Hotel Policies
Pet Policy
Your four-legged friends are always welcome at Hyatt Place Kansas City/Overland Park/Convention Center.
Weight Limits
We allow dogs weighing 50 pounds or less, and a maximum of two dogs weighing a combined 75 pounds or less per room during your stay.
Fees
For guests staying up to six nights, there is a $75 nonrefundable pet fee.For stays from seven to 30 nights, there is a $75 nonrefundable pet fee plus a $100 cleaning fee.
Fees do not include taxes.
Guidelines for Dog Owners
All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas and pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can arrange to be present when your room is serviced. There is no fee for service animals. See ADA requirements on how “service animal” is defined.
Housekeeping Policy
The safety, wellness, and well-being of our guests and colleagues is our top priority. In an effort to respect our guest’s privacy and ensure their comfort, we have adjusted standard daily guestrooms housekeeping services to provide service every fourth day during your stay.
Daily housekeeping service can be requested at the hotel during check-in or by calling the Host Stand 24 hours in advance for service the next day.
In an effort to ensure your safety and well-being, periodic safety and wellbeing checks will still occur at Hyatt Place Kansas City/Overland Park/Convention Center.
Credit Card Policy
A valid credit card must be presented at the time of check-in. The card will be authorized for room, tax and an additional $25 per night for incidentals.
DEBIT CARD USERS: In addition to estimated room and tax, there is a $25 PER NIGHT authorization placed on your card at check-in to account for any incidental charges you may incur including but not limited to food & beverage charges. Funds will be held as a ‘pending charge’ and will be unavailable to you. Any unused authorization is released within 7-10 business days after check out, depending on your banking institution.