News + Events

At Grand Hyatt Tokyo, the safety and wellbeing of our guests and colleagues is always a top priority. Following Hyatt’s new Global Care & Cleanliness Commitment, we will continue to maintain our extensive hygiene and sanitation measures, including installation of hand disinfectant dispensers in key locations around the hotel, and cleaning our public spaces, restaurants and bars regularly with the recommended disinfectants. Our associates are wearing face masks, and gloves are being worn in certain areas. We kindly ask all guests to conduct a temperature check upon entry into the property, disinfect their hands and practice social distancing in our facilities. In addition, mask usage is required by all guests, including those who are fully vaccinated, in public areas as well as outdoor areas of the hotel.

In addition, please see the PDF below for our most updated operational changes.

[PDF] Grand Hyatt Tokyo Operational Changes

Thank you again for your continued support and understanding.

* Grand Hyatt Tokyo Precautionary Measures

* The hotel has acquired the GBAC STAR ™ Facility Accreditation which certifies its implementation of the most stringent protocols for cleaning, disinfection and infectious disease prevention throughout the property. Please click here for more details.

The Business Traveller Asia-Pacific Awards is now in its 30th year and continues to celebrate the best in the travel and hospitality industry as voted by some of the region’s most qualified judges: the Business Traveller Asia-Pacific readers. These 30,000-plus individuals are frequent travellers and their views provide valuable industry feedback. Although there wasn’t much travelling this year, the readers still voted for their favorite airlines, hotels and airports that brought them comfort in 2021.

Grand Hyatt Tokyo is thrilled to announce that for the 2nd year in a row, we have been selected as the “Best Business Hotel in Tokyo” and the Grand Hyatt brand was selected as the “Best Business Hotel Brand in the World” by Business Traveller magazine’s prestigious “Business Traveller Asia-Pacific Awards 2021.”

As mandated by law, there will be an electricity inspection during the below dates and times. Kindly note that the hotel’s electric supply in the public areas as well as the guestrooms may be intermittent, and there will be a change in operating hours of the restaurants and spa. Please rest assured that we will take every measure to make your stay as comfortable as possible. Thank you very much for your understanding.

■ Guestrooms

11:30 p.m. January 10 - 6:00 a.m. January 11, 2022

The hotel's electric supply in the public areas, including the air conditioning and hot water supply in all guestrooms may be intermittent.

11:30 p.m. January 16 - 6:40 a.m. January 17, 2022

During the course of this maintenance, there will be intermittent disturbance of internet connection. Please also note that some international TV channels will not be available.

 

■ Nagomi Spa and Fitness

January 17, 2022

Swimming pool / Whirlpool: Closed all day

January 18, 2022

Swimming pool / Whirlpool: Reopens at 5:00 p.m.

 

■ Restaurants and Bars

January 10 and 16, 2022

Last orders for The Oak Door Bar will be at 9:30 p.m.

In-Room Dining will be available with a limited menu throughout the night.

The hotel has acquired the GBAC STAR ™ Facility Accreditation which certifies its implementation of the most stringent protocols for cleaning, disinfection and infectious disease prevention throughout the property. Please click here for more details.

The restaurants at Grand Hyatt Tokyo are offering a selection of dining plans and exclusive courses at up to 40% off. For a limited time, receive a welcome drink of your choice, or save on select lunch and dinner courses by booking your reservation online.

Click here for details

Grand Hyatt Tokyo features 10 sophisticated restaurants and bars focused on interior decor, quality of food and excellent customer service. Guests are invited to enjoy an exceptional journey of dining at the hotel's restaurants. Authentic and dynamic dishes are created with fresh ingredients by the chefs. Find out more about the restaurants and their promotions here. 

Click here for details

We are pleased to announce that Grand Hyatt Tokyo has received an ISO 22000:2018 certification for its food safety management system – a first for a hotel in Japan.

As a leading Hotel in Tokyo, we will continue with its efforts to provide quality service with an outstanding food safety management system.

Kindly note that smoking is prohibited in all areas of Grand Hyatt Tokyo (including guestrooms, bars, terraces and private dining rooms of all restaurants) excluding Maduro and designated smoking areas. Thank you very much for your cooperation and understanding.

• Grand Hyatt Tokyo will use reasonable efforts to accommodate guest’s food allergies as much as possible in order to provide safe and pleasant dining experiences.

• We obtain information regarding food allergens from manufacturers and make efforts to eliminate allergen as much as possible. However, please note that we are required to list at least 7 foods and only recommended to list up to 20 foods that people are prone to having an allergic reaction to so it may be difficult to obtain information about all allergens.

• Please be aware that we do not have separate kitchens to prepare and handle allergen-free items. We cannot guarantee that allergens may not have been introduced inadvertently during preparation. For example, it is possible for wheat flour to be in the air and mixed with other food as food allergens.

• Due to the conditions described above, the items we serve may not be completely adjusted to be allergen-free. If there is a guest with severe allergic reactions, we will not be able to serve the guest.

• Upon taking an order, we ask all guests to understand that it is ultimately up to the guest to use his or her individual discretion to make an informed decision regarding whether to order any particular items.