Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:


In-Room Hotel Policies, Grand Hyatt Kuala Lumpur (COVID-19 Notice)


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk

Dining Outlets

Dining Outlets Hotel Policies, Grand Hyatt Kuala Lumpur (COVID-19 Notice)

Dining Outlets

Guests must be identified with “Low Risk” status on MySejahtera app and have completed vaccination to be allowed entry. This would include fulfilment of the timeline below from the date of being fully vaccinated:

  • 14 days after the second dose for Pfizer / AstraZeneca / Sinovac vaccine
  • 28 days after the single dose for Johnson & Johnson / CanSino vaccine
  • Digital vaccination certificate will be required for hotel’s verification. Children aged 17 and below are allowed for dine-ins only in the company of individuals who have been fully vaccinated as per conditions above.
  • Body temperature check and contact tracing via Mysejahtera app check-in
  • Assurance of food safety through our ISO 22000 certification – a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Alcohol wipes for guests’ use
  • Use of masks and gloves by all associates when preparing meals and plating dishes
  • Service protocols modified to reduce contact


Check-in Hotel Policies, Grand Hyatt Kuala Lumpur (COVID-19 Notice)


Digital vaccination certificate or official authorized travelling documents will be required for hotel’s verification upon check-in. Guests are advised to be up to date with the latest government regulations when travelling.

  • Disinfection of key cards
  • Sanitization of counters and table surfaces
  • Sanitization of pens after every guest’s use
  • Mandatory use of masks by all front desk associates
  • Automated hand sanitizers for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Hotel Fee Policy

Rates quoted are subject to 6% Sales and Service Tax (SST) and 10% service charge. From now until December 31, 2022, tourism tax of MYR 10.00 flat rate per room imposed on all foreign guests will be exempted as mandated by the Government of Malaysia.

Pet Policy

Grand Hyatt Kuala Lumpur does not allow pets, with exceptions of service animals. For questions about our pet policy, please contact our team at +60 3 2182 1234.