Hotel Policies

Caring for Your Wellbeing

In response to COVID-19, we have taken extra care to prepare your room by enhancing our stringent cleaning procedures with the following additional measures. 

We have installed hand disinfectant dispensers in key locations around the hotel, and we are cleaning our public spaces, restaurants and bars regularly with the recommended disinfectants. Our associates are wearing face masks, and gloves are being worn in certain areas. 

We kindly ask all guests to conduct a temperature check upon entry into the property, wear a mask, disinfect their hands and practice social distancing in our facilities.

In-room

Hyatt Regency Hakone | in-room

In-room

· Sanitization of high-touch areas using a high-grade disinfectant

· Increased frequency of cleaning air filters

· Complimentary hand sanitizers in your amenities

DINING OUTLETS

Hyatt Regency Hakone | dinning

DINING OUTLETS

Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system

· Sanitization of tables, chairs, condiment holders and menus before seating guests

· Placement of cutlery inside napkins

· Use of mask and gloves by all associates when preparing meals and plating dishes

· Alcohol wipes for guests’ use

Check-in

Hyatt Regency Hakone | Check-in

Check-in

· Disinfection of keys

· Sanitization of counter and table surfaces

· Sanitization of pens after every guest use

· Mandatory masks for our front desk associates

· Hand sanitizing gels for guests’ use

· Temperature screening for all guests 

Spa

Hyatt Regency Hakone | Izumi

Spa

· To maintain social distancing within the facility, we have implemented capacity limitations at each of the areas including the locker room and onsen areas.

· Frequent disinfection of equipment and facilities

■Dog-Friendly room Usage Hotel Policy

Hyatt Regency Hakone Resort and ac is pleased to offers "Dog- Friendly Rooms" with a high level of substantial equipment and service, you can enjoy your stay together with your pet dog. For more details, click here

• Please ensure to read the following terms and conditions of "A Consent Form for Staying and Lodging in a Dog-Friendly Room" carefully.

<Reservations and Inquiries>
Hyatt Regency Hakone Resort and Spa
TEL: +81 460 82 2000
E-mail: reservations.hakone@hyatt.com

■Hyatt Regency Hakone Resort and Spa Social Media Community Guideline

These are the Community Guidelines that we will have people comply with when they use social media operated by the Hyatt Regency Hakone Resort and Spa. We ask that you please use our official accounts after understanding and agreeing to the content of these Community Guidelines stated here.