Hotel Policies

Regular check-in and check-out time is set as 3 PM and 12 PM respectively, and guests must be 21 years or older with photo identification to check-in and check-out at Hyatt House Kuala Lumpur, Mont'Kiara.

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind as guided by the Ministry of Health Malaysia. They include:

In-Room

Hygiene Standards & Hotel Room Cleaning Procedure, Hyatt House Kuala Lumpur

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • All cutlery & silverware in guests rooms have also been cleaned and sanitized
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 
  • Housekeeping cloths for room cleaning are separated to ensure no cross contamination and that the right cloths are used for the right surfaces
  • All housekeeping room attendants wear face masks and gloves while cleaning the guest rooms, as a preventive measure.

Dining Outlets

Restaurant Hygiene & Food Safety in Hotels, Hyatt House Kuala Lumpur

Dining Outlets

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • All kitchen and restaurant staff wear facemasks and gloves while preparing and handling food, as a preventive measure.
  • Hourly bell reminders for hygiene practices in food preparation areas.
  • Tables and seating rearranged to ensure appropriate social distancing is practiced.
  • All serving cutlery are only allowed to be handled by trained staff.
  • In adherence with the Ministry of Health protocol, buffet breakfast dining is currently not allowed. As such the current breakfast service is a takeaway service only.

Check-In Process

Hygiene Standards & Hotel Check-in Procedure, Hyatt House Kuala Lumpur

Check-In Process

  • Disinfection of key cards.
  • Sanitization of counter and table surfaces.
  • Sanitization of pens after every guest use.
  • Mandatory masks for our front desk associates.
  • Hand sanitizing gels for guests’ use.

Additional Measures

Hygiene Standards & Hotel Public Area Cleaning Checklist, Hyatt House Kuala Lumpur

Additional Measures

  • Social distancing practices are implemented in all guest and associate areas.
  • The health of associates are monitored and those unwell will be advised to seek immediate medical assistance.
  • Hyatt Hygiene Training is conducted for all associates with an emphasis on self-care.
  • Hourly sanitization of all staff areas including staff lockers and rest areas.
  • Requiring all third party contractors and vendors wear face masks when entering the hotel.
  • Temperature checks for every staff, visitor, vendor and contractor entering the hotel. Those with a fever temperature are not allowed to enter the hotel.
  • All front office associates wear either facemasks or face shields when communicating with guests.
  • High touch areas within a guest room are additionally sanitized and disinfected during the room cleaning process.

Hygiene Standards & Public Area in Hotel Hyatt House Kuala Lumpur

  • Body temperature checks are being conducted on all visitors and guests to the Hotel prior to entry, as a preventive measure. Those with a fever temperature are not allowed to enter the hotel.
  • Limiting public and visitor access to the hotel via selected controlled doors only.
  • Mandatory sanitization of hands prior to entry to hotel for all staff, guests, visitor, contractors and vendors.
  • All staff facilities have been set up to ensure social distancing occurs, and this includes offices and staff cafeteria.
  • For precautionary measures, hand sanitizers for guest usage have been placed at the Lobby, Restaurants, and all guest room floors, guest facilities floors at level 36 and level 37 and the gym. We are also routinely cleaning and disinfecting public area surfaces every 1.5 hours, including thorough disinfecting of restrooms in public spaces.  As an added precaution, we also check with guests on their health and well-being during the check in/registration process.
  • The Gym, Games Room and Swimming pool have limitations to maximum persons occupancy per time. This is as per protocol of the Ministry of Health.
  • The Pool area is regularly cleaned and sanitized. Sanitization of chairs, tables and sun lounges are done after each guest use.
  • Pool water quality testing is carried out once every 2 hours. Chlorine and PH levels are displayed and the hotel ensures that the recorded levels meet the high government safety levels.

Guest Mask and Temperature Check Policy

Guest Face Mask Sanitization

Guest Mask and Temperature Check Policy

Guided by our purpose – to care for people so they can be their best – and following medical expert guidance to help reduce the spread of COVID-19, all Hyatt hotels in Asia-Pacific require face masks to be worn by guests. This is also mandatory under the the Malaysian Prevention and Control of Infectious Diseases Act.

  • Face masks are required for guests within indoor public areas, which include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Face masks are required when guests are moving around the hotel, both indoors and outdoors. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
  • Guests who are not wearing face masks per house rules and local guidance will be asked to wear one, and at all Hyatt hotels, face masks are available to guests who do not have one.
  • Additionally, Hyatt hotels request that all guests practice proper social distancing in indoor and outdoor public areas.
  • Hyatt also continues to require colleagues to wear face masks at all times (with no exemptions) and additional personal protective equipment based on job specifications – at all Hyatt hotels globally.
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 

Pet Policy

Pets are welcomed residents, just like you. We know we’ll love your furry friends just as much as you do, just refrain from bringing them into the Commons or food services areas. Please note, dogs are excluded from our pet-policy and not permitted on hotel premises.

Smoking Policy

Rooms are all Smoke Free and charges will apply for smoking in room.

Parking

The indoor car park is not managed nor owned by the Hyatt House Kuala Lumpur, Mont’Kiara. The official parking rate is MYR 2.00 / hour without a cap limit. The hotel provides validation of parking cards with a flat fee of MYR 10.00 nett / one time entry / one time exit. Learn more about parking and transportation options here.
For more information about our policies, please contact our team at +603 6419 8688