Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests’ safety and peace of mind. They include:

In-Room

In-Room Hotel Policies, Grand Hyatt Jakarta (COVID-19 Notice)

In-Room

  • Sanitization of high-touch areas using a high-grade disinfectant
  • Sanitization of guest room
  • Complimentary hand sanitizers by calling Guest Services on extension 0
  • Alcohol wipes provided in your amenities

Dining Outlets

Dining Outlets Hotel Policies, Grand Hyatt Jakarta (COVID-19 Notice)

Dining Outlets

  • Assurance of food safety through our ISO 22000:2005 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs and condiment holders before seating guests
  • Menu with QR Code
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use
  • Envelope for guest to keep their mask while dining
  • Dedicated associate for cleaning and disinfecting surfaces 

Check-in

Check-in Hotel Policies, Grand Hyatt Jakarta (COVID-19 Notice)

Check-in

  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing