Hotel Policies

Housekeeping Policy

The safety, wellness, and well-being of our guests and colleagues is our top priority. In an effort to respect our guest’s privacy and ensure their comfort, we have adjusted standard daily guestrooms housekeeping services to provide service every fourth day during your stay.

Daily housekeeping service can be requested at the hotel during check-in or by calling the Host Stand 24 hours in advance for service the next day.

In an effort to ensure your safety and well-being, periodic safety and wellbeing checks will still occur at Hyatt Place Indianapolis Airport.

Credit Card Policy

A valid major credit card and government-issued photo ID are required at the time of check-in.  The name on the credit card and photo ID must match the name on the reservation.  NO EXCEPTIONS.

Guest Room Policy

Quiet hours are from 9pm-8am. Disruption may result in eviction of all non-registered guests from the room and eviction of registered guests if noise persists.

Pet Policy

Your furry friends are always welcome at Hyatt Place Indianapolis Airport.

Weight Limits

We allow dogs weighing 40 pounds or less, and a maximum of two dogs weighing a combined 70 pounds or less per room during your stay.



For guests staying up to six nights, there is a $75 non-refundable pet fee.

For stays from seven to 30 nights, there is a $75 non-refundable pet fee plus a $100 cleaning fee.

Fees do not include taxes.

To ensure maximum comfort for all of our guests, following the departure of a guest and their pet, there are certain steps we must take to ensure the suite is clean and free from possible allergens. We deep clean carpets, drapes, bedspreads, and other linens, and fumigate the suite. For this reason, we add the nonrefundable pet/cleaning fee to the account during check-in.


Guidelines for Dog Owners

All dogs must be housebroken. Dogs must be on leashes when in public areas. Pets are not allowed in the food service areas and pool. Your pet must be confined in a carrier if left unattended during the cleaning of your room or you can arrange to be present when your room is serviced.