Hotel Policies

Family Plan Policy

Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.

ID Requirement

For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.

Late Checkout Policy

Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.

Parking Policy

Daily valet parking is available free of charge except between 11 pm to 8 am. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).

Babysitting / Child Care Policy

The hotel does not provide babysitting services for children.

Easy Arrival Policy

Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2 PM will be charged at 50% of the room rate.

Facility Use Policy

Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 18 years of age and above. Guests below 10 years of age and under must be accompanied by an adult guardian. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.

Security Policy

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.

Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.

Smoking and Hukkah Policy

All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking room is not permitted.

As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls etc. is an offence and prohibited with effect from 2nd October, 2008 by law.

Smoking in Non-smoking area or in Non-smoking room will attract a penalty of 20,000 INR per occurrence per person.

Interconnecting Rooms

Hotel has 6 interconnecting rooms subject to availability and request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.

Cancelation / Deposit Policy

All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 72 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.

Payment Policy

At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Credit Card Policy

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.

Pet Policy

Pets are not allowed in the hotel.

Extra Bed / Extra Person Policy

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.

Visitor Policy

Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms between 10 pm to 8 am without registration. Guests meetings and entertainments are permitted in public area or restaurants only. Government approved photo ID proof / physical passport with valid visa needed for registration and extra occupancy charges are mandatory for registering additional guests.

Natural Landscaping Disclaimer

Hotel is located in dense green landscaped land amidst the corporate financial district. The hotel has vast open area. Due to its natural landscape the hotel residents / guests / employees may face concerns with flora and fauna from time to time. Guest are requested to be aware of such aspects and take necessary precautions. In case of emergency, in the hotel please contact hotel staff, immediately.

Guest Room Usage

Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. Use of speakers for loud music is prohibited in the room. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.

We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.

Usage of Camera and Photography / videography equipment

Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Guest Conduct

Hyatt Place Gurgaon reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behavior become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff). Management reserves the right to have the individual or individuals removed from the hotels premises.

Dispute Resolution and Jurisdiction

That if any dispute or differences of opinion arise between the client / guests in relation to or in connection with Hyatt Place Gurgaon, they will undertake negotiation in good faith with a view to resolve the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/ or arising amicably.

In the event that the parties failing to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act 1996 with all modification and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Haryana.

If any dispute or difference shall at any time arise between the client/ guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Gurgaon only. Subject to and governed by the laws of India.

Contact information Disclaimer

Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at If you have any questions or comments about the hotel standard policies, please contact for Interaction with only authorized representative from Hyatt Place Gurgaon.

Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this Statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.