Hotel Policies

Caring for your Wellbeing

 

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests' safety and peace of mind. Please note that face masks are required in all hotel public areas both indoor and outdoor. The enhanced measures include:

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the housekeeping
  • Mandatory masks for our housekeeping associates

Dining Outlets

  • Assurance of food safety through our FSSC 22000 certification, a fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards.
  • Sanitization of tables, chairs and condiment holders before seating guests
  • Use of mask by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Hand sanitizers for guests’ use
  • Mandatory body temperature checks upon entering the restaurant/bar

 

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizers for guests’ use
  • Apply appropriate social distancing
  • Acrylic partitions  placed at counter
  • Mandatory body temperature checks at check-in


Meeting & Events

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Hand sanitizers for guests’ use
  • Offer venue layout that meet social distance guidlines
  • Mandatory masks and gloves (when neccessary) for our associates
  • Disinfection of microphones and equipments after every use

These precautionary measures are in line with Hyatt's commitment to Caring for Your Wellbeing.

 

 

Hotel Terms and Condition

Please refer to o the hotel Terms and Condition for accommodation contract.

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