News + Events


Participation in the national “Go To Travel” Campaign (Japan Tourism Agency)
September 18, 2020

Park Hyatt Tokyo has been registered as an official hotel operator for the “Go To Travel” campaign of the Japan Tourism Agency.

Residents of Japan staying in the hotel any time after October 1, 2020 may be entitled to a subsidy from the Japan Tourism Agency’s “Go To Travel” campaign. 

Subject to your eligibility and the “Go To Travel” campaign terms and conditions applicable at the time of check-out, the ”Go To Travel” subsidy allowance amount will be deducted directly from your total bill at the time of check out. Please note that your stay may not be eligible if the Go To Travel campaign has ceased or been suspended by Japan Tourism Agency. For further information regarding “Go To Travel” campaign, please kindly refer to “Go To Travel” Secretariat website (Japanese only).

For guests that would like to know rates after deduction, please contact the Hyatt global contact center at 0120-448-558.

If you had made a reservation through a domestic travel agency and have made payment before traveling, you may not need to apply for a refund yourself. For details, please contact your travel agency as they will assist you with the “Go To Travel” campaign refund procedure.

All guests applying for this government subsidy are required to show photo ID and proof of address to confirm eligibility. 

Hyatt's Best Rate Guarantee is based on pre-discounted rates.

Please see the official “ Go To Travel” Secretariat website (Japanese only) ” for further details. Please see the official “Go To Travel” Secretariat website (Japanese only) for further details. 

Click here for more information on our enhanced hygiene measures. Please also see the New Travel Etiquette (Japanese only) as recommended by the Japan Tourism Agency to all travelers.

Caring for Your Wellbeing at Park Hyatt Tokyo

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:


Sanitization of high-touch areas using a high-grade disinfectant

Increased frequency of cleaning air filters

Alcohol wipes provided in your amenities

Complimentary hand sanitizers by calling the front desk

Please do not hesitate to contact our Duty Managers for any question or request you may have.


Disinfection of keys

Sanitization of counter and table surfaces

Sanitization of pens after every guest use

Mandatory masks for our front desk associates

Hand sanitizing gels for guests’ use

Dining Outlets

Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system

Sanitization of tables, chairs, condiment holders and menus before seating guests

Placement of cutlery inside napkins

Use of mask and gloves by all associates when preparing meals and plating dishes

Alcohol wipes for guests’ use

Fitness Facilities

Sanitization of all fitness equipment and yoga mats after guest use

Alcohol wipes to self-clean equipment 

Reduced capacity of fitness classes to allow for physical distancing

Mandatory masks for our fitness hosts

Deep cleaning of facilities on a daily basis

Increased frequency of cleaning air filters


Mandatory mask for our spa therapists

Sanitization of tools under UV light after each treatment

Sanitization of high touch areas every hour in the spa premises 

Enhanced cleaning and disinfection of treatment rooms after each guest

Hand sanitizing gels for your use

Swimming Pool

Automatic chlorine dosing to maintain water safety

Daily monitoring of chlorine levels 

Sanitization of lounge chairs and tables after each guest use

Reduced capacity in pools and around pool areas in line with local regulations


These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Notice regarding Hotel Facilities Operation Hours

The safety and wellbeing of our guests and colleagues is always a top priority at Park Hyatt Tokyo.

We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities.

Park Hyatt Tokyo has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants and bars, asking staff to wear facemasks, slight changes of the restaurants' operation hours, body temperature checks for entry to the hotel, and more.

■We kindly ask guests to wear face masks in the hotel’s indoor public areas and when moving around in the outdoor areas.


■We will temporarily change the operating hours or suspend the operations at our restaurants and bars until further notice as follows:


< Hotel Facilities Operation Hour Changes>

Club On The Park: 6:30 am - 9 pm daily

*Hygiene management is always our top priority and as such we have changed our training equipment layout and will set maximum capacities within the facilities. Please do not hesitate to contact us for details. Kindly note that for the time being we will not be hosting some of group lessons.

New York Grill

Lunch 11:30 am - 2:30 pm (last order)

Dinner 5 pm - 11 pm (close)

*Last order: Food 9:30 pm, Drink 10:30 pm

New York Bar

Sundays, Wednesdays & Thursdays: 5 pm – 11 pm (close)

*Last order: Food at 9:30 pm, Drink at 10:30 pm

*Live Jazz Information: 6 pm to 10:30 pm (6 pm to 6:45 pm, 7:15 pm to 8 pm, 8:30 pm to 9:15 pm, 9:45 pm to 10:30 pm)

Fridays & Saturdays: 5 pm - midnight

*Last order: Food at 10:30 pm, Drink at 11:30 pm

*Live Jazz Information: 7 pm to 11:30 pm

Kozue & Girandole

Mondays – Tuesdays: Lunch 11:30 am – 2:30 pm(LO)

Wednesdays – Sundays: Lunch 11:30 am – 2:30 pm(LO), Dinner 5pm – 10 pm (close)

*Last order: Food 9 p.m, Drink 9:30 p.m

The Peak Lounge

Mondays – Tuesdays: 12 noon – 6 pm (close) *Last order at 5 pm

Wednesdays – Sundays: 12 noon – 9:30 pm (close)

*Last order: Food at 8:30 pm, Drink at 9 pm

The Peak Bar

Fridays, Saturdays & Sundays: 5 pm - 9:30 pm

*Last order: Food at 8:30 pm, Drink at 9 pm

Pastry Boutique: 11 am - 7 pm

Delicatessen: 11 am - 7 pm

*Please contact each restaurant for more details.


■Shuttle bus service (between Shinjuku L-Tower and Park Hyatt Tokyo) will be available only on Fridays, Saturdays, Sundays and Holidays. *Guests will be required to wear masks.

<Bus Schedule>

From Park Hyatt Tokyo to Shinjuku L-Tower 11:00, 12:00, 13:00, 14:00, 16:00, 17:00, 18:00 and 19:00

From Shinjuku L-Tower to Park Hyatt Tokyo 11:15, 12:15, 13:15, 14:15, 16:15, 17:15, 18:15 and 19:15


Updated: October 10, 2020