Hotel Policies

Name: Hyatt House Kanazawa
Address: 1-5-2 Hirooka Ishikawa-ken, Kanazawa, 920-0031, JP
Telephone: +81 076 256 1235

Caring for Your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

They include:

In-Room

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant
• Frequent cleaning of air filters
• Alcohol wipes provided in your amenities
• Increased housekeeping guidelines for disinfecting and cleaning
• Complimentary hand sanitizers by calling Guest Services

Dining

Dining

• Implementation of a comprehensive food safety management system
• Sanitization of tables, chairs, condiment holders and menus before seating guests
• Use of mask and gloves by all associates when preparing meals and plating dishes
• Alcohol wipes for your use
• Placement of cutlery inside napkins

Check-In

Check-In

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Acrylic dividers at front desk
• Sanitization of pens after every guest use
• Mandatory masks for our front desk associates
• Constant temperature checks for guests and colleagues
• Hand sanitizing gels for guests’ use

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

We also ask that all guests visiting from abroad self-quarantine for 14 days before checking in to the hotel. For more details on guidelines and measures, please visit the official website of the Ministry of Health, Labor, and Welfare.