resumed, our priority remains in the adherence of the following precautionary measures. Both pools are open from 8:00 AM – 8:00 PM daily. For more information, please contact us directly at kuantan.regency@hyatt.com or call +60 9 518 1234.

News
Hyatt Regency Kuantan Resort
Swimming Pool Safety Precautions
23 November 2021

In line with the Malaysian Government’s mandated guideline, our swimming pools will resume operations while adhering to the below precautionary measures. For more information please contact us directly at kuantan.regency@hyatt.com or call +609 518 1234. 

  • Pool B is temporarily closed for maintenance works until further notice
  • Pools operation hours are from 8:00 AM till 8:00 PM daily
  • Swimming pool usage is strictly limited to 1 hour per guest and a maximum of up to 20 persons at one time
  • All guests using the pools must register upon entering the pool area at the designated QR registration desk
  • Only guests who are “low risk” will be allowed to enter swimming pool areas
  • Guests must show proof of digital vaccination certificate
  • Ensure personal hygiene is practiced at all times
  • No physical contact is allowed while in the pool
  • Ensure social distancing of 2m to 3m while in the pool and 2m while at the surrounding pool areas
  • Children below 12 years old are not encouraged to use the pools and must be accompanied by parents at all times
  • Appropriate swim attire must be worn while swimming
  • Guests with skins conditions are prohibited from using the pools
  • Guests must shower before and after using the pools
  • PH & Chlorine ratios will be monitored every 2 hours
  • Pool equipment will be sanitized on a daily basis by the pool attendants
  • No Food and/or Beverage is allowed to be consumed while in the pool or at swim bar area
  • The hotel and the Management reserves the right to refuse entrance or ask guests to leave pool areas if they do not adhere to the stipulated SOPs as stated above and/or if the pool is crowded
Hyatt Regency Kuantan Resort

News
Fitness Centre Safety Precautions
29 September 2021

In line with the Malaysian Government’s regulation, our Fitness Centre has resumed operations while adhering to the mandated safety guidelines. For more information please contact us directly at kuantan.regency@hyatt.com or call +609 518 1234. 

Fitness Centre Safety Precautions:

  • Fitness Centre operation hours are from 7:00 AM till 9.00 PM daily
  • Maximum of 6 people are allowed to use the Fitness Centre at the same time
  • All guests must register using MySejahtera upon entering the Fitness Centre
  • Only guests who are “low risk” will be allowed to use the gym
  • All guests must show proof of digital vaccination certificate
  • Kindly sanitize your hands upon entering the Fitness Centre
  • Ensure social distancing of 2m to 3m at all times
  • Children below 12 years old are not allowed in the Fitness Centre
  • Children between 12 to 17 years old must be accompanied by a parent/guardian at all times
  • Appropriate sports attire must be worn while exercising at the Fitness Centre
  • All gym facilities are sanitized on regular basis and after every use
  • Food is not allowed to be consumed while in the Fitness Centre
  • The hotel and the Management reserves the right to refuse entry or ask guests to leave the premise if they do not adhere to the designated SOPs

News
Hyatt Regency Kuantan Resort
Standard Operating Procedures for Dine-In Guests
29 September 2021

The safety and wellbeing of our guests and colleagues remain a top priority.
In light of COVID-19 and for precautionary measures in line with the Malaysian Government’s mandate, all dine-in guests must be low risk individuals and fully vaccinated. Guests must show their digital vaccination certificate upon entry. Kampung Restaurant is open daily for dine-in from 7.00 AM till 11.00 PM and takeaway from 11.00 AM till 7.00 PM. All other dining outlets remain closed until further notice. All dine-in guests must adhere to the following regulations:

  • All guests must be fully vaccinated; passed 14 days after second vaccination dose for Pfizer, Astra Zeneca and Sinovac, passed 28 days after one dose for Johnson & Johnson and CanSino
  • Both parents of children aged 17 years and below must be fully vaccinated
  • All guests must present their MySejahtera Digital Vaccination Certificate upon arrival at the hotel and/or restaurant outlets
  • Only individuals who are categorised as “Low Risk” in the MySejahtera app will be allowed into the hotel and restaurants
  • Face masks are required at all times while in indoor and outdoor public areas

 

Hyatt Regency Kuantan Resort

News
Hyatt Regency Kuantan Resort
Phase Four National Recovery Plan - Limited Services 
7 October 2021

At Hyatt Regency Kuantan Resort, the safety and wellbeing of our guests and colleagues remain a top priority. Guided by our purpose of care and in line with this guideline, the hotel will accept fully vaccinated adults for leisure purpose within Pahang State.  Essential services reservations are allowed with relevant documentation provided. All guests must adhere to the following upon arrival and throughout their stay:

  • All guests must be fully vaccinated; passed 14 days after second vaccination dose for Pfizer, Astra Zeneca and Sinovac, passed 28 days after one dose for Johnson & Johnson and CanSino
  • Both parents of children aged 17 years and below must be fully vaccinated
  • All guests must present their MySejahtera Digital Vaccination Certificate upon arrival at the hotel and/or restaurant outlets
  • Only individuals who are categorised as “Low Risk” in the MySejahtera app will be allowed into the hotel and restaurants
  • Face masks are required at all times while in indoor and outdoor public areas

Please also be advised that during your stay with us, limited services will be available as listed below: 

  • Kampung Restaurant, Sampan Bar and The Deli are open for dine-in guests who are fully vaccinated
  • Kampung Restaurant and Sampan Bar will operate daily from 6.30 AM till 11.00 PM, and The Deli from 6.30 AM – 9.00 PM daily
  • In-room dining service will be available from 7:00 AM till 11:00 PM daily
  • Tennis Courts are open for use with advance booking required and limited to two guests per court at a time.
  • Access to the beach is open but restricted as per local council’s regulation
  • Laundry services are available upon request, dry cleaning will not be available
  • For more information, kindly contact our Guest Services at +609 518 1234 or email kuantan.regency@hyatt.com.
Hyatt Regency Kuantan Resort

News
Enhancement of Presidential Suite
10 December 2020

To further complement our recent refurbishment programme, we would like to inform our in-house guests that our Presidential Suite will be refreshed. As such, some we seek your kind understanding towards some refurbishment works that will take place during this time as below:

10 December 2020 until further notice
Sunday to Friday, 10:00 AM to 6:00 PM
Public Holiday, 12:00 PM to 6:00 PM

Noise is expected during the above work hour and we wish to extend our sincerest apologies should the work cause any inconvenience or disruptions during this period.

Thank you for your kind understanding on this matter and we wish you a pleasant stay. Should you require further assistance, please do not hesitate to contact us directly at +609 518124.


News
Swimming Pool Hyatt Regency Kuantan Resort
Hyatt Regency Kuantan Resort is now a GBAC STAR™ Facility 
23 November 2020

Hyatt Regency Kuantan Resort is proud to announce it has recently achieved the Global Biorisk Advisory Council® STAR™ accreditation by ISSA, a worldwide cleaning industry association. The hotel has successfully implemented stringent protocols and best practices towards  cleaning, disinfection and infectious disease prevention.

Hyatt Regency Kuantan Resort was required to exhibit compliance with 20 core elements which range from standard operating procedures to personal protective equipment as well as emergency preparedness and response measures. The GBAC STAR™ verifies that the hotel is well prepared and committed to maintain a clean and healthy environment.

Hyatt Regency Kuantan Resort is one of the only 5 Hyatt Hotels in Malaysia to be accredited as a GBAC STAR™ Facility.

LEARN MORE

Swimming Pool Hyatt Regency Kuantan Resort

News
Housekeeping Staff Asia Pacific
Towards a Cleaner and Safer Malaysia
23 November 2020

On 17 September 2020, Hyatt Regency Kuantan Resort has been awarded with a hygiene and safety label known as “Clean & Safe Malaysia”. The label, which is granted by Bureau Veritas Malaysia (BVM) upon thorough audits, is an accreditation programme initiated by the Malaysian Association of Hotels (MAH). It is designed specifically for hotels and resorts in compliance with local regulatory requirements and international standards.

Aside from adhering regulatory requirements, the “Clean and Safe Malaysia” label ensures continuous and unyielding implementation of hygiene and safety policies by the awarded property. Among the measures that is currently being practiced by Hyatt Regency Kuantan Resort are digital amenities, sanitization of rooms, F&B outlets and all public areas using approved disinfectants, temperature and wellbeing checks, as well as air quality improvements.

Hyatt Regency Kuantan Resort is committed to ensure the safety and cleanliness of our guests and employees.

LEARN MORE

Housekeeping Staff Asia Pacific

Awards
Hyatt Regency Kuantan Resort Awards
2019 - 2020

2020 GBAC STAR™ - ISSA Worldwide

2020 Clean and Safe Malaysia - Bureau Veritas Malaysia

2020 HACCP Certification - Ministry of Health Malaysia, Food Safety & Quality Division

2019 Certified 5 Star Resort - Ministry of Tourism, Arts and Culture Malaysia

2019 TripAdvisor Certificate of Excellence™

2019 Best 5 Star Resort East Coast - Malaysian Tourism Council Gold Award


News
Digital In-Room Compendium Now Available at Your Fingertips
28 August 2020
As part of our sustainable and Global Care & Cleanliness Commitment, our list of hotel services are now digitally available for your convenience. Wishing you a happy memorable stay.

News
Exemption of 6% Sales and Service Tax (SST) and Tourism Tax
18 August 2020

Hyatt Regency Kuantan Resort will be exempting the 6% Sales and Service Tax (SST) and Tourism Tax from now until June 30, 2021 in accordance with the Short-Term Economic Recovery Plan announced by the Malaysian Government on 5 June 2020.

For any enquiries, please contact +60 9 518 1234 or kuantan.regency@hyatt.com.