- Sanitization of high-touch areas using a high-grade disinfectant
- Increased frequency of cleaning air filters
- Alcohol wipes provided in your amenities
- Complimentary hand sanitizers by calling the front desk
Hotel Policies
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:
In-Room
In-Room
Dining Outlets
Dining Outlets
- Assurance of food safety through our ISO 22000 certification, a comprehensive and independently audited food safety management system
- Sanitization of tables, chairs, condiment holders and menus before seating guests
- Placement of cutlery inside napkins
- Use of mask and gloves by all associates when preparing meals and plating dishes
- Alcohol wipes for guests’ use
- Service protocols were modified to reduce contact
Check-in
Check-in
- Disinfection of key cards
- Sanitization of counter and table surfaces
- Sanitization of pens after every guest use
- Mandatory masks for our front desk associates
- Hand sanitizer for guests’ use
Hotel Fee Policy
Rates quoted are subject to 10% service charge. From now until December 31, 2021, 6% Sales and Service Tax (SST) and Tourism Tax will be exempted in accordance with the Short-Term Economic Recovery Plan announced by the Government of Malaysia on June 5, 2020.
Pet Policy
Grand Hyatt Kuala Lumpur does not allow pets, with exceptions of service animals. For questions about our pet policy, please contact our team at +60 3 2182 1234.