News + Events

Have a glamorous moment with a favorite tea. Our afternoon tea menu has changed, as we now offer a British-style afternoon tea that features our pastry chef’s original sweets, including scones. Choose a favorite from our great selection of Ronnefeldt teas and enjoy a glamorous afternoon moment amid the rich nature of Hakone.

＜Living Room’s Afternoon Tea＞

Time: Noon – 3:30 PM

Venue: Living Room  

Price: ￥5,424 per person (with a glass of champagne)

           ￥4,294 per person (without champagne)

※Consumer tax and a service charge are included in the above price.

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

The complimentary drink service hours (from 4:00 pm to 7:00 pm) in the evening at Living Room are generally tranquil hours.  We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room.  Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Small ladies and gentlemen under 16 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.

Hyatt Regency Hakone Resort and Spa is pleased to offers "Dog- Friendly Rooms" with a high level of substantial equipment and service, you can enjoy your stay together with your pet dog.

Check-in 

After arrival at the hotel, our dedicated staff members are happy to offer dog grooming services such as a brushing, ear cleaning, nail cutting and anal gland care in the private check-in room.  When the dogs are ready, they will be shown to their room by way of a private direct access route.

Substantial Equipment and Special Facilities 

Dogs' private shower room and dryer are equipped at the entrance to the room and furthermore, our exquisite dog-friendly rooms offer authentic vegetable origin shampoo and brushing spray, wet tissues and pet sheets for your pet’s use.  You can enjoy a clean and comfortable stay with your lovely dog(s).

These spacious 72 - 92-square meter dog-friendly rooms are equipped with tiled floors and vinyl-covered leather couches, providing a comfortable, relaxing ambience and stay with your dog.  There’s no need to worry about dirt or furniture damage.

Special Service

We are delighted to offer quality room service for dogs.  In case you would like to go out without your dog, our dedicated staff members are happy to look after your dog free of charge during your stay, between 10 am and 7 pm. 

* Please note that an extra JP￥ 540 (tax inclusive) per hour charge will be added both before check-in and after check out to take up this service.

* Before staying and lodging in a Dog-Friendly Room:

• Please ensure to read the following terms and conditions of "A Consent Form for Staying and Lodging in a Dog-Friendly Room" carefully.
• At the time of the booking, please print out "A Consent Form for Staying and Lodging in a Dog-Friendly Room" and fill out the application form completely.
• The form is required to be sent back to us by fax (+81 75-541-3209 or +81 460 82 2001) together with the copy of vaccine injection certification in advance.

Reservations and Inquiries

Hyatt Regency Hakone Resort and Spa

TEL: +81 460 82 2000

E-mail: reservations.hakone@hyatt.com

＜Seasonal Recommendation ＞

Body Treatment

Swedish Massage

• Back side only　60 minutes – JPY 15,500
• Full body 　　　90 minutes – JPY 18,000

Classic Swedish massage designed primarily to relax muscles by applying pressure to them against deeper muscles.

Uses organic oil blended with “mountain nature” herbs extracted in the northern part of Sweden.  With nature’s gift of herbs and classic techniques improve circulation by increasing blood flow and relaxing body and mind.

〈Seasonal Treatment 〉

＊June 2018 – Aug 2018＊

Body Treatment

Hakone Forest Therapy

• 45 minutes – JPY 9,500

A pressure point massage is given to the soles of the feet, often called the second heart.  After the foot massage, an oil treatment from neck to décolleté is followed by a head massage.

This improves circulation and relieves tension, and the fragrance of the cypress oil will make you feel more refreshed.

Facial

Brightening Facial

• 60 minutes – JPY 16,500

This treatment starts with cleansing and peeling, followed by spots care and a facial massage by the therapist. This treatment smooths the skin’s surface and lightens its tone.

Seasonal Treatment for next season, click here  

* Prices are subject to 13% service charge and consumption tax.

For reservations, call 81 460 82 2000 or e-mail izumispa.hakhr@hyatt.com

●Notice of Temporary Closure of men’s daiyokujo (on-site Onsen / hot springs)

Please be informed that the men’s daiyokujo (on-site Onsen / hot springs) on the 2nd floor of the East-West building will be temporarily closed starting from 10 September 12:00 midnight through 11 September 2018 9:00AM, and  from 4 October 12:00 midnight through 5 October 2018 9:00AM. During above period, the women’s daiyokujo will be available for women and men on a shift basis as shown below.

11 September /5 October 2018

• Men: 5:00 ～ 7:15 am
• Women: 7:30 ～

＊Men’s daiyokujo (on-site Onsen / hot springs) will be open from 9:00AM as regular normal business hours. 

We apologize for any inconvenience that this maintenance work may cause and appreciate your kind understanding. 

Please feel free to contact us if you have any questions.

●Notice of The outer wall construction

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa. 

The outer wall construction is taking place between 3 Sep. 2018 and 21 Dec. 2018.

During this period, the construction scaffolding and sheets will be set on the wall of the north side of the North building.

We sincerely apologize in advance for any inconveniences that may occur during this time, and we thank all of our guests for their understanding and cooperation.

●Notice of Guestrooms Renovations

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa. We have been carrying out room renovations since January 2017.This time will be fourth phase of construction.

The tentative schedule of renovations is: 

• North Wing Lobby floor – 3^rd floor     total 25 rooms
• Guestroom twin/ Mountain View twin rooms 

The room renovation construction will be taking place between  the beginning of November  November 2018 and the middle of December 2018.

During this period, the construction scaffolding and sheets will be set up on the North building. All the renovated rooms will be completely non-smoking rooms.

We sincerely apologize in advance for any inconveniences that may occur during this time, and we thank all of our guests for their understanding and cooperation.