Hotel Policies



Park Hyatt Tokyo is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.


Caring for Your Wellbeing at Park Hyatt Tokyo

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


Sanitization of high-touch areas using a high-grade disinfectant

Increased frequency of cleaning air filters

Alcohol wipes provided in your amenities

Complimentary hand sanitizers by calling the front desk

Please do not hesitate to contact our Duty Managers for any question or request you may have.


Disinfection of keys

Sanitization of counter and table surfaces

Sanitization of pens after every guest use

Mandatory masks for our front desk associates

Hand sanitizing gels for guests’ use

Dining Outlets

Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system

Sanitization of tables, chairs, condiment holders and menus before seating guests

Placement of cutlery inside napkins

Use of mask and gloves by all associates when preparing meals and plating dishes

Alcohol wipes for guests’ use

Fitness Facilities

Sanitization of all fitness equipment and yoga mats after guest use

Alcohol wipes to self-clean equipment

Reduced capacity of fitness classes to allow for physical distancing

Mandatory masks for our fitness hosts

Deep cleaning of facilities on a daily basis

Increased frequency of cleaning air filters


Mandatory mask for our spa therapists

Sanitization of tools under UV light after each treatment

Sanitization of high touch areas every hour in the spa premises

Enhanced cleaning and disinfection of treatment rooms after each guest

Hand sanitizing gels for your use

Swimming Pool

Automatic chlorine dosing to maintain water safety

Daily monitoring of chlorine levels

Sanitization of lounge chairs and tables after each guest use

Reduced capacity in pools and around pool areas in line with local regulations


These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing

Dress Code

We kindly request that all guests refrain from wearing the following garments when patronizing the hotel’s restaurants, lounge and bars:


New York Grill & Bar, Kozue

Dress shorts (restricted after 5 p.m.); Beach sandals; Male sportswear such as training jerseys, tank tops or other sleeveless garments

Girandole, The Peak Lounge & Bar

Male sportswear such as training jerseys, tank tops or other sleeveless garments


For inquiries, please call at +81 3 5322 1234 or email us at

Pet Policy

Park Hyatt Tokyo does not allow pets, with the exception of service animals. For more information on our policy, please contact our team directly at + 81 3 5322 1234.

Skateboards and Hoverboards

The usage of skateboards, kick-scooters, hoverboards, or any other similar equipment is not permitted in the hotel. No electronic skateboards such as hoverboards are allowed in the hotel.

Taking Photographic Mementos

We kindly ask that guests taking photographic mementos while using the hotel’s bars and restaurants give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras and/or other recording equipment.