Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

Hyatt Centric Ginza Bedside Table and Book

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities
• Complimentary hand sanitizers by calling Guest Services

Dining

NAMIKI667 Dinner and Wine

Dining

• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
• Hand washing and gargling every 30 minutes by all associates
• Use of masks by all associates (and additional gloves for culinary staff) when preparing meals and plating dishes
• Constant temperature checks for associates (All associates with any symptoms and body temperatures above 37.5 °C sent home)
• Change in air flow every 30 minutes, sanitization of tables, chairs, condiment holders and menus before seating guests
• Sanitization of cooking instruments, dishes, and cutlery
• Alcohol wipes for guests’ use
• Placement of cutlery inside napkins
 

Check-in

Hyatt Centric Ginza Reception Desk

Check-in

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Mandatory masks for our front desk associates
• Constant temperature and wellbeing checks for associates (All associates with any symptoms and body temperatures above 37.5 °C sent home)
• Hand sanitizing gels for guests’ use
 
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.