Hotel Policies

Safety first, Wellbeing always

One of our highest priorities for welcoming guests and colleagues back to Hyatt properties is doing it safely, with your wellbeing in mind. Additional measures are being taken with a focus on your safety and peace of mind. Measures may include touch-free options, more frequent sanitization with hospital-grade disinfectants, and the use of electrostatic sprayers.

  • Body temperature measurement
  • Strengthening regular disinfection
  • Introduction air purification / purification system


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk
  • Alcohol Sterilization welcome amenity set
Gallery Host Stand


  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Hand sanitizing gels for guests’ use
Gallery Kitchen Breakfast

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

At Hyatt Regency Tokyo Bay, we are working to ensure that elderly and disabled guests can enjoy their stay at the hotel with peace of mind.

  • Barrier-free toilet(Ostomate)
  • Barrier-free room(Reservation required)
  • Wheelchair rental
  • Braille display in the elevator

Facilities and equipment available to guests with infant
Nursing room

  • Baby bed rental
  • Baby proof rental
  • Diaper pot rental
  • Kids amenity
  • Baby bath rental

Hyatt Regency Tokyo Bay is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.