Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to infectious diseases, we have acquired GBAC STARTM accreditation and introduced enhanced measures for guests’ safety and peace of mind.

Hygiene Measures

The safety and wellbeing of our guests is our top priority. In response to infectious diseases, we have acquired GBAC STARTM accreditation and introduced enhanced measures for guests’ safety and peace of mind.

In-Room

Grand Queen Room

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk
  • Items to borrow will be delivered in a bag and place it on your doorknob

Dining Outlets

Sanitizing Products at Table Setup

Dining Outlets

  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Use of mask by all associates when preparing meals

Front Desk

Front Desk Hand Sanitizer

Front Desk

  • Sanitization of counter and table surfaces
  • Mandatory masks for our front desk associates
  • Disinfectant on the counter
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
 
 

Actions for SDGs

For Marine Conservation

Sustainable Seafood Dinner

For Marine Conservation

Grand Hyatt Fukuoka values the importance of marine conservation and implements sustainable initiatives to preserve natural resources for the future. In line with these initiatives, we have received the MSC (Marine Stewardship Council) and ASC (Aquaculture Stewardship Council) CoC (Chain of Custody) certifications (*1) and have started offering sustainable seafood (*2).

*1  MSC (Marine Stewardship Council) and ASC (Aquaculture Stewardship Council) CoC (Chain of Custody) certifications:

This certification is designed to ensure that certified seafood will not be mixed with non-certified seafood in the process of certification, processing and distribution.

MSC (Marine Stewardship Council) certification:

Globally recognized, science-based standards for sustainable fishing and the seafood supply chain set by the Marine Stewardship Council.

ASC(Aquaculture Stewardship Council)certification:

A certification provided by the Aquaculture Stewardship Council toward environmentally and socially responsible farming.

*2  Sustainable seafood:

Seafood sourced from MSC (Marine Stewardship Council) certified fisheries and ASC (Aquaculture Stewardship Council) certified farming.

For Responsible Consumption and Production

Stojo collaboration tumbler

For Responsible Consumption and Production

  • Grand Hyatt Fukuoka is supporting the reduction of plastic footprint and are preparing to reduce the usage of specific plastic items.
  • We use paper straws and wooden muddlers at our restaurant, bars and banquets. Also, wooden cutleries are available at the shop corner of the restaurant.
  • We use “HAVARY'S” paper-packed natural water at banquets.
  • To reduce usage of single-use disposable cups, we have released the original Grand Hyatt Fukuoka tumbler in collaboration with Stojo, a New York-based sustainable brand producing planet-friendly items.

 

Food Safety

Food Safety Management System

Breakfast buffet

Food Safety Management System

We are certified ISO 22000:2018 for our food safety management system.

For Guests with Children

We offer the following amenities and services to make your stay comfortable with children.

Stay and Amenities

Family on the sofa

Stay and Amenities

Children aged 12 and under can share beds with adults free of charge.

When staying on an accommodation package that includes breakfast, children aged 12 and under will enjoy complimentary breakfast buffet at The Market F on the lobby floor. For walk-in guests, breakfast buffet is at JPY 2,100 for children aged 6-12 and free for children under 6. *Price includes 10% service charge and tax.

The following items are available for free (in limited quantity)

  • Children’s slippers
  • Children’s toothbrush
  • Baby shampoo (please inquire if needed)

The following items may be borrowed. Since the items are available in limited quantity, please inquire with us upon reservation.

  • Stroller (advance reservation is required)
  • Baby crib (advance reservation is required)
  • Baby bathtub
  • Stepstool
  • Toilet seat trainer
  • Potty chair
  • Diaper trash can
  • Baby chair
  • Bedside guard
  • Children’s pajamas (120 in Japanese size)
  • Children’s bathrobe (advance reservation is required)

At the restaurant

Kids Afternoon Tea

At the restaurant

  • High chair for toddlers, plates and cutleries (please inquire upon reservation)
  • Children’s breakfast, lunch, afternoon tea and dinner menus
  • For food allergy concerns, please inquire in advance upon reservation.
  • Bringing baby food is allowed.