Hotel Policies

Caring for Your Wellbeing

At Grand Hyatt Tokyo, the safety and wellbeing of our guests and colleagues is always a top priority. Following Hyatt’s new Global Care & Cleanliness Commitment, we will continue to maintain our extensive hygiene and sanitation measures, including installation of hand disinfectant dispensers in key locations around the hotel, and cleaning our public spaces, restaurants and bars regularly with the recommended disinfectants. Our associates are wearing face masks, and gloves are being worn in certain areas. We kindly ask all guests to disinfect their hands and practice social distancing in our facilities. In addition, mask usage is required in public areas, including the outdoor areas of the hotel.



· Increased frequency of cleaning air filters

· Complimentary hand sanitizers by calling the front desk


Dining Outlets

Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system

· To maintain social distancing in our restaurants, we have reduced seating

· Sanitization of high-touch areas using a high-grade disinfectant

· Associates are wearing masks, conducting temperature checks before work, and gloves are being worn by all culinary associates when preparing and plating dishes

· Buffets are being offered with precautionary measures in place



· Sanitization of key cards and pens after each use

· All front desk associates are wearing masks

· Complimentary masks and hand sanitizers are available upon request


Spa and Fitness

· Sanitization of all fitness equipment and mats after every use

· Individual alcohol wipes are provided at the fitness center

· Installation of acrylic sneeze guards at the reception counter, between the massage chairs and fitness machines

· Reduced capacity in the facility and fitness machines are spaced out to maintain a social distance

· Mandatory masks for all associates

· Disinfection of all high-touch areas

· Mandatory masks for spa therapists

· Sanitization of equipment under UV light after each treatment

· Enhanced cleaning and sanitization of treatment rooms after each guest

· Deep cleaning and sanitization of the facilities after closing

· Frequent disinfection of equipment and facilities

· Installation of acrylic sneeze guards between the massage chairs and fitness machines.


These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing

Implementation of the Plastic Resources Law

Grand Hyatt Tokyo is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.