News + Events


Enhancement of Presidential Suite
10 December 2020

To further complement our recent refurbishment programme, we would like to inform our in-house guests that our Presidential Suite will be refreshed. As such, some we seek your kind understanding towards some refurbishment works that will take place during this time as below:

10 December 2020 until further notice

Sunday to Friday, 10:00 AM to 6:00 PM

Public Holiday, 12:00 PM to 6:00 PM

Noise is expected during the above work hour and we wish to extend our sincerest apologies should the work cause any inconvenience or disruptions during this period.

Thank you for your kind understanding on this matter and we wish you a pleasant stay. Should you require further assistance, please do not hesitate to contact us directly at +609 518124.

Swimming Pool Hyatt Regency Kuantan Resort
Hyatt Regency Kuantan Resort is now a GBAC STAR™ Facility 
23 November 2020

Hyatt Regency Kuantan Resort is proud to announce it has recently achieved the Global Biorisk Advisory Council® STAR™ accreditation by ISSA, a worldwide cleaning industry association. The hotel has successfully implemented stringent protocols and best practices towards  cleaning, disinfection and infectious disease prevention.

Hyatt Regency Kuantan Resort was required to exhibit compliance with 20 core elements which range from standard operating procedures to personal protective equipment as well as emergency preparedness and response measures. The GBAC STAR™ verifies that the hotel is well prepared and committed to maintain a clean and healthy environment.

Hyatt Regency Kuantan Resort is one of the only 5 Hyatt Hotels in Malaysia to be accredited as a GBAC STAR™ Facility.


Swimming Pool Hyatt Regency Kuantan Resort

Housekeeping Staff Asia Pacific
Towards a Cleaner and Safer Malaysia
23 November 2020

On 17 September 2020, Hyatt Regency Kuantan Resort has been awarded with a hygiene and safety label known as “Clean & Safe Malaysia”. The label, which is granted by Bureau Veritas Malaysia (BVM) upon thorough audits, is an accreditation programme initiated by the Malaysian Association of Hotels (MAH). It is designed specifically for hotels and resorts in compliance with local regulatory requirements and international standards.

Aside from adhering regulatory requirements, the “Clean and Safe Malaysia” label ensures continuous and unyielding implementation of hygiene and safety policies by the awarded property. Among the measures that is currently being practiced by Hyatt Regency Kuantan Resort are digital amenities, sanitization of rooms, F&B outlets and all public areas using approved disinfectants, temperature and wellbeing checks, as well as air quality improvements.

Hyatt Regency Kuantan Resort is committed to ensure the safety and cleanliness of our guests and employees.


Housekeeping Staff Asia Pacific

Hyatt Regency Kuantan Resort Awards
2019 - 2020

2020 GBAC STAR™ - ISSA Worldwide

2020 Clean and Safe Malaysia - Bureau Veritas Malaysia

2020 HACCP Certification - Ministry of Health Malaysia, Food Safety & Quality Division

2019 Certified 5 Star Resort - Ministry of Tourism, Arts and Culture Malaysia

2019 TripAdvisor Certificate of Excellence™

2019 Best 5 Star Resort East Coast - Malaysian Tourism Council Gold Award

Swimming Pool Hyatt Regency Kuantan Resort
Staycations with Hyatt Hotels Malaysia
27 October 2020

Look forward to a well-deserved break without having to leave the country when you book your stay at Hyatt hotels in Malaysia. Discover local adventures and embrace the call of luxurious comfort in our spectacular rooms—from picturesque Kuala Lumpur city views to beachfront relaxation along Teluk Cempedak.

Book from September 17, 2020 to December 30, 2020 for stays from September 24, 2020 through January 31, 2021.


Swimming Pool Hyatt Regency Kuantan Resort

Digital In-Room Compendium Now Available at Your Fingertips
28 August 2020
As part of our sustainable and Global Care & Cleanliness Commitment, our list of hotel services are now digitally available for your convenience. Wishing you a happy memorable stay.

Exemption of 6% Sales and Service Tax (SST) and Tourism Tax
18 August 2020

Hyatt Regency Kuantan Resort will be exempting the 6% Sales and Service Tax (SST) and Tourism Tax from now until June 30, 2021 in accordance with the Short-Term Economic Recovery Plan announced by the Malaysian Government on 5 June 2020.

For any enquiries, please contact +60 9 518 1234 or

Hyatt Regency Kuantan Resort - Pool
Fitness Centre Safety Precautions
29 June 2020

In line with the Malaysian Government’s Recovery Movement Control Order, our Fitness Centre will resume operations while adhering to the mandated safety guidelines, beginning 1 July 2020. For more information please contact us directly at or call +609 518 1234. 

Fitness Centre Safety Precautions:

  1.  Fitness Centre is equipped with hand sanitizers and wipes for hygiene purpose
  2.  Fitness Centre is sanitized regularly with recommended disinfectants
  3.  Operation times will be limited to 7:00 AM till 9:00 PM daily
  4.  A strict limit of six persons at a time with 1 – 3 metre distance is observed
  5.  Saunas, steam rooms and spa remain temporarily closed until further notice
Hyatt Regency Kuantan Resort - Pool

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Swimming Pool Safety Precautions
6 July 2020

In line with the Malaysian Government’s Recovery Movement Control Order, our swimming pools will resume operations while adhering to the mandated safety guidelines, beginning 6 July 2020. For more information please contact us directly at or call +609 518 1234. 

Swimming Pools Safety Precautions:

1. Pools operation hours are from 8:00 AM till 8:00 PM daily

2. All guests using the pools must register upon entering the pool area at the designated QR registration desk

3. Ensure personal hygiene is practiced at all times

4. No physical contact is allowed while in the pool

5. Ensure social distancing of 2m to 3m while in the pool and 2m while at the surrounding pool areas

6. Pool Supervisors to be visible and available at all times during operation times

7.  Children below 12 yrs old are not encouraged to use the pools

8. Appropriate swim attire must be worn while swimming at the pool

9. Guests with skins conditions are prohibited from using the pools

10. Guests must shower before and after using the pools

11. PH & Chlorine ratios will be monitored every 3 hours

12. Sauna and Steam Bath are strictly NOT allowed and remain CLOSED

13. Pool equipment will be sanitized on a daily basis by the pool attendants

14. All pool personnel must wear face masks at all times

15. No Food and/or Beverage is allowed to be consumed while in the pool or at swim bar area

16. The hotel and the Management reserves the right to refuse entrance or ask guests to leave pool areas if they do not adhere to the designated SOPs as stated above and/or if the pool is crowded

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