Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

・Hand sanitizer available for guest
・Frequent sanitization of public area and equipment
・Mandatory masks, constant temperature and wellbeing checks for all guests and associates in our hotel

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Face masks – required in hotel indoor public areas and when moving around in outdoor areas.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

In-Room

Hyatt Centric Ginza Bedside Table and Book

In-Room

• Sanitization of high-touch areas using a high-grade disinfectant
• Increased frequency of cleaning air filters
• Alcohol wipes provided in your amenities
• Complimentary hand sanitizers by calling Guest Services

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

Dining

NAMIKI667 Dinner and Wine

Dining

• Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
• Hand washing and gargling every 30 minutes by all associates
• Use of masks by all associates (and additional gloves for culinary staff) when preparing meals and plating dishes
• Constant temperature checks for associates (All associates with any symptoms and body temperatures above 37.3 °C sent home)
• Change in air flow every 30 minutes, sanitization of tables, chairs, condiment holders and menus before seating guests
• Sanitization of cooking instruments, dishes, and cutlery
• Alcohol wipes for guests’ use
• Placement of cutlery inside napkins

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately. Guests may be refused accommodation and entry depending on health conditions, regardless of any reservations.
*Guests that do not comply with this hotel-wide policy may be asked to vacate the property.
Thank you for your understanding.

Check-in

Hyatt Centric Ginza Reception Desk

Check-in

• Disinfection of key cards
• Sanitization of counter and table surfaces
• Sanitization of pens after every guest use
• Hand sanitizing gels for guests’ use
• Mandatory masks, constant temperature and wellbeing checks for all guests and associates in our hotel 

*Anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to contact a doctor immediately.
*Face masks – required in hotel indoor public areas and when moving around in outdoor areas.
*For those who are not following hotel-wide policy might be asked to vacant the property.
We thank you for your understanding.

These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

We also ask that all guests visiting from abroad self-quarantine for 14 days before checking in to the hotel. For more details on guidelines and measures, please visit the official website of the Ministry of Health, Labor, and Welfare.