News + Events

Please be informed that the hotel will be temporarily closed as following schedule due to maintenance from noon on 19 January to 14:00 on 20 January, 2022. The business hours for each outlet on these days are as follows:

For more infromation, click ＞＞

We apologize for any inconvenience and we appreciate continued support and understanding. 

For inquiry:  TEL: 0460-82-2000

This is an original hot pad that uses "Yuzu oil" and "Kuromoji of Mt. Fuji" that enhance blood circulation, and local brown rice to intensively warm the waist, abdomen, neck and shoulders, wrists and ankles to relieve stress and the cold.

It works to relieve physical disorders and protect the skin.

After the treatment, prepare Kuromoji herbal tea and vegan cookies for a relaxing time.

Period: 11 December, 2021 ～25 December, 2021 　

Price:　90min. ￥24,200

■ Kuromoji herbal tea & vegan cookie.

We will prepare herbal tea using Kuromoji that grows naturally on Mt. Fuji and serve it with Chef Kazeto's original vegan cookie.

Under Pastry Chef Kazeto’s supervision, the vegan cookie is made from organic wheat with the original fragrance of wheat flour and ginger.

・All prices are inclusive of consumption tax and are subject to a 13% service charge.

・Non-staying visitors will be charged additional facility fee　(￥3,300 tax inclusive) and Onsen tax　(￥50) per person.

For more information aboout Spa IZUMI ＞＞

The safety and wellbeing of our guests and colleagues is always our top priority.

As a part of measures in response to COVID-19 situation, the operating services for following hotel facilities will be changed as follows until further notice. We apologize for any inconvenience and we appreciate continued support and understanding.　

<Restaurants & Lounge＞ *11/22/2021 updated

Restaurants & Lounge Business Hours will be back to normal hours.

■ Restaurants & Lounge Business Hours, click here

・All of restaurants and lounge have acquired Kanagawa Prefecture  "M･A･S･K restaurant”  certification. We would like to ask our customers to cooperate by always wearing a mask during meals and conversations. 

<Spa IZUMI＞　*11/01/2021 updated

■ Spa IZUMI Business Hours, click here

・From November 1, 2021 until further notice, only 30・60・90・120-minute course will be available. (*Menus exceed longer than 120 minutes are not available.)

※Due to various circumstances, future business hours and service contents may change without notice depending on the situation. We apologize for any inconvenience and we appreciate continued support and understanding.　

🍓 "Strawberry x Chocolate "Afternoon tea

Period: Wednesday, December 1, 2021 ～Monday, January 31, 2022

This Autumn's afternoon tea theme is, "Strawberry x  Chocolate". 

We offer a variety of sweets such as parfaits,eclairs, and operas to fully enjoy strawberries.  Chocolate is interwoven everywhere and you can enjoy an exciting  gorgeous atmosphere.

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Afternoon tea with sweets made by pastry chefs using seasonal fruits and ingredients. 

Time: 12:00 PM – 3:30 PM

Price: ￥3,800 per person (without champagne)

           ￥4,800  per person (with a glass of champagne)

※All prices are inclusive of tax and are subject to a 13% service charge

※Advanced reservation is strongly recommended.

For more information, please check Living Room Website＞＞

●Afternoon tea will not be available 2022/1/19 and 1/20 due to Hotel temporarily closed for maintenance.

①     Check-in

After checking in, the dog staying in the "Dog Friendly Room" will be guided from the parking lot to the guest room after receiving dog grooming services from the dog-attendant staff (brushing, ear cleaning, nail cut, etc.) if you desire. You are welcome to stay in the dog-only area with direct access to your dog. Information will be provided on a different route from the general guest room floor.

② Exclusive amenities and shower room

We offer a full range of dog-specific amenities, such as pure vegetable shampoo, brushing spray, wet wipes and toilet sheets. There is also a shower room for dogs in the room, so you can enjoy a clean and comfortable stay.

③Where you can relax with your dog

The spacious "Dog Friendly Room" of 72 sqm or more has a non-slip floor, a sofa made of vinyl leather and a spacious cage room by the window, so you can spend time with your dog without worrying about scratches and dirt.

④ Answering machine

A camera is installed in the cage room, and you can watch your dog via a dedicated smartphone when you go out for a meal or a round of golf.

⑤ Other hospitality

We offer a full range of high-quality dog ​​room service (for a fee) devised by a dog attentant.

In addition, if you go out during your stay, you can use the dog -sitting service (10: 00 AM-7: 00 PM) free of charge.

Before using the dog-friendly room, please be sure to read the "Accommodation and Stay Agreement" and agree to the stated conditions and precautions. If you have any questions, please contact the hotel directly.

For inquiries, please contact Hotel Front Desk

TEL:0460-82-2000

Hyatt Regency Hakone Resort & Spa is pleased to introduce a new room category for guests with pets. The original dog-friendly Regency Executive Suite has been replaced with a "Premium Twin & Dog Friendly" room, and we have increased the number of rooms under this category to accommodate more guests wishing to travel with their dogs.

The Premium Twin & Dog Friendly room offers a wider space of 93 sq m compared to the usual Deluxe Twin & Dog Friendly Room (72 sq m). We have also adjusted the pricing so you can enjoy this special accommodation for less than the price of a conventional suite.  

For more detailed infromation, please contact  hotel front desk.

Since room renovations have been completed, all guestrooms are non-smoking. Hyatt Regency Hakone Resort and Spa is a non-smoking facility and does not allow smoking in our restaurant, lounges or guestrooms. Smoking is permitted only in designated Smoking Areas.

Thank you for your understanding and cooperation.

Hyatt Regency Hakone Resort and Spa welcomes guests of all ages, including infants and small children. However, for the comfort of all who stay with us, we would like to remind those families visiting with children to be mindful of their little ones’ behavior in the hotel’s public spaces.

If you are with a child who cannot sit quietly at mealtimes, we ask that you consider room service instead. In addition, our complimentary offering of drinks in the Living Room each evening is a quiet, relaxing time. For those who find it difficult to attend with a small child, we would be pleased to deliver drinks to your room.

Family travel is an excellent opportunity to share many learning experiences with young children, including proper etiquette in public spaces. Please let us know if there is any way in which we may be of assistance in making your family’s stay more enjoyable. Thank you for your understanding and cooperation.

■Restaurant Etiquette

Although we do not have an age limit, when you are with a child who cannot sit down calmly during mealtimes, it would be appreciated if you would consider using Room Service.  We thank you for your understanding and cooperation in this matter.

■Lounge Etiquette

The complimentary drink service hours (from 4:30 pm to 7:30 pm) in the evening at Living Room are generally tranquil hours.  We are pleased to serve drinks in your room when you travel with a small child or it is difficult to come down to Living Room.  Please note that our Living Room is not available for children of infant-preschool after 9:00pm as our living room converts to bar lounge from 8:00pm at night. Please don't hesitate to ask if there's anything we can do for you.  We thank you for your understanding and cooperation in this matter.

■Onsen (Hot spring) Etiquette

Babies in nappies and infants are kindly requested not to get in the onsen tub.  We thank you for your understanding and cooperation in this matter.

■Spa Treatment Etiquette

Under 17 years of age are kindly requested not to use spa treatments.  We thank you for your understanding and cooperation in this matter.