Hotel Policies

Regular check-in and check-out time is set as 3 PM and 12 PM respectively, and guests must be 21 years or older with photo identification to check-in and check-out at Grand Hyatt Bali.

Caring for your Wellbeing

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for hotel guests’ safety, cleanliness and peace of mind. They include:


Cleaning Hotel Rooms Grand Hyatt Bali - Hotel Cleanliness and Safety


  • Sanitization of high-touch areas using a high-grade disinfectant
  • Increased frequency of cleaning air filters
  • Alcohol wipes provided in your amenities
  • Complimentary hand sanitizers by calling the front desk 

Dining Outlets

Disinfecting Hotel Room & Restaurants Grand Hyatt Bali

Dining Outlets

  • Assurance of food safety through our ISO 22000:2018 certification, a comprehensive and independently audited food safety management system
  • Sanitization of tables, chairs, condiment holders and menus before seating guests
  • Placement of cutlery inside napkins
  • Use of mask and gloves by all associates when preparing meals and plating dishes
  • Alcohol wipes for guests’ use


Sanitize Hotel Room & Check-in Procedure at Grand Hyatt Bali


  • Disinfection of key cards
  • Sanitization of counter and table surfaces
  • Sanitization of pens after every guest use
  • Mandatory masks for our front desk associates
  • Hand sanitizing gels for guests’ use
These precautionary measures are in line with Hyatt’s commitment to Caring for Your Wellbeing.

Pet Policy 

Grand Hyatt Bali does not allow pets with the exception of service animals. For questions about our pet policy, please contact our team at +62 361 77 1234.

Smoking Policy

Rooms are all Smoke Free and charges will apply for smoking in room.
For more information about our hotel policies, please contact our team at +62 361 77 1234