Hotel Policies

Caring for Your Wellbeing

One of our highest priorities for welcoming guests and colleagues is doing it with your safety and wellbeing in mind.

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Hyatt Regency Hakone | dinning


Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Alcohol gel at the restaurant entrance
  • Installation of sneeze guards in the open kitchen buffet area
  • Alcohol wipes for guests’ use


Hyatt Regency Hakone | Check-in


  • Disinfection of keys
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Hand sanitizing gels for guests’ use 



Hyatt Regency Hakone | Izumi


  • Frequent disinfection of equipment and facilities



SDGs - Sustainable Development Goals 

Hyatt Regency Hakone Resort and Spa is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.

Learn more about the Hyatt Group's measures here.

Dog-Friendly room Usage Hotel Policy

Hyatt Regency Hakone Resort and ac is pleased to offers "Dog- Friendly Rooms" with a high level of substantial equipment and service, you can enjoy your stay together with your pet dog. For more details, click here

• Please ensure to read the following terms and conditions of "A Consent Form for Staying and Lodging in a Dog-Friendly Room" carefully.

<Reservations and Inquiries>
Hyatt Regency Hakone Resort and Spa
TEL: +81 460 82 2000

Our Policy on Children’s Stays at The Resort

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service. 

■Lounge Etiquette

Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Under 17 years of age are kindly requested not to use spa treatments.  

Other Guideline

【Hyatt Regency Hakone Resort and Spa Social Media Community Guideline 】

These are the Community Guidelines that we will have people comply with when they use social media operated by the Hyatt Regency Hakone Resort and Spa. We ask that you please use our official accounts after understanding and agreeing to the content of these Community Guidelines stated here.


【Regarding taking photographic momentos】

*We kindly ask that guests taking photographic mementos while using public area such as the hotel’s lounge and restaurants give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras and/or other recording equipment.

・Please refrain from using all electronic devices (including mobile phones and tablets) in Spa IZUMI and Onsen( hot springs). Shooting (photos/videos) is strictly prohibited.

Thank you for your cooperation and understanding.