Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

In-Room Hotel Policies, Hyatt Regency Kinabalu (COVID-19 Notice)

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 
  • Digital In – Room Service Menu and QR Code is available 

Dining Outlets

Dining Outlets Hotel Policies, Hyatt Regency Kinabalu (COVID-19 Notice)

Dining Outlets

  • 2017 ISO 9001 Quality Safety Management System: Implementation of a comprehensive food safety management system
  • 2017 Hazard Analysis and Critical Control Point (HACCP) Certification: Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • 2017 ISO 22000 Food Safety Management System: Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Digital Menu and QR Code scan is available 

Check-in

Check-in Hotel Policies, Hyatt Regency Kinabalu (COVID-19 Notice)

Check-in

  • Disinfection of key cards or Mobile Entry/ Check-in is available 
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.