Hotel Policies


Caring for your Wellbeing


The safety and wellbeing of our guests is our top priority. We have introduced enhanced measures for guests' safety and peace of mind. Please note that face masks are required in all hotel public areas.The enhanced measures include:


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the housekeeping
  • Mandatory masks for our housekeeping associates

Dining Outlets

  • Assurance of food safety through our FSSC 22000 certification, a fully recognized by the Global Food Safety Initiative (GFSI) and is based on existing ISO Standards.
  • Sanitization of tables, chairs and condiment holders before seating guests
  • Use of mask by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Hand sanitizers for guests’ use
  • Mandatory body temperature checks upon arrival the restaurant/bar



  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizers for guests’ use
  • Apply appropriate social distancing
  • Acrylic partitions  placed at counter
  • Mandatory body temperature checks at check-in

Meeting & Events

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Hand sanitizers for guests’ use
  • Offer venue layout that meet social distance guidlines
  • Mandatory masks and gloves (when neccessary) for our associates
  • Disinfection of microphones and equipments after every use
  • We have acrylic partitions to place at reception desk and non-contact thermometer.

These precautionary measures are in line with Hyatt's commitment to Caring for Your Wellbeing.

Please click here for Hyatt Regency Tokyo Terms and Conditions

Hyatt Regency Tokyo is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.