Hotel Policies

The safety and wellbeing of our guests is our top priority. In response to COVID-19, we have introduced enhanced measures for guests' safety and peace of mind.


The following items are prohibited within the premises. Strict action will be taken against the accused.

Below is the list of prohibited items:

No Speakers

No Illegal substances

Visitor Policy

Please note entertaining of guests in the hotel room without a valid reservation is strictly prohibited. Hosting of private parties in the room is not prohibited at the premises. Strict action will be taken against the accused.

Pet Policy

Grand Hyatt Mumbai does not allow pets, with the exception of service animals. For questions about our pet policy, please contact our team at +9166761234.

Hygiene and Safety Measures

The safety and wellbeing of our guests is our top priority.

As we welcome you back, you can rest assured that we are taking precautionary measures across the hotel in an effort to maintain a safe environment for our guests, customers and colleagues. Here are some of the steps that guests will see at Grand Hyatt Mumbai Hotel & Residences  taking in an effort to provide a healthy environment:

Cleaning & Disinfection

We are conducting regular—in many cases hourly—cleaning and sanitization of frequently touched surfaces and high-traffic areas such as elevators and elevator buttons, escalator handrails, and public restrooms. For gyms and spas, our teams are stepping up the cleaning and sanitization of surfaces and equipment. Routine cleaning extends to the employee areas of the hotel such as employee restrooms, break rooms and gyms.

Temperature & Wellbeing Checks

All guests and colleagues are required to have a body temperature check each time they enter the hotel. During check-in, guests are asked if they are feeling well or showing any signs of illness, and anyone with a fever above 37.5 C (99.5 F) or who is experiencing any symptoms will be advised to see a doctor immediately.

Hand Hygiene

We have placed hand sanitizer dispensers throughout the hotels—at front desks, restaurants, event spaces, public restrooms and employee areas—to remind everyone of the importance of maintaining good hand hygiene.

Masks & Gloves

Our colleagues are well-equipped with masks and gloves, and the policies for utilizing them depends on department responsibilities, tasks and local guidance. From front desk associates to housekeeping, food&beverage, culinary staff, colleagues are trained on the importance of wearing appropriate protective gear and will be taking precautions in an effort to provide a safe environment for our guests.

Knock & Go Room Service

To promote safety for our guests and colleagues, all room service orders will be delivered to the door, unless indicated otherwise by the property. To minimize contact, our colleagues will knock on your door or ring your doorbell to notify you upon the delivery of your order.

Hygiene Protocols

Our teams are implementing new precautionary measures starting from food preparation, to set-up and service. We are frequently disinfecting kitchen surfaces, and colleagues are wearing masks and gloves when plating and serving made-to-order dishes. We have temporarily switched restaurants with a buffet offering to à-la-carte menus and made-to-order options, and we intend to switch back when additional hygiene and other measures are in place.

Air Quality

To promote air quality, our engineering teams are disinfecting air unit components and replacing air filters.

International Standards

Our precautionary measures are developed in consideration of guidance and information shared by local health authorities and other leading organizations and experts. Posters are placed prominently throughout the hotels to remind guests of efforts they can take to protect their health while traveling. Across all relevant departments at the hotel, we are stepping up the frequency of inspections by independent third parties in reliance upon standards of hygiene and safety such as ISO 22000 ;2005and HACCP.