Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind.

In-Room

Grand Queen Room

In-Room

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask by all associates when preparing meals and plating dishes
  • Alcohol wipes and mask keepers for guests’ use
  • Reduced numbers of seats in the restaurant to maintain social distancing 

Dining Outlets

Leisure Travelers Family Dining Mom and Children

Dining Outlets

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask by all associates when preparing meals
  • Alcohol wipes and mask keepers for guests’ use
  • Reduced numbers of seats in the restaurant to maintain social distancing

Front Desk

Leisure Travelers

Front Desk

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Disinfectant on the counter
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.