News + Events

Hyatt Regency Osaka has been registered as an official hotel operator for the “Go To Travel” campaign of the Japan Tourism Agency.

Residents of Japan staying in the hotel any time after September 1 may be entitled to a subsidy from the Japan Tourism Agency’s “Go To Travel” campaign. Subject to your eligibility and the “Go To Travel” campaign terms and conditions applicable at the time of check-out, the ”Go To Travel” subsidy allowance amount will be deducted directly from your total bill at the time of check out. Please note that your stay may no longer be eligible if the “GoTo Travel” campaign subsidy has ceased or been suspended by Japan Tourism Agency. Also this campaign is not applicable for company contract rate. For further information regarding “Go To Travel” campaign, please kindly refer to “Go To Travel” Secretariat website (Japanese only).

For guests that would like to know rates after deduction, please contact the Hyatt global contact center; TEL: 0120 923 299. 

Hyatt's Best Rate Guarantee is based on pre-discounted ratesIf you had made a reservation through a domestic travel agency and have made payment before traveling, you may not need to apply for a refund yourself. For details, please contact your travel agency as they will assist you with the “Go To Travel” campaign refund procedure.

Please kindly note that Go To Travel subsidy is not applicable to business travel and for reservations of 8 nights or more. Please see the official “Go To Travel” Secretariat website (Japanese only) for further details. Please indicate whether you require an official stay certificate and payment detail overview at the time of check-out and we can provide you accordingly.

Click here for more information on our enhanced hygiene measures. Please also see the New Travel Etiquette  and the New Rules for Travelers (Japanese only) as recommended by the Japan Tourism Agency to all travelers. View here.

How to use "Go To Travel" coupons in the hotel

The "Go To Travel" coupon can be used at the following places in the hotel.

Restaurant
・B1F Italian Trattoria ‘Basilico’
・1F Teppanyaki ‘Irodori’
・1F The Cafe
・In Room Dining 

*Available to charge to your room
 

・B1F Yakiniku Dining 'YO-U'

*This restaurant is not operated by the hotel. Please settle the check at the restaurant.

Fitness Center, Treatment Salon
・4F The City Country Club
・15F Treatment Salon 'Breeze'

*Available to charge to your room
 

Convenience Store
・B1F LAWSON

*This shop is not operated by the hotel. Please settle the check at the shop.

The safety and wellbeing of our guests and colleagues is always our top priority.

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. Click here for more information on our enhanced hygiene measures.

Also one of a precautionary measure, we have made the temporary operational changes of restaurants and bar. For more details please check Dining page.

The service of Regency Club has been changed. For more details please click here. For more details of Silver Week period, Sep 19 -22, please click here.

Also transportation from/to hotel has been reduced temporarily. For more details please check Map, Transportation + Parking.

We know this is disruptive for you, and we apologize for the inconvenience this causes.

Should you require further assistance, please please contact the hotel directly (E osaka.regency@hyatt.com / T +81 6 6612 1234). 

We sincerely thank you for your understanding, please continue to stay safe and we hope you enjoy your time with us. 

The safety and wellbeing of our guests and colleagues is always a top priority. 

We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities.

Hyatt Regency Osaka has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants and bars and wearing facemasks, etc.

Thank you for your cooperation and understanding. 

The accommodation Tax will be applied to the hotel guests following the Osaka Prefecture’s guideline, effective 1st January 2017. 

Room fee* (Per person, per night) Tax amount
Under JPY10,000 Tax-free
Between JPY10,000 and JPY14,999  JPY100
*From 1st June 2019, between JPY7,000 and JPY14,999  JPY100
Between JPY15,000 and JPY19,999  JPY200
JPY20,000 or more  JPY300

*Note: 
The room fee refers only to lodging fees and applicable service fees, and does not include meal fees or the like.

The room fee includes the following:
- Lodging fees
- Service fees on said lodging fees

The following fees are not included in the room fee:
- Consumption tax etc.
- Fees for services other than accommodation

<Examples>
Fees incurred for meals, use of conference facilities, telephone calls etc.