News + Events

Please be informed hotel telephone line will be temporarily disconnected starting from 28 June 12:00 midnight through 1:00AM for 1 hour due to  hotel telephone line maintenance.During above period, the telephone line will not be available both for call in and call out.

Please contact emergency numbers (which will post soon and will be available only for that period.) during maintenance period. We sincerely apologize in advance for any inconveniences that may occur during this time, and we thank all of our guests for their understanding and cooperation.

Due to the active volcanic vent of Owakudani, parts of prefectural road 734 is closed. Also Hakone Ropeway has been temporary suspended.

※Substitute bus service is available.

Hyatt Regency Hakone resort and Spa is open and on normal operations

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa.
Construction of the outer wall will take place between May 7, 2019 and July 17, 2019.
Due to this construction, Dining Room will be temporarily closed during the lunch time period on the following dates. During these dates, lunch menus will be served at Living Room.
① 5/13 (Mon) - 5/18 (Sat)
② 6/3 (Mon), 6/5 (Wed) - 6/8 (Sat), 6/10 (Mon) - 6/15 (Sat), 6/17 (Mon), 6/18 (Tue)
③ 7/9 (Tue) - 7/13 (Sat)

Depending on the progress of the construction, the work period may be slightly adjusted back and forth.

＜Construction of the outer wall will take place following the schedule for year 2019＞
● Sept 2, 2019 – Dec 22, 2019

＜Restaurant’s Temporary Closure Schedule for Year 2019＞
④ 9/4 (Wed) - 9/7 (Sat), 9/27 (Fri), 9/28 (Sat)
⑤ 10/2 (Wed) - 10/5 (Sat), 10/7 (Mon) - 10/12 (Mon), 10/14 (Mon) - 10/18 (Fri)
⑥ 12/4 (Wed), 12/5 (Thurs)
 

Thank you for your patronage of Hyatt Regency Hakone Resort and Spa.

The outer wall construction is taking place between7 May. 2019 and 17 July. 2019.

・During this period, the construction scaffolding and sheets will be set on the wall of the east side of the North building.

Depending on the progress of the construction, the work period may be slightly back and forth.

＜The outer wall construction is taking place following schedule year 2019＞

●2 Sep. 2019 ～22 Dec. 2019.

・During this period, the construction scaffolding and sheets will be set on the wall of the east side of the North building and the north side of the North building.

We sincerely apologize in advance for any inconveniences that may occur during this time, and we thank all of our guests for their understanding and cooperation.

Notice of Temporary Closure of men’s daiyokujo (on-site Onsen / hot springs) due to maintenance on 18-20 June 2019.

Please be informed that the men’s daiyokujo (on-site Onsen / hot springs) on the 2nd floor of the East-West building will be temporarily closed starting from 18 June 6:00 AM through 20 June 2019, 24:00 midnight. During above period, the women’s daiyokujo will be available for women and men on a shift basis as shown below:

June 18 ～June 20, 2019 

＜Women＞ 　

6:00 ～ 7:45 / 10:00 ～ 11:45 / 14:00 ～ 15:45 / 18:00 ～ 19:45 / 22:00 ～ 23:00

＜Men＞ 　　 

8:00 ～ 9:45 / 12:00 ～ 13:45 / 16:00 ～ 17:45 / 20:00 ～ 21:45/  23:15 ～ 24:15

We apologize for any inconvenience that this maintenance work may cause and appreciate your kind understanding.

Have a glamorous moment with a favorite tea. Our afternoon tea menu has changed, as we now offer a British-style afternoon tea that features our pastry chef’s original sweets, including scones. Choose a favorite from our great selection of Ronnefeldt teas and enjoy a glamorous afternoon moment amid the rich nature of Hakone.

＜Living Room’s Afternoon Tea＞

Time: Noon – 3:30 PM

Venue: Living Room  

Price: ￥5,424 per person (with a glass of champagne)

           ￥4,294 per person (without champagne)

※Consumer tax and a service charge are included in the above price.

Seasonal Special Treatment 

June-August 2019

■Back scrub and body Treatment        　 ￥21,500　/　90min.

A suger scrub to make your back skin soft and smooth. After a back exfoliation, a body treatment with the graceful scent of jasmine oil is performed, leading to the highest relaxation.　

■Elastin Facial                                                ￥21,500　/　90min.

A professional-spec peeling and amino acid-containing serum is applied to treat wrinkles. The rich cream of the elastine formulation is effective for  treating sagging and wrinkles. It adds elasticity and makes the skin plump and smooth, maintaining moisturizing power.

* Prices are subject to 13% service charge and consumption tax.

*Non-stayong visitors will be charged facility fee(￥3,000 tax exclusive) and Onsen tax(￥50).

For reservations, call 81 460 82 2000 or e-mail izumispa.hakhr@hyatt.com

Since room renovations have been completed, all guestrooms are non-smoking. Hyatt Regency Hakone Resort and Spa is a non-smoking facility and does not allow smoking in our restaurant, lounges or guestrooms. Smoking is permitted only in designated Smoking Areas.

Thank you for your understanding and cooperation.

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

The complimentary drink service hours (from 4:00 pm to 7:00 pm) in the evening at Living Room are generally tranquil hours.  We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room.  Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Small ladies and gentlemen under 16 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.

●Notice of Closure of Lunch and Dinner for Visitors

Please be informed that lunch & dinner for visitors will be closed on 31 December due to a special event. A limited menu will be served for staying guests only.

We sincerely apologize in advance for any inconveniences
that may occur during this time, and we thank all of our guests for their understanding.