Hotel Standard Policies
Check-in Time: 2:00 PM
Check-out Time: 12:00 PM
Unless specifically specified in standard reservation confirmation voucher issued by the the hotel Hyatt Centric MG Road Bangalore
Family Plan Policy
Children age 12 and under sleep free in existing room bedding. Rollaway, child rollaway and cribs and meals (if any) may incur extra charges.
For security purposes, valid Indian Government approved photo identification with address is required at check-in for all guests occupying the room. Acceptable forms include a driver’s license, passport, Aadhar card, and/or Voter ID. A copy for record will be made of the document at check-in. Foreigners are mandated to provide valid VISA upon arrival before Check-in.
Late Checkout Policy
Late checkouts between 12 noon and before 6pm will be charged 50% of one night’s room rate. After 6pm, guests will be charged one night’s room rate.
Daily valet parking is available free of charge for all overnight and visiting guests. Parking is at the owners' risk. Overnight parking is available only for in-house guests after stipulated security checks. The hotel is not liable in the case of theft of or damage to any parked vehicle(s).
Babysitting/Child Care Policy
The hotel does provide babysitting services subject to availability. The same needs to be informed to the reception 24 hours in advance. The charges for the same are INR 500/hour for a minimum of two hours.
Early Arrival Policy
Early arrivals before 9 AM will be charged one night’s room rate. Arrivals between 9 AM and 2PM will be charged at 50% of the room rate.
Facility Use Policy
Use of recreational facilities, such as the pool, gym, and spa, is governed by minimum age requirements. As a general guideline, these services can only be used or requested by guests 16 years of age and above. Guests 15 years of age and under must be accompanied by an adult guardian. Hotel is not liable to provide safety and security of any individual and it is considered that user is medically/physically fit and is trained before utilizing any hotel facility. Please contact the hotel directly for more information.
For security reasons, all rooms will be checked once every 24 hours for occupation and usage. Duplicate keys to the guest room will not be issued without the presence of the registered guest(s), and only after the presentation of valid photo identification.
Hotel does strict CCTV camera monitoring and CCTV access is prohibited for guest viewing for any reasons.
All public areas within the hotel are non-smoking. Smoking is permitted only in smoking rooms located on designated floors or in designated outdoor smoking areas. Sale of tobacco and tobacco products to minors under the age of 18 is not permitted. Smoking in non-smoking room is not permitted.
As per the notification dated 30th May 2008 issued by Ministry of Health and Family Welfare, smoking in public places including hotels, restaurants, refreshments, banquet halls etc. is an offence and prohibited with effect from 2nd October, 2008 by law.
Smoking in Non-smoking area or in Non-smoking room will attract a penalty of 2,500 INR per occurrence per person.
Hotel does not have interconnecting rooms; adjacent rooms are subject to availability and request should be placed at the time of reservation. Allocation of rooms adjacent to each other is subject to availability on the day of arrival.
Cancelation/ Deposit Policy
All reservations are to be guaranteed with Credit card or advance payment or through company deposit, the hotel is authorized to charge no show retentions or charges per reservation in case of non-arrival of guest. Reservation can be cancelled without any charge 72 Hours in advance of check-in date unless specified differently in standard reservation confirmation voucher issued by the hotel. Certain reservations are non-refundable and non-cancelable, in all such case Credit card is charged at the time of booking/reservation. Entire stay amount including taxes will be charged in case of late cancellation or No show.
At the time of Check in, Hotel will collect Room and taxes with approved Credit card provided at check in or alternative mode of payment provided for the entire stay reserved. In addition to stay charges, the hotel will take certain value of incidental charges to avoid any disruption or inconvenience during your stay.
Credit Card Policy
Physical presence of the credit card holder is mandatory to utilize the credit card at any point of sale at the hotel. Hotel does not accept cheque payments. By providing the credit card details at the time of reservation, you authorize the hotel to charge the card in case of no show or late cancellation.
Pets are not allowed as per the pet policy of the hotel. Please seek pet policy from Hotel at the time of making the reservation.
Extra Bed / Extra Person Policy
One older child or adult is charged INR 1500+ taxes per person per night in an extra bed. The maximum number of extra beds/children's cots permitted in a room is 1. Extra Person does not include any supplement / inclusions of the rate to the third person.
Outside food and Beverage Policy
Hotel does allow outside food and beverages to be brought in the hotel. Outside food and beverage, consumption by resident guests is considered on their risk and hotel will not be liable for any damage / inconvenience. The same is allowed only for resident guests to be consumed in the guestroom.
Guests are advised to take a personal driver or request for a cab/taxi, and are strictly prohibited to drink and drive, as per Indian Law. Guests failing to abide or not announce at the time of drinks service will be held individually responsible for failing to cooperate and mislead the hotel.
Hotel does allow outside visitors, who are not registered with the hotel as occupants inside the guest room corridor or guest rooms till 10:00 PM. Guests meetings and entertainments are permitted in public area or restaurants only. Photo ID proof and extra occupancy charges are mandatory for registering additional guests.
Natural Landscaping disclaimer
Hotel is located in dense green landscaped land amidst the corporate financial district. The hotel has vast open area. Due to its natural landscape the hotel residents / guests / employees may face concerns with flora and fauna from time to time. Guest are requested to be aware of such aspects and take necessary precautions. In case of emergency, in the hotel please contact hotel staff, immediately.
Guest Room Usage
Storing of articles of combustible or hazardous in nature in the guest room is strictly prohibited. Usage of banned products or consumptions narcotic products / drugs is strictly prohibited. It is understood that guest room usage by guest is not for any activity not permitted under Indian Laws.
We do not allow Poker chips/cards (Gambling), Hookah, Firearms / Weapons & Flammable items inside the hotel.
Usage of Camera and Photography / videography equipment
Hotel does not allow professional cameras/ Drone(s) camera usage. Photography is prohibited unless written permission is granted. Photography, Commercial usage of photographs/videography within the hotel clicked at hotel is prohibited and is subject to written copyright approvals by the authorized representative of the hotel.
Hyatt Centric MG Road Bangalore reserves the right of admission and entry of persons entering the hotels facilities. In the unfortunate event that the client’s guests or their guest’s behaviour become unacceptable and causes embarrassment or discomfort to others (guests or hotel staff) management of the hotel reserves the right to have the individual or individuals removed from the hotels premises.
SARS COVID – 19 Protocol
Guests are required to maintain social distance, Utilize Hand sanitizer/wash hands time to time and wear masks all the time in addition to following all protocols as advised by authorities/Government.
Dispute Resolution and Jurisdiction
That if any dispute or differences of opinion arise between the client / guests in relation to or in connection with Hyatt Centric MG Road Bangalore, they will undertake negotiation in good faith with a view to resolve the matter. The parties here too shall endeavor to settle all disputes and differences relating to and/ or arising amicably.
In the event that the parties failing to resolve any dispute amicably, the same shall be referred to arbitration in accordance with the arbitration and re-conciliation act 1996 with all modification and re-enactment thereto as is prevalent in India. Each party shall be entitled to nominate an arbitrator and two arbitrators so nominated shall jointly nominate the third presiding arbitrator. The arbitrators shall give a reasoned award. The proper law for the purpose of arbitration shall be Indian laws. Based out of Bangalore.
If any dispute or difference shall at any time arise between the client/ guests relating to or arising out in relation to services and facilities offered by the hotel (whether during the stay/usage or upon or after its usage), and no amicable resolution or settlement is reached within a period of Thirty (30) days, such disputes and/or differences shall be subject to the exclusive jurisdiction of the courts of Hyderabad only. Subject to and governed by the laws of India.
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