- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitizers by calling the front desk
Hotel Policies
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:
In-Room
In-Room
Dining Outlets
Dining Outlets
- Assurance of food safety through our ISO 22000 certification – a comprehensive and independently audited food safety management system
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Alcohol wipes for guests’ use
- Use of gloves by all associates when preparing meals and plating dishes
- Service protocols modified to reduce contact
- Seating capacity reduced to observe physical distancing guidelines
Check-in
Check-in
- Disinfection of key cards
- Sanitization of counters and table surfaces
- Sanitization of pens after every guest’s use
- Automated hand sanitizers for guests’ use
Hotel Fee Policy
Rates quoted are subject to 6% Sales and Service Tax (SST). From now until December 31, 2022, tourism tax of MYR 10.00 flat rate per room imposed on all foreign guests will be exempted as mandated by the Government of Malaysia.
Pet Policy
Grand Hyatt Kuala Lumpur does not allow pets, with exceptions of service animals. For questions about our pet policy, please contact our team at +60 3 2182 1234.