Hotel Policies

Caring for Your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

They include:

In-Room

Hyatt Centric Kanazawa Room

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant
• Frequent cleaning of air filters
• Alcohol wipes provided in your amenities
• Increased housekeeping guidelines for disinfecting and cleaning
• Complimentary hand sanitizers by calling Guest Services

Dining Outlets

Hyatt Centric Kanazawa Dining and Bar

Dining Outlets

• Implementation of a comprehensive food safety management system
• Sanitization of tables, chairs, condiment holders and menus before seating guests
• Placement of cutlery inside napkins
• Use of mask and gloves by all associates when preparing meals and plating dishes
• Alcohol wipes for guests’ use

Check-In

Hyatt Centric Kanazawa Lobby

Check-In

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Mandatory masks for our front desk associates
• Constant temperature checks for guests and colleagues
• Hand sanitizing gels for guests’ use

Additional Measures

Hyatt Centric Kanazawa Gym

Additional Measures

• Safe distancing between exercise machines in Gym
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
We also ask that all guests visiting from abroad self-quarantine for 14 days before checking in to the hotel. For more details on guidelines and measures, please visit the official website of the Ministry of Health, Labor, and Welfare.