Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Bed

In-Room

•Sanitization of high-touch areas using a high-grade disinfectant 

•Increased frequency of cleaning air filters 

•Sanitizing wipes provided in your amenities

Check-in

Lobby

Check-in

•Disinfection of key cards

•Sanitization of counter and table surfaces

•Sanitization of pens after every guest use

•Use of masks for our front desk associates

•Hand sanitizer for your use

Dining Outlets

Resutaurants

Dining Outlets

•Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

•Sanitization of tables, chairs, condiment holders and menus before seating guests

•Use of masks by associates when plating dishes and use of gloves when preparing meals 

•Sanitizing wipes for your use 

•Placement of cutlery inside napkins

•Social distancing between tables (at least 1 meter)

•Hand sanitizer stations at each entrance point of the outlet

•Possible limits on the number of guests and the amount of time spent per visit

Wellness & Activities

Beach

Wellness & Activities

•Hand sanitizer available at the reception desk, fitness center and locker room 

•Social distancing between training equipment

•Sanitization of training equipment and high-touch areas (i.e. treadmills, free weights)

•Suspension of rental items such as training wear and shoes 

•Thorough disinfection of rental diving gears or rental bike between every guest use

•Use of masks by associates

Spa

SPA

Spa

•Hand sanitizer available at the reception desk and each treatment room

•Use of masks by therapist

•All surfaces in treatment room, all therapist products and tools are sanitized 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.