Hotel Policies

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:
 

In-Room

Hyatt Regency Osaka - In-Room

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

Dining Outlets

Hyatt Regency Osaka - Dining Outlets

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use

Check-in

Hyatt Regency Osaka - Front Desk

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing

 

 

Pet Policy

We offer you a special stay plan allows you to spend time with your lovely dog overseeing the stunning view of the Osaka bay area. Order a room service for your dog meal and you both can enjoy in the comfort of your guest rooms.

Room Type
Deluxe Room (40㎡) and Club Access Premium (80㎡)
*A small dog (not more than 10kg) per room

Amenities for a lovely dog
Small bed, Tableware, Cage, Toilet sheet, Cleaning supplies, Towels for foots and “Bow Wow” welcome amenity
※”Bow Wow” room service menu for a lovely dog is chargeable

Please be sure to fill out the hotel’s designated consent form for staying and lodging in a Dog-Friendly Room and fax the photocopy of the form with vaccine injections to us at least two days prior to your stay.
Thank you for your understanding.

Dog Friendly Room Consent Form >

 

Firearms Policy

No fire arms allowed!