Hotel Policies

Caring for Your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

日本語のご案内はこちら

They include:

In-Room

Hyatt House Kanazawa In-Room Policy

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Frequent cleaning of air filters
  • Alcohol wipes provided in your amenities
  • Increased housekeeping guidelines for disinfecting and cleaning
  • Complimentary hand sanitizers by calling Guest Services

Dining

Hyatt House Kanazawa Restaurant and Bar Policy

Dining

  • Implementation of a comprehensive food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for your use 
  • Placement of cutlery inside napkins

Check-In

Hyatt House Kanazawa Front Desk Policy

Check-In

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Acrylic dividers at front desk
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Constant temperature checks for guests and colleagues
  • Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

We also ask that all guests visiting from abroad self-quarantine for 14 days before checking in to the hotel. For more details on guidelines and measures, please visit the official website of the Ministry of Health, Labor, and Welfare.

Protecting Our Environment

Hyatt House Kanazawa Protecting Our Environment
We are committed to minimizing our impact on the environment. We provide reusable tin can water bottles in our guest rooms and lower water pressure in the showers to conserve water.

The Reduction of Plastic

Hyatt House Kanazawa Protecting Our Environment

The Reduction of Plastic

  • Hyatt House Kanazawa is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.