Hotel Policies

The safety and wellbeing of our guests and colleagues is always a top priority. As part of prevention measures, we will continue to strengthen infection control measures in terms of safety and hygiene.

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These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

We kindly request that all guests arriving in Japan from overseas complete the government-mandated procedures as well as contacting the hotel in advance so we may further assist.

Please visit the Japan Government’s Official Website for the latest quarantine guidelines before making reservations and traveling.

Hyatt Regency Hakone Resort and ac is pleased to offers "Dog- Friendly Rooms" with a high level of substantial equipment and service, you can enjoy your stay together with your pet dog. For more details, click here

• Please ensure to read the following terms and conditions of "A Consent Form for Staying and Lodging in a Dog-Friendly Room" carefully.

＜Reservations and Inquiries＞
Hyatt Regency Hakone Resort and Spa
TEL: +81 460 82 2000
E-mail: reservations.hakone@hyatt.com

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Under 17 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.

【Hyatt Regency Hakone Resort and Spa Social Media Community Guideline 】

These are the Community Guidelines that we will have people comply with when they use social media operated by the Hyatt Regency Hakone Resort and Spa. We ask that you please use our official accounts after understanding and agreeing to the content of these Community Guidelines stated here.

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【Regarding taking photographic momentos】

*We kindly ask that guests taking photographic mementos while using public area such as the hotel’s lounge and restaurants give due consideration to the privacy and comfort of other patrons. In the interest of ensuring the enjoyment and privacy of other guests, please understand that hotel staff may on occasion approach you regarding the use of cameras and/or other recording equipment.

・Please refrain from using all electronic devices (including mobile phones and tablets) in Spa IZUMI and Onsen( hot springs). Shooting (photos/videos) is strictly prohibited.

Thank you for your cooperation and understanding.