Hotel Policies


The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. Please note that face masks are required in all public areas of the hotel, both indoor and outdoor.

In addition, we request all guests arriving from overseas to complete the government-mandated 14-day quarantine prior to visiting our hotel.
For detailed guidelines, please check the Japan Government’s Official Website.

New measures include:


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers are available by calling housekeeping
  • QR code for room service menu and hotel information

Dining Outlets

  • Assurance of food safety through our HACCP certification, a globally recognized and independently audited food safety management system
  • Maintenance of safe distancing by limiting the number of tables
  • Sanitization of tables, condiment holders and menus before seating guests (QR code on the menu)
  • Use of mask by all associates and gloves by all kitchen associates
  • Alcohol wipes for guests’ use
  • Cutleries are covered with napkins


  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use


  • Mandatory body temperature checks for all guests and associates upon entering the hotel
  • Maintenance of safe distancing by limiting number of guests in the elevator
  • Strengthened hygiene measures including regular disinfection, cleaning and installation of hand sanitizer in various locations around the building
  • Use of mask and hand sanitizer by all associates
  • Increased ventilation cycling outside air through all hotel facilities and guestrooms
Please refer to each outlet page to learn more about the precautionary measures we are taking at AO Spa & Club, for banquets and for weddings (Japanese only).
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.
Food Allergies & Dietary Needs Policy for Guests
  • Andaz Tokyo will use reasonable efforts to accommodate guest’s food allergies as much as possible in order to provide safe and pleasant dining experiences.
  • We obtain information regarding food allergens from manufacturers and make efforts to eliminate allergen as much as possible. However, please note that we are required to list at least 7 foods and only recommended to list up to 20 foods that people are prone to having an allergic reaction to so it may be difficult to obtain information about all allergens.
  • Please be aware that we do not have separate kitchens to prepare and handle allergen-free items. We cannot guarantee that allergens may not have been introduced inadvertently during preparation. For example, it is possible for wheat flour to be in the air and mixed with other food as food allergens.
  • Due to the conditions described above, the items we serve may not be completely adjusted to be allergen-free. If there is a guest with severe allergic reactions, we will not be able to serve the guest.