Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

・Hand sanitizer available for guest
・Frequent sanitization of public area and equipment
・Mandatory masks, constant temperature and wellbeing checks for all guests and associates in our hotel

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Face masks – required in hotel indoor public areas and when moving around in outdoor areas.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

In-Room

Hyatt Centric Ginza Bedside Table and Book

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities
• Complimentary hand sanitizers by calling Guest Services

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

Dining

NAMIKI667 Dinner and Wine

Dining

• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
• Hand washing and gargling every 30 minutes by all associates
• Use of masks by all associates (and additional gloves for culinary staff) when preparing meals and plating dishes
• Constant temperature checks for associates (All associates with any symptoms and body temperatures above 37.3 °C sent home)
• Change in air flow every 30 minutes, sanitization of tables, chairs, condiment holders and menus before seating guests
• Sanitization of cooking instruments, dishes, and cutlery
• Alcohol wipes for guests’ use
• Placement of cutlery inside napkins

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

Check-in

Hyatt Centric Ginza Reception Desk

Check-in

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Hand sanitizing gels for guests’ use
• Mandatory masks, constant temperature and wellbeing checks for all guests and associates in our hotel 

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately.
*Face masks – required in hotel indoor public areas and when moving around in outdoor areas.
*For those who are not following hotel-wide policy might be asked to vacant the property.
We thank you for your understanding.
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.