Hotel Policies

Check-in/Check-Out timing

Check-in Time: 2:00 PM

Check-out Time: 12:00 PM

Unless specifically specified in the standard reservation confirmation voucher issued by the hotel Hyatt Regency Thrissur

Children aged 12 and under sleep free in existing room bedding. Rollaway, child rollaway, cribs, and meals (if any) may incur extra charges

For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy of the record will be made of the document at check-in. Foreigners are mandated to provide a valid VISA upon arrival before Check-in.

Late checkouts between 12 noon and before 6 pm will be charged 50% of one night’s room rate. After 6 pm, guests will be charged one night’s room rate.

 

Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).

The hotel does provide babysitting services subject to availability. The same needs to be informed to the reception 24 hours in advance. The charges for the same are INR 500/hour for a minimum of two hours.

Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2 PM will be charged 50% of the room rate.

The use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests 15 years of age and under must be accompanied by an adult guardian. The hotel is not liable to provide safety and security for any individual and it is considered that the user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.

The hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reason.

All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. The sale of tobacco and tobacco products to minors under 18 is not permitted. Smoking in the non-smoking room is not permitted.

As per the notification dated 30th May 2008 issued by the Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls, etc. is an offense and prohibited with effect from 2nd October 2008 by law.

Smoking in a Non-smoking area or in a Non-smoking room will attract a penalty of 2,500 INR per occurrence per person.

The hotel does not have interconnecting rooms; adjacent rooms are subject to availability and a request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.

All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the hotel is authorized to charge no-show retentions or charges per reservation in case of non-arrival of the guest. Reservation can be canceled without any charge 72 Hours in advance of the check-in date unless specified differently in the standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. The entire stay amount including taxes will be charged in case of late cancellation or No show.

At the time of Check-in, Hotel will collect Room and taxes with an approved Credit card provided at check-in or an alternative mode of payment provided for the entire stay reserved. In addition, to stay charges, the hotel will take a certain value of incidental charges to avoid any disruption or inconvenience during your stay.

The physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. The hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of a show or late cancellation.

Pets are not allowed as per the pet policy of the hotel. Please seek a pet policy from Hotel at the time of making the reservation.

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement/inclusions of the rate to the third person.

The hotel does allow outside food and beverages to be brought into the hotel. Outside food and beverage, consumption by resident guests are considered at their own risk and the hotel will not be liable for any damage/inconvenience. The same is allowed only for resident guests to be consumed in the guestroom.

Guests are advised to take a personal driver or request a cab/taxi and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide by or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the hotel.

The hotel does allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms till 10:00 PM. Guest meetings and entertainment are permitted in public areas or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Hotel is located in dense green landscaped land amidst the corporate financial district. The hotel has vast open area. Due to its natural landscape the hotel residents / guests / employees may face concerns with flora and fauna from time to time. Guest are requested to be aware of such aspects and take necessary precautions. In case of emergency, in the hotel please contact hotel staff, immediately.

Storing of articles combustible or hazardous in nature in the guest room is strictly prohibited. The usage of banned products or consumption of narcotic products/drugs is strictly prohibited. It is understood that guest room usage by guests is not for any activity not permitted under Indian Laws.

We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.

The hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at the hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Hyatt Regency Thrissur reserves the right of admission and entry of persons entering the hotel facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotel’s premises.

Guests are required to maintain social distancing. Utilize Hand sanitizer/wash hands from time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.

That if any dispute or differences of opinion arise between the client/guests in relation to or in connection with Hyatt Regency Thrissur they will undertake negotiation in good faith with a view to resolving the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/ or arising amicably.

In the event that the parties fail to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act 1996 with all modifications and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Thrissur.

If any dispute or difference shall at any time arise between the client/ guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Hyderabad only. Subject to and governed by the laws of India.

Please note that the hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel’s standard policies, please contact COKRT-FRONT.OFFICE@hyatt.com for Interaction with only an authorized representative from Hyatt Regency Thrissur. Please note that you have a right to access, rectify, and object for legitimate reasons to the processing of your data by the Global Privacy Policy for Guests. As used in this Statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised, or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.