News + Events

Please be informed that the hotel will be temporary closed as following schedule due to maintenance from noon on 15 January to 2:00PM on 16 January, 2020.

The business hours for each outlet on these days are Click Here ＞＞　 　

※For more detailed information, please contact each outlet.     

 TEL: 0460-82-2000

Due to the damage to the hot spring supply company caused by Typhoon No. 19, the hot spring water supply was stopped and the hotel's hot spring facility was used only as a large bath.

As of November 5, the supply of hot spring water has resumed, and public baths in the hotel are now available as “hot springs”. 

We were very sorry for the inconvenience during the hot spring supply stoppage.

After that, it is expected that the supply will stop frequently due to restoration work at the source. Moreover, when hot water leaks, it is assumed that the hot spring will be stopped for repair, and this may take several days.

Thank you for your understanding and consideration.

Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon No. 19,   the railway is not availabe to Gora station.  Please use a car (private car) or use the Hakone Tozan train substitute bus. 

Since Information will be updated from time to time, please check Hakone Tozan Train HP for the bus schedule.

For details on the schedule of the substitute bus please check below, or contact hotel.

Hotel :0460-82-2000

・Hakone Tozan Train Hakone Tozan Cable Car

https://www.hakone-tozan.co.jp/

・Hakone Tozan Bus

https://www.hakone-tozanbus.co.jp/english/

・Hakone Navi

https://www.hakonenavi.jp/transportation/

Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon No. 19,   the railway is not availabe to Gora station.  Please use a car (private car) or use the Hakone Tozan train substitute bus. (between Oct. 18 to Oct. 20)

For details on the schedule of the substitute bus (between Oct. 18 to Oct. 20), please check below, or contact hotel.

Hotel :0460-82-2000

・Hakone Tozan Train Hakone Tozan Cable Car

https://www.hakone-tozan.co.jp/

・Hakone Tozan Bus

https://www.hakone-tozanbus.co.jp/english/

・Hakone Navi

https://www.hakonenavi.jp/transportation/

Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon, No. 19,  the railway is not available to  Gora Station. Please use a car when you visit, or take the Togendai Line (T route) of the Hakone Tozan Bus from the east exit of Odawara Station  or Hakone-yumoto Station, and get on to Miyagino Sales Office (Bus stop) for public transportation. Then, please take the facility tour bus, bound for Gora Station from the Mitagino Sales Office.

Please contact the hotel for more details.

TEL:0460-82-2000

Hotel access information

https://www.hyatt.com/en-US/hotel/japan/hyatt-regency-hakone-resort-and-spa/hakhr/maps-parking-transportation

・Hakone Tozan Train Hakone Tozan Cable Car

https://www.hakone-tozan.co.jp/

・Hakone Navi

https://www.hakonenavi.jp/transportation/

Under the influence of typhoon19,  Supply from the hot spring supply company has stopped.

As a result, hot spring can’t be used normally.  Although it can be used as a large bath, it does not contain hot spring ingredients. We appreciate your understanding.

Also, please check below for traffic information.

http://www.town.hakone.kanagawa.jp/

https://www.hakone-tozan.co.jp/

Thank you very much for your continuous support.

Restaurant Berce will be closed for buisness on 30 November, 2019.  After “ Berce” closed, the place still keep remain as sophisticated space and will be private dining room. We will announce and post on Hotel HP after more details are decided. 

This is a notice stating that Original Manju and Dorayaki sales will be temporarily stopped.  

Due to manufacturer maintenance, sales of the hotel's original “Manju” and “Dorayaki” will be temporarily stopped from 1 October 2019 until spring of 2020.

・Last order will be on September 30, 2019,

・Last delivery will be on October 1, 2019

We apologize for any inconvenience that this may cause, and we appreciate your kind understanding.

Ｆor more details, please contact Izumi Gallery.

Izumi Gallery: TEL: 0460-82-8500 (9:00AM ～8:00PM)

Please be informed that the hotel will be temporarily closed as following schedule due to  private charter.

①   From 12:00 PM 6 December to 11:30 AM 07 December 2019 ,

②   From 12:00PM  13 December to 11:30AM 14 December 2019

The business hours for each outlet on these days are click here＞＞

※For more detailed information, please contact each outlet.

TEL: 0460-82-2000

Due to the active volcanic vent of Owakudani, parts of prefectural road 734 is closed. Also Hakone Ropeway has been temporary suspended.

※Substitute bus service is available.

Hyatt Regency Hakone resort and Spa is open and on normal operations

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa.
Next construction of the outer wall will take place between Sep 2, 2019 and Dec 19, 2019.
Due to this construction, Dining Room will be temporarily closed during the lunch time period on the following dates. During these dates, lunch menus will be served at Living Room.

Depending on the progress of the construction, the work period may be slightly adjusted back and forth.

＜Construction of the outer wall will take place following the schedule for year 2019＞

● Sept 2, 2019 – Dec 19, 2019

＜Restaurant’s Temporary Closure Schedule for Year 2019＞

・ 9/4 (Wed) - 9/7 (Sat), 9/27 (Fri), 9/28 (Sat)
・ 10/2 (Wed) - 10/5 (Sat), 10/7 (Mon) - 10/12 (Mon), 10/14 (Mon) - 10/18 (Fri)
・11/28 (Thurs),  11/29 (Fri)
 

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa.

The outer wall construction is taking place between 2 Sep. 2019 and 19 Dec. 2019.

・During this period, the construction scaffolding and sheets will be set on the wall of the east side of the North building.

Depending on the progress of the construction, the work period may be slightly back and forth.

＜The outer wall construction is taking place following schedule year 2019＞

●2 Sep. 2019 ～19 Dec. 2019.

・During this period, the construction scaffolding and sheets will be set on the wall of the east side of the North building and the north side of the North building.

We sincerely apologize in advance for any inconveniences that may occur during this time, and we thank all of our guests for their understanding and cooperation.

Have a glamorous moment with a favorite tea. Our afternoon tea menu has changed, as we now offer a British-style afternoon tea that features our pastry chef’s original sweets, including scones. Choose a favorite from our great selection of Ronnefeldt teas and enjoy a glamorous afternoon moment amid the rich nature of Hakone.

＜Living Room’s Afternoon Tea＞

Time: Noon – 3:30 PM

Venue: Living Room  

Price: ￥5,424 per person (with a glass of champagne)

           ￥4,294 per person (without champagne)

※Consumer tax and a service charge are included in the above price.

Seasonal Special Treatment 

September-November 2019

■   Balancing Body                                            ￥15,000  /   60min

The fall period from September to November is an ideal time to boost metabolism. During the time of the year, the pleasant climate naturally boosts the parasympathetic nervous system and allow the automatic nervous system to recover.

■    Leg Healing                                                 ￥13,200  /  60min 

From those with tired and swollen legs、this lower body treatment with Bamboo &Cypress oil is ideal for reliving tension and stiff muscles. It is recommended especially for those who are tired from walking, suffering from muscles fatigue or who are simply looking to relax.

* Prices are subject to 13% service charge and consumption tax.

*Non-stayong visitors will be charged facility fee(￥3,000 tax exclusive) and Onsen tax(￥50).

For reservations, call 81 460 82 2000 or e-mail izumispa.hakhr@hyatt.com

Since room renovations have been completed, all guestrooms are non-smoking. Hyatt Regency Hakone Resort and Spa is a non-smoking facility and does not allow smoking in our restaurant, lounges or guestrooms. Smoking is permitted only in designated Smoking Areas.

Thank you for your understanding and cooperation.

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

The complimentary drink service hours (from 4:00 pm to 7:00 pm) in the evening at Living Room are generally tranquil hours.  We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room.  Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Small ladies and gentlemen under 16 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.

●Notice of Closure of Lunch and Dinner for Visitors

Please be informed that lunch & dinner for visitors will be closed on 31 December due to a special event. A limited menu will be served for staying guests only.

We sincerely apologize in advance for any inconveniences
that may occur during this time, and we thank all of our guests for their understanding.