News + Events
The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
Sanitization of high-touch areas using a high-grade disinfectant
Increased frequency of cleaning air filters
Alcohol wipes provided in your amenities
Complimentary hand sanitizers by calling the front desk
Please do not hesitate to contact our Duty Managers for any question or request you may have.
Disinfection of keys
Sanitization of counter and table surfaces
Sanitization of pens after every guest use
Mandatory masks for our front desk associates
Hand sanitizing gels for guests’ use
Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system
Sanitization of tables, chairs, condiment holders and menus before seating guests
Use of mask by all associates when preparing meals and plating dishes
Alcohol wipes for guests’ use
Sanitization of all fitness equipment and yoga mats after guest use
Alcohol wipes to self-clean equipment
Reduced capacity of fitness classes to allow for physical distancing
Mandatory masks for our fitness hosts
Deep cleaning of facilities on a daily basis
Increased frequency of cleaning air filters
Mandatory mask for our spa therapists
Sanitization of tools under UV light after each treatment
Sanitization of high touch areas every hour in the spa premises
Enhanced cleaning and disinfection of treatment rooms after each guest
Hand sanitizing gels for your use
Automatic chlorine dosing to maintain water safety
Daily monitoring of chlorine levels
Sanitization of lounge chairs and tables after each guest use
Reduced capacity in pools and around pool areas in line with local regulations
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
The safety and wellbeing of our guests and colleagues are always a top priority at Park Hyatt Tokyo.
We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities.
Park Hyatt Tokyo has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants, and bars, asking staff to wear facemasks, slight changes in the restaurants' operation hours, body temperature checks for entry to the hotel, and more.
■We kindly ask guests to wear face masks in the hotel’s indoor public areas and when moving around in the outdoor areas.
■Kindly please note that alcoholic beverages are not available at restaurants & bars in the hotel from April 25, 2021, until further notice.
■We will temporarily change the operating hours or suspend the operations at our restaurants and bars until further notice as follows:
< Hotel Facilities Operation Hour Changes>
Club On The Park: 6:30 am - 8 pm daily (Last entry at 7 pm)
*Hygiene management is always our top priority and as such we have changed our training equipment layout and will set maximum capacities within the facilities. Please do not hesitate to contact us for details. Kindly note that for the time being, we will not be hosting some group lessons.
New York Grill
Lunch 12 noon - 2:30 pm (last order)
Dinner 5 pm - 8 pm (close, last order Food & Drink 7 pm)
New York Bar
5 pm - 8 pm (close / Last order: Food & Drink at 7 pm)
*Live Jazz entertainment will be temporarily suspended from April 25, 2021, until further notice.
Lunch: 12 noon – 2:30 pm (Last Order)
*Breakfast is available for hotel guests only and operation is subject to change.
Dinner 5 pm - 8 pm on Thursdays - Sundays & holidays (close, Last order at 7 pm)
Lunch: 12 noon - 2:30 pm (Last Order) daily
Dinner: 5 pm - 8 pm (close, Last Order at 7 pm) on Wednesdays - Sundays & holidays
The Peak Lounge
12 noon – 6 pm (close, Last Order at 5 pm)
Pastry Boutique / Delicatessen: 11 am - 7 pm
*Kindly please note that alcoholic beverages are not available at restaurants & bars in the hotel from April 25, 2021, until further notice.
*The operation hours in each of the restaurants & bars between April 29 and May 9, 2021, are the same as holidays.
■Shuttle bus service (between Shinjuku L-Tower and Park Hyatt Tokyo) will be available only on weekends and holidays from May 1, 2021.
From Hotel Entrance to Shinjuku L-Tower
11:00, 11:30, 12:00, 12:30, 13:00, 13:30, 14:00, 14:30, 16:00, 16:30, 17:00. 17:30, 18:00, 18:30, 19:00, and 19:30
From Shinjuku L-Tower to Hotel Entrance
11:15, 11:45, 12:15, 12:45, 13:15, 13:45, 14:15, 14:45, 16:15, 16:45, 17:15, 17:45, 18:15, 18:45, 19:15 and 19:45
Updated: April 30, 2021