Hotel Check-in & Checkout Information

Due to the Nationwide Travel Discount and Kanazawa Gokannigochiso Travel campaign procedures (including confirmation of documents and certificates, and issuance of coupons), check-in and checkout may take more time than expected and be more crowded than usual.

Check-In Information 

We kindly ask for your cooperation to help us shorten wait times during busy periods and as a measure to help prevent the spread of infection.
Hyatt House Kanazawa Lobby Lounge

Check-in Time Information

  • Check-in begins at 3 p.m.
  • Check-in is expected to be crowded during the time when the bullet train arrives and from 3 - 5 p.m. During the holiday season, Saturdays and the day before public holidays also tend to be very crowded. We will do our best to provide you with a smooth check-in process and appreciate your understanding.
  • For sightseeing in the city before your check-in time, please consider using the lockers for rent in Kanazawa Station. See more details
Hyatt House Kanazawa Lobby Lounge

Japan Nationwide Travel Discount

Please prepare the necessary documents for all guests staying at the hotel prior to beginning your check-in.

  • Identity verification documents
  • Proof of 3 vaccinations or negative proof

* Presentation cannot be made by sending at a later date; if confirmation cannot be obtained at the time of arrival, the campaign discount will not be applied.

* Once the subsidy reserves run out, the discount may be suspended.

* For details of the subsidy amount, please check the Ishikawa Travel Discount page and Kanazawa Gokannigochiso Travel campaign page.
 

Hyatt House Kanazawa Lobby Lounge

Luggage Drop-Off

  • Outside of check-in and checkout hours, we offer luggage storage at the hotel.
  • It may be crowded from 11 a.m. – 4 p.m. and may take some time to complete the luggage drop-off. If you are in a hurry, please consider using the lockers for rent at Kanazawa Station.
Hyatt House Kanazawa Lobby Lounge

Tourist Information

If you arrive before check-in time, why not leave your luggage and go for a walk to discover Kanazawa? There are also lockers in Kanazawa Station that are convenient for temporarily storing your luggage. See more details

 

Checkout Information 

Thank you for your cooperation in helping us ensure a smooth checkout.
Hyatt House Kanazawa Lobby Lounge

Checkout time information

  • Checkout is expected to be crowded from 11:30 a.m. – noon 
  • If you registered the credit card to be used for payment during your check-in process and completed the Express Checkout steps, you can check out simply by returning your room key.
Hyatt House Kanazawa Lobby Lounge

Luggage Drop-Off

Outside of check-in and checkout hours, we offer luggage storage at the hotel.

It may be crowded from 11 a.m. – 4 p.m. and may take some time to complete the luggage drop-off. If you are in a hurry, please consider using the lockers for rent at Kanazawa Station. See more details.