News + Events


Caring for Your Wellbeing at Park Hyatt Tokyo

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


Sanitization of high-touch areas using a high-grade disinfectant

Increased frequency of cleaning air filters

Alcohol wipes provided in your amenities

Complimentary hand sanitizers by calling the front desk

Please do not hesitate to contact our Duty Managers for any question or request you may have.


Disinfection of keys

Sanitization of counter and table surfaces

Sanitization of pens after every guest use

Mandatory masks for our front desk associates

Hand sanitizing gels for guests’ use

Dining Outlets

Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system

Sanitization of tables, chairs, condiment holders and menus before seating guests

Use of mask by all associates when preparing meals and plating dishes

Alcohol wipes for guests’ use

Fitness Facilities

Sanitization of all fitness equipment and yoga mats after guest use

Alcohol wipes to self-clean equipment 

Reduced capacity of fitness classes to allow for physical distancing

Mandatory masks for our fitness hosts

Deep cleaning of facilities on a daily basis

Increased frequency of cleaning air filters


Mandatory mask for our spa therapists

Sanitization of tools under UV light after each treatment

Sanitization of high touch areas every hour in the spa premises 

Enhanced cleaning and disinfection of treatment rooms after each guest

Hand sanitizing gels for your use

Swimming Pool

Automatic chlorine dosing to maintain water safety

Daily monitoring of chlorine levels 

Sanitization of lounge chairs and tables after each guest use

Reduced capacity in pools and around pool areas in line with local regulations


These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Notice regarding Hotel Facilities Operation Hours

The safety and wellbeing of our guests and colleagues are always a top priority at Park Hyatt Tokyo.

We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities.

Park Hyatt Tokyo has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants, and bars, asking staff to wear facemasks, slight changes in the restaurants' operation hours, body temperature checks for entry to the hotel, and more.


■We kindly ask guests to wear face masks in the hotel’s indoor public areas and when moving around in the outdoor areas.

■We will temporarily change the operating hours or suspend the operations at our restaurants and bars until further notice as follows:

■Alcohol can be served at our restaurants and bar from 11 am to 7 pm, only to groups with no more than two adults. Please note that alcohol will be served for a maximum of 90 minutes after your arrival. Thank you for your understanding and cooperation.


< Hotel Facilities Operation Hour Changes>

Club On The Park: 6:30 am - 8 pm daily (Last entry at 7 pm)

*Hygiene management is always our top priority and as such we have changed our training equipment layout and will set maximum capacities within the facilities. Please do not hesitate to contact us for details. Kindly note that for the time being, we will not be hosting some group lessons.

New York Grill

Lunch 12 noon - 2:30 pm (last order)

Dinner 5 pm - 8 pm (close, last order Food & Drink 7 pm) 

New York Bar

5 pm - 8 pm (close / Last order: Food & Drink at 7 pm) 

*Live Jazz entertainment: 5:15 pm - 7:45 pm on Thursdays to Sundays 


            Lunch: 12 noon – 2:30 pm (Last Order)

*Breakfast is available for hotel guests only and operation is subject to change.

Dinner 5 pm - 8 pm on Thursdays - Sundays & holidays (close, Last order at 7 pm)


Lunch: 12 noon - 2:30 pm (Last Order) daily

Dinner: 5 pm - 8 pm (close, Last Order at 7 pm) on Wednesdays - Sundays & holidays

The Peak Lounge 

12 noon – 6 pm (close, Last Order at 5 pm)  

Pastry Boutique / Delicatessen: 11 am - 7 pm  

*Alcohol can be served at our restaurants and bar from 11 am to 7 pm, only to groups with no more than two adults. Please note that alcohol will be served for a maximum of 90 minutes after your arrival. 


■Shuttle bus service (between Shinjuku L-Tower and Park Hyatt Tokyo) will be available only on weekends and holidays from May 1, 2021.

From Hotel Entrance to Shinjuku L-Tower

11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 16:00, 16:30, 17:00. 17:30, 18:00, 18:30, 19:00, and 19:30

From Shinjuku L-Tower to Hotel Entrance

11:15, 11:45, 12:15, 12:45, 13:15, 13:45, 14:15, 14:45, 16:15, 16:45, 17:15, 17:45, 18:15, 18:45, 19:15 and 19:45


Updated: June 21, 2021