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Hotel Policies
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
In-Room
In-Room
- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitizers by calling the front desk
- Digital In – Room Service Menu and QR Code is available
Dining Outlets
Dining Outlets
- ISO 9001 Quality Safety Management System: Implementation of a comprehensive food safety management system
- Hazard Analysis and Critical Control Point (HACCP) Certification: Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
- ISO 22000 Food Safety Management System: Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Digital Menu and QR Code scan is available
Check-in
Check-in
- Disinfection of key cards or Mobile Entry/ Check-in is available
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our front desk associates
- Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.