Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

Click here to watch our movie regarding enhanced hygiene measures.

In-Room

Mother and Daughter Reading

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk
  • Items you've ordered are placed in a hanging bag and left on your doorknob

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes and mask keepers for guests’ use
  • Reduced numbers of seats in the restaurant to maintain social distancing

Check-in

Leisure Travelers

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks and gloves for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.