Hotel Policies

Portland is a very popular destination and guests frequently request to arrive early to the hotel.  Guests requests for early arrival are limited.  If a clean room is availble, we are happy to allow you to check in.  Should a clean room not be available, a Gallery Host is happy to hold your luggage while you explore the Old Port.

It doesn’t matter whether our guests have two legs or four—staying at Hyatt Place Portland-Old Port is the perfect way to experience Maine. Our pet-friendly hotel in Portland, Maine offers everything from spacious, stylish guestrooms to a great location near local dog parks like the Valley Street and Quarry Run Dog Park, only a short drive away. Let off some steam at Acadia National Park or relax in our comfortable rooms. Hyatt Place is the go-to hotel for guests that love traveling with their furry companions.

For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered. Guests staying 30 + nights, please contact the hotel. The fee(s) will be inclusive of taxes. A maximum of 2 dogs per room are permitted. Only dogs weighing 50 lbs and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 pounds; the pet fee encompasses this and pets exceeding are at the hotels discretion. All pets must be housebroken.