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The safety and wellbeing of our guests and colleagues is always a top priority.
We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities. Hyatt Regency Hakone Resort and Spa has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants and bars, wearing facemasks, temporary suspension of buffet service, etc.
As a part of measures in response to COVID-19 situation, from Monday, April 6 until further notice, the operating hours for the following hotel facilities will be changed as follows. Other facilities and services will continue with their normal business hours. We apologize for any inconvenience and we appreciate continued support and understanding.
＊From Monday, April 6, 2020 Spa and Onsen services reserved for only registered hotel guest until further notice.
＊one day trip "hot spring with one drink" package also will be suspended until further notice.
・From Saturday, April 11, Living Room Concert will be suspended until further notice.
Hyatt Regency Hakone Resort and Spa
TEL:0460-82-2000
As a part of measures in response to COVID-19 situation, from Wednesday, April 1 until further notice, the operating hours for the following hotel facilities will be changed as follows. Other facilities will continue with their normal business hours. We apologize for any inconvenience and we appreciate continued support and understanding.
Food Last Order 10:30 PM （Normal business hours）
Drinks Last Order 10:30 PM
Onsen 6:00 AM-12:00 Midnight （Normal business hours）
IZUMI Gallery 9:00 AM-8:00 PM (Normal business hours）
SPA treatment 9:00 AM-8:00 PM (Last treatment must be finished by 8:45 PM)
The safety and wellbeing of our guests and colleagues is always a top priority.
We continue to closely monitor the ongoing COVID-19 situation and follow guidance issued by the World Health Organization and local authorities. Hyatt Regency Hakone Resort and Spa has implemented proactive precautionary measures including increasing sanitization of public areas, restaurants and bars, wearing facemasks, temporary suspension of buffet service, etc.
Thank you for your cooperation and understanding.
Hyatt Regency Hakone Resort & Spa is pleased to introduce a new room category for guests with pets. The original dog-friendly Regency Executive Suite has been replaced with a "Premium Twin & Dog Friendly" room, and we have increased the number of rooms under this category to accommodate more guests wishing to travel with their dogs.
The Premium Twin & Dog Friendly room offers a wider space of 93 sq m compared to the usual Deluxe Twin & Dog Friendly Room (72 sq m). We have also adjusted the pricing so you can enjoy this special accommodation for less than the price of a conventional suite.
For more detailed infromation, please contact hotel front desk.
Due to the damage to the hot spring supply company caused by Typhoon No. 19, the hot spring water supply was stopped and the hotel's hot spring facility was used only as a large bath.
As of November 5, the supply of hot spring water has resumed, and public baths in the hotel are now available as “hot springs”.
We were very sorry for the inconvenience during the hot spring supply stoppage.
After that, it is expected that the supply will stop frequently due to restoration work at the source. Moreover, when hot water leaks, it is assumed that the hot spring will be stopped for repair, and this may take several days.
Thank you for your understanding and consideration.
Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon No. 19, the railway is not availabe to Gora station. Please use a car (private car) or use the Hakone Tozan train substitute bus.
Since Information will be updated from time to time, please check Hakone Tozan Train HP for the bus schedule.
For details on the schedule of the substitute bus please check below, or contact hotel.
Hotel :0460-82-2000
・Hakone Tozan Train Hakone Tozan Cable Car
https://www.hakone-tozan.co.jp/
・Hakone Tozan Bus
https://www.hakone-tozanbus.co.jp/english/
・Hakone Navi
https://www.hakonenavi.jp/transportation/
Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon No. 19, the railway is not availabe to Gora station. Please use a car (private car) or use the Hakone Tozan train substitute bus. (between Oct. 18 to Oct. 20)
For details on the schedule of the substitute bus (between Oct. 18 to Oct. 20), please check below, or contact hotel.
Hotel :0460-82-2000
・Hakone Tozan Train Hakone Tozan Cable Car
https://www.hakone-tozan.co.jp/
・Hakone Tozan Bus
https://www.hakone-tozanbus.co.jp/english/
・Hakone Navi
https://www.hakonenavi.jp/transportation/
Due to the suspension of the Hakone Tozan Railway due to the influence of Typhoon, No. 19, the railway is not available to Gora Station. Please use a car when you visit, or take the Togendai Line (T route) of the Hakone Tozan Bus from the east exit of Odawara Station or Hakone-yumoto Station, and get on to Miyagino Sales Office (Bus stop) for public transportation. Then, please take the facility tour bus, bound for Gora Station from the Mitagino Sales Office.
Please contact the hotel for more details.
TEL:0460-82-2000
Hotel access information
・Hakone Tozan Train Hakone Tozan Cable Car
https://www.hakone-tozan.co.jp/
・Hakone Navi
Under the influence of typhoon19, Supply from the hot spring supply company has stopped.
As a result, hot spring can’t be used normally. Although it can be used as a large bath, it does not contain hot spring ingredients. We appreciate your understanding.
Also, please check below for traffic information.
http://www.town.hakone.kanagawa.jp/
https://www.hakone-tozan.co.jp/
Thank you very much for your continuous support.
Restaurant Berce will be closed for buisness on 30 November, 2019. After “ Berce” closed, the place still keep remain as sophisticated space and will be private dining room. We will announce and post on Hotel HP after more details are decided.
This is a notice stating that Original Manju and Dorayaki sales will be temporarily stopped.
Due to manufacturer maintenance, sales of the hotel's original “Manju” and “Dorayaki” will be temporarily stopped from 1 October 2019 until spring of 2020.
・Last order will be on September 30, 2019,
・Last delivery will be on October 1, 2019
We apologize for any inconvenience that this may cause, and we appreciate your kind understanding.
Ｆor more details, please contact Izumi Gallery.
Izumi Gallery: TEL: 0460-82-8500 (9:00AM ～8:00PM)
Due to the active volcanic vent of Owakudani, parts of prefectural road 734 is closed. Also Hakone Ropeway has been temporary suspended.
※Substitute bus service is available.
Hyatt Regency Hakone resort and Spa is open and on normal operations
Have a glamorous moment with a favorite tea. Our afternoon tea menu has changed, as we now offer a British-style afternoon tea that features our pastry chef’s original sweets, including scones. Choose a favorite from our great selection of Ronnefeldt teas and enjoy a glamorous afternoon moment amid the rich nature of Hakone.
＜Living Room’s Afternoon Tea＞
Time: Noon – 3:30 PM
Venue: Living Room
Price: ￥5,424 per person (with a glass of champagne)
￥4,294 per person (without champagne)
※Consumer tax and a service charge are included in the above price.
Since room renovations have been completed, all guestrooms are non-smoking. Hyatt Regency Hakone Resort and Spa is a non-smoking facility and does not allow smoking in our restaurant, lounges or guestrooms. Smoking is permitted only in designated Smoking Areas.
Thank you for your understanding and cooperation.
Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.
If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.
Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.
■Restaurant Etiquette
Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service. We thank you for your understanding and cooperation in this matter.
■Lounge Etiquette
The complimentary drink service hours (from 4:00 pm to 7:00 pm) in the evening at Living Room are generally tranquil hours. We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room. Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you. We thank you for your understanding and cooperation in this matter.
■Onsen (Hot spring) Etiquette
Babies in nappies and infants are kindly requested not to get in the onsen tub. We thank you for your understanding and cooperation in this matter.
■Spa Treatment Etiquette
Small ladies and gentlemen under 16 years of age are kindly requested not to use spa treatments. We thank you for your understanding and cooperation in this matter.
