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Hyatt Regency Hakone Resort & Spa| Exterior

Notice of Change of Business Hours and Services

(updated July 22, 2021)

July 22, 2021

The safety and wellbeing of our guests and colleagues is always our top priority.

As a part of measures in response to COVID-19 situation, and also By declaration of state of emergency Kanagawa prefecture, the operating hours and services for following hotel facilities will be changed as follows from Thursday, July 22 until further notice. We apologize for any inconvenience and we appreciate continued support and understanding. 

【Thursday, July 22 - Sunday, August 22, 2021

■ Change of Business Hours (July 22, 2021- August 22, 2021),  click here.

・By declaration of state of emergency Kanagawa prefecture, all restaurants & lounge will be closed at 8:00 p.m. (last order 7:00 p.m.). Also, alcoholic beverages will not be served at our restaurants & lounge. 

・At the request of Kanagawa Prefecture, our hotel has applied for certification as a "M・A・S・K restaurant." (as of 7/19)  We would like to ask our customers to cooperate by always wearing a mask during meals and conversations. 

※Due to various circumstances, future business hours and service contents may change without notice depending on the situation. We apologize for any inconvenience and we appreciate continued support and understanding. 

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa| Exterior
Notice of Resumption of Hot Spring Operations
July 12, 2021

Due to the damage of the hot spring supply company due to the heavy rain on July 3, 2021, the hot spring supply was suspended and the hotel's hot spring facilities were used only as public baths.

As of today, the hot spring water supply has resumed, and the “hot springs” at the hotel are now operating normally. We are very sorry for the inconvenience during the temporary closure of the hot spring facilities. Thank you for your continued support and understanding.

 

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa| Exterior
Notice of  suspension of hot spring supply
July. 6, 2021

Regarding the hot springs in our hotel facilities:

The supply of hot spring water to the hotel has been suspended due to damage to the supply company’s facilities due to the heavy rain on July 3, 2021. As a result, we are unable to provide a hot spring. Both men's and women's baths can be used as large communal baths, but they do not contain hot spring ingredients. Thank you for your understanding. As soon as the situation changes, we will update the hotel’s official website regarding the prospect of resuming hot springs in the future. 

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa| Exterior

Notice of Change of Business Hours and Services

(updated July 19, 2021)

The safety and wellbeing of our guests and colleagues is always our top priority.

As a part of measures in response to COVID-19 situation, and also request of Kanagawa prefecture, the operating hours and services for following hotel facilities will be changed as follows from Monday June 21 until further notice. We apologize for any  inconvenience  and we appreciate continued support and understanding. 

 

【Monday June 21, 2021 - Wednesday, July 21, 2021.】

■ Change of Business Hours (June 21, 2021- July 21, 2021),  click here.

・Service of alcoholic beverages will be limited to groups of  up to 4 guests, for maximum of 90 minutes.

 

※Due to various circumstances, future business hours and service contents may change without notice depending on the situation. We apologize for any inconvenience and we appreciate continued support and understanding. 

 

・updated June 21, 2021/・updated July 9, 2021・updated July 16, 2021/updated July 19, 2021

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa| Living Room Afternoon Tea Summer Breeze
Afternoon Tea Summer Breeze
May 31, 2021

Afternoon Tea "Summer Breeze"

Period: Monday, June 21, 2021 ~Tuesday, August 31, 2021

This summer's afternoon tea theme is, "Summer Breeze: Blown by the summer breeze". Start with a mini shaved ice for a refreshing feeling. In the summer of Hakone, we have prepared a number of sweets in colors that are inspired by the wind. In addition, we have used seasonal fruits and vegetables for an enjoyable, refreshing taste. Please spend a relaxing time in Hakone while being blown by the summer breeze.

Reservation starts from June 1, 2021 10:00 AM  

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Afternoon tea with sweets made by pastry chefs using seasonal fruits and ingredients. 

Time: 12:00 PM – 3:30 PM

Price: ¥3,800 per person (without champagne)

           ¥4,800  per person (with a glass of champagne)

※All prices are inclusive of tax and are subject to a 13% service charge

※Advanced reservation is strongly recommended.

※Mini Shaved Ice will be served only for as a part of Afternoon tea Summer Breeze.   

For more information, please check Living Room Website>>

Hyatt Regency Hakone Resort & Spa| Living Room Afternoon Tea Summer Breeze

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Hyatt Regency Hakone Resort & Spa| Exterior

Notice of Change of Business Hours and Services

(update: April 1, 2021) 

April 1, 2021

The safety and wellbeing of our guests and colleagues is always our top priority.

As a part of measures in response to COVID-19 situation, and also request of Kanagawa prefecture, the operating hours and services for following hotel facilities will be changed as follows from Thursday April 1, 2021 until further notice. We apologize for any  inconvenience  and we appreciate continued support and understanding. 

 

■For more details about Change of Business Hours( from 4/1 ),  click here.

 

※Due to various circumstances, future business hours and service contents may change without notice depending on the situation.We apologize for any  and we appreciate continued support and understanding. 

Updated: April 1, 2021 

 

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa| Exterior

Hyatt Regency Hakone Resort and Spa

Resumes Hotel Operations on March 1, 2021

Feb. 27, 2021

The safety and wellbeing of our guests and colleagues is always our top priority. In light of the ongoing COVID-19 pandemic and the declaration of a state of emergency by the government, the hotel had been temporarily closed. We are pleased to announce that the hotel decided to resume hotel operations from March 1, 2021. As a part of measures in response to COVID-19 situation, until further notice, the operating hours for the following hotel facilities will be changed as follows.

The latest information about change of business hours, click here

※Due to various circumstances, future business hours and service contents may change without notice depending on the situation.

 

We continue to closely monitor the ongoing COVID-19 situation and follow guidance of Hyatt’s new Global Care & Cleanliness Commitment. Hyatt Regency Hakone Resort and Spa has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants and bars, wearing facemasks, etc. We apologize for any inconvenience and we appreciate continued support and understanding. 

Hyatt Regency Hakone Resort & Spa| Exterior

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Hyatt Regency Hakone Resort & Spa | Hotel Exterior
Notice of Temporary Suspension of Hotel Operation 
Jan. 27, 2021

The safety and well-being of our guests and colleagues is always our top priority. In light of the ongoing COVID-19 pandemic and the declaration of a state of emergency by the government, Hyatt Regency Hakone Resort and Spa will temporarily suspend normal operation from Monday, February 1, 2021 to Sunday, February 28, 2021. Should you require any assistance, please contact your nearest Global Contact Center.

 

・The above contents may change due to circumstance in the future.

・The latest information will be posted on the official website at any time.

 

Thank you for your cooperation and understanding. 

 

 

Hyatt Regency Hakone Resort & Spa | Hotel Exterior

News
Hyatt Regency Hakone Resort & Spa| Exterior
Notice of  Change of Business Hours and Services
JAN. 07

The safety and wellbeing of our guests and colleagues is always our top priority. In light of the ongoing COVID-19 pandemic and the declaration of a state of emergency by the government, also request of Kanagawa prefecture, the operating hours and services for following hotel facilities will be changed as follows from Tuesday, January 12, 2021  to Sunday, January 31.

We apologize for any inconvenience and we appreciate continued support and understanding. 

Change of Business Hours, For more details, click here.

updated: January 27, 2021

Hyatt Regency Hakone Resort & Spa| Exterior

News
Premium Twin & Dog Friendly
Category and Name change of Regency Executive Suite and Dog Friendly room
JAN. 16,2020

Hyatt Regency Hakone Resort & Spa is pleased to introduce a new room category for guests with pets. The original dog-friendly Regency Executive Suite has been replaced with a "Premium Twin & Dog Friendly" room, and we have increased the number of rooms under this category to accommodate more guests wishing to travel with their dogs.

The Premium Twin & Dog Friendly room offers a wider space of 93 sq m compared to the usual Deluxe Twin & Dog Friendly Room (72 sq m). We have also adjusted the pricing so you can enjoy this special accommodation for less than the price of a conventional suite.  

 

For more detailed infromation, please contact  hotel front desk.

 

Premium Twin & Dog Friendly

News
Afternoon Tea at Living Room

Have a glamorous moment with a favorite tea. Our afternoon tea menu has changed, as we now offer a British-style afternoon tea that features our pastry chef’s original sweets, including scones. Choose a favorite from our great selection of Ronnefeldt teas and enjoy a glamorous afternoon moment amid the rich nature of Hakone.

<Living Room’s Afternoon Tea>

Time: Noon – 3:30 PM

Venue: Living Room  

Price: ¥5,424 per person (with a glass of champagne)

           ¥4,294 per person (without champagne)

※Consumer tax and a service charge are included in the above price.


News
HAKHR exterior evening
All guestrooms are non-smoking
DEC.25 2018

Since room renovations have been completed, all guestrooms are non-smoking. Hyatt Regency Hakone Resort and Spa is a non-smoking facility and does not allow smoking in our restaurant, lounges or guestrooms. Smoking is permitted only in designated Smoking Areas.

Thank you for your understanding and cooperation.

HAKHR exterior evening

News
Our Policy on Children’s Stays at The Resort

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

The complimentary drink service hours (from 4:30 pm to 7:30 pm) in the evening at Living Room are generally tranquil hours.  We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room.  Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Under 17 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.