Hotel Policies

Early Arrivals

Portland is a very popular destination and guests frequently request to arrive early to the hotel.  Guests requests for early arrival are limited.  If a clean room is availble, we are happy to allow you to check in.  Should a clean room not be available, a Gallery Host is happy to hold your luggage while you explore the Old Port.

Pet Policy

It doesn’t matter whether our guests have two legs or four—staying at Hyatt Place Portland-Old Port is the perfect way to experience Maine. Our pet-friendly hotel in Portland, Maine offers everything from spacious, stylish guestrooms to a great location near local dog parks like the Valley Street and Quarry Run Dog Park, only a short drive away. Let off some steam at Acadia National Park or relax in our comfortable rooms. Hyatt Place is the go-to hotel for guests that love traveling with their furry companions.

For guest staying 1-6 nights, a $75 non-refundable pet fee will be administered. Guests staying 7-30 nights, a $75 non-refundable pet fee plus an additional $100 cleaning fee will be administered. Guests staying 30 + nights, please contact the hotel. The fee(s) will be inclusive of taxes. A maximum of 2 dogs per room are permitted. Only dogs weighing 50 lbs and under are permitted; two dogs may be allowed in a guestroom provided the combined weight of both dogs does not exceed 75 pounds; the pet fee encompasses this and pets exceeding are at the hotels discretion. All pets must be housebroken.