Hotel Policies

Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs may incur extra charges.

For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.

Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.

Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).

The hotel does provide babysitting services. The same needs to be informed to the reception 24 hours in advance. The charges for the same are INR 500/hour for a minimum of two hours.

Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2PM will be charged at 50% of the room rate.

Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests 15 years of age and under must be accompanied by an adult guardian. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.

For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.

Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.

All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking room is not permitted.

As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls etc. is an offence and prohibited with effect from 2nd October, 2008 by law.

Smoking in Non-smoking area or in Non-smoking room will attract a penalty of 20,000 INR per occurrence per person.

Hotel does not have interconnecting rooms; adjacent rooms are subject to availability and request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.

All reservations are to be guaranteed with credit card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest.  In order to confirm your reservation hotel may pre-authorize amount equivalent to 1-night room rate and applicable taxes within 48 hours of scheduled arrival. The hotel is authorized to release a booking, if the pre-authorization decline for any reason.

Reservation can be cancelled without any charge 72 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or no show.

At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.

Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.

We are happy to welcome your traveling pet companions.

Please inform the hotel at the time of your reservation if any pet is travelling/ staying with you.

Room and Rate rules are as follows: Pets are allowed as per the pet policy of the hotel. Pets are allowed to stay with pet owners only in Hyatt Deluxe Balcony room and suite. An extra charge of INR 2500 + 18% tax will be applicable at the check-in per night for sanitization. Please seek pet policy from Hotel at the time of making the reservation.

One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.

Hotel does not allow outside food and beverages to be brought in the hotel, unless approved separately through written permission. Outside food and beverage, consumption by resident guests is considered on their risk and hotel will not be liable for any damage / inconvenience.

Guests are advised to take a personal driver or request for a cab/taxi, and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the hotel.

Hotel does not allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms. Guests meetings and entertainments are permitted in public area or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.

Hotel is located in dense green landscaped land amidst the corporate financial district. The hotel has vast open area. Due to its natural landscape the hotel residents / guests / employees may face concerns with flora and fauna from time to time. Guest are requested to be aware of such aspects and take necessary precautions. In case of emergency, in the hotel please contact hotel staff, immediately.

Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.

We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.

The guest agrees that he/she shall not engage in, or willfully or negligently allow to occur in the any illegal act such as for example Gambling etc but not limited to activities covered under Telangana Gaming act and other Acts and Rules in force.

Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.

Hyatt Hyderabad Gachibowli reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behaviour become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotels premises.

Guests are required to maintain social distance, Utilize Hand sanitizer/wash hands time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.

That if any dispute or differences of opinion arise between the client / guests in relation to or in connection with Hyatt Hyderabad Gacibowli, they will undertake negotiation in good faith with a view to resolve the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/ or arising amicably.

In the event that the parties failing to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act 1996 with all modification and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Hyderabad.

If any dispute or difference shall at any time arise between the client/ guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Hyderabad only. Subject to and governed by the laws of India.

Please note that hotel may need to contact you in relation to your request for reservation or any transaction at our hotel for the purpose of confirming your booking and for providing you with information that you may require regarding the

various services available from our hotel. This may include telephone calls or SMSs to the contact number that you have provided, in addition to e-mail correspondence. We trust that you would be comfortable with receiving such communications in the interest of receiving better service from us. Because we consider the privacy and confidentiality of your information to be important, we use your information in accordance with our Global Privacy Policy for Guests, available at privacy.hyatt.com. If you have any questions or comments about the hotel standard policies, please contact hyderabad.hyatthotels@hyatt.com for Interaction with only authorized representative from Hyatt Hyderabad Gachibowli. Please note that you have a right to access, to rectify and to object for legitimate reasons to the processing of your date in accordance with the Global Privacy Policy for Guests. As used in this Statement, the terms "we", "our", "Hyatt" and "Hyatt Hotels & Resorts" encompass hotels managed, franchised or leased by subsidiaries and affiliates of Hyatt Hotels Corporation.