Hotel Policies

Caring for Your Wellbeing

In response to COVID-19, we have taken extra care to prepare your room by enhancing our stringent cleaning procedures with the following additional measures. 

We have installed hand disinfectant dispensers in key locations around the hotel, and we are cleaning our public spaces, restaurants and bars regularly with the recommended disinfectants. Our associates are wearing face masks, and gloves are being worn in certain areas. 

We kindly ask all guests to conduct a temperature check upon entry into the property, wear a mask, disinfect their hands and practice social distancing in our facilities.

In-room

Hyatt Regency Hakone | in-room

In-room

· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Complimentary hand sanitizers in your amenities

DINING OUTLETS

Hyatt Regency Hakone | dinning

DINING OUTLETS

Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, chairs, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

· Use of mask and gloves by all associates when preparing meals and plating dishes

· Alcohol wipes for guests’ use

Check-in

Hyatt Regency Hakone | Check-in

Check-in

· Disinfection of keys

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Mandatory masks for our front desk associates

· Hand sanitizing gels for guests’ use

· Temperature screening for all guests 

※Face masks – required in both hotel indoor and outdoor public areas when moving around.  Thank you for your understanding.

Spa

Hyatt Regency Hakone | Izumi

Spa

· To maintain social distancing within the facility, we have implemented capacity limitations at each of the areas including the locker room and onsen areas.

· Frequent disinfection of equipment and facilities

 

 

 

 

 

 

 

 

 

 

 

 

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
We also ask that all guests visiting from abroad self-quarantine for 14 days before checking in to the hotel.
For more details on guidelines and measures, please visit the official website of the Ministry of Health, Labor, and Welfare.
 
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Other Guideline

■■ Dog-Friendly room Usage Hotel Policy ■■

Hyatt Regency Hakone Resort and ac is pleased to offers "Dog- Friendly Rooms" with a high level of substantial equipment and service, you can enjoy your stay together with your pet dog. For more details, click here

• Please ensure to read the following terms and conditions of "A Consent Form for Staying and Lodging in a Dog-Friendly Room" carefully.

<Reservations and Inquiries>
Hyatt Regency Hakone Resort and Spa
TEL: +81 460 82 2000
E-mail: reservations.hakone@hyatt.com

 

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■■ Hyatt Regency Hakone Resort and Spa Social Media Community Guideline ■■

These are the Community Guidelines that we will have people comply with when they use social media operated by the Hyatt Regency Hakone Resort and Spa. We ask that you please use our official accounts after understanding and agreeing to the content of these Community Guidelines stated here.

 

■■Regarding taking photographic momentos■■

*We kindly ask that guests taking photographic mementos while using public area such as the hotel’s lounge and restaurants give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras and/or other recording equipment.

Thank you for your cooperation and understanding.