Hotel Policies

SAFETY FIRST. WELL BEING ALWAYS.

We have introduced a multi-layered Global Care & Cleanliness Commitment that builds on Hyatt’s existing rigorous protocols and includes:

• Trusted medical and industry advisors to help Hyatt think beyond cleanliness–and advance care across the entire hotel experience
• Cleaning, disinfection and infectious disease prevention accreditation by the Global Biorisk Advisory Council (GBAC)
• Dedicated Hygiene & Wellbeing Leaders at each hotel to enforce new sanitization protocols and colleague resources

For more information on Hyatt’s Global Care and Cleanliness Commitment, visit https://www.hyatt.com/info/global-care-and-cleanliness-commitment

Pet Policy

Hyatt Regency O'Hare makes traveling with your pet easy. This pet friendly hotel makes it easier for pet lovers and their four-legged friends to spend time away from home. Hyatt focuses on providing a hassle-free experience for their travelers. Pets are allowed at Hyatt Regency O'Hare, please see a list of associated fees below for pets who reside at the hotel:

Guests will be provided an ID tag for each dog that indicates the hotel’s name and phone number. The ID tag needs to stay on the dog's collar throughout their stay. Please note, a $25 fee will be added to the guest room bill should the tag not be returned to the Front Desk.

Guest cell phone number must be provided to Front Desk in case of an emergency.

Fees:

$100.00 per stay up to 6 nights

An additional $100.00 "Deep Cleaning" fee from day 7 to day 30 (for a total of $200)

From day 30 on, the charge will be at the hotel's discretion

Our shipping and receiving center will handle your incoming and outgoing packages. You will be charged based on the weight of your package(s) as follows:

Letter                               Complimentary

0-49lbs                               $15.00 per box

50-99lbs                             $0.50 per pound

100lbs and over                 $0.75 per pound

Skids without weight        $200.00 per skid

Skids with weight              $1.50 per pound

There is no smoking allowed in the public areas of the hotel. Designated smoking areas are located outside of the Grand Entrance and outside of the South Entrance. The hotel will apply a $250 cleaning fee to any guest room that violates this non-smoking policy.

FOR THOSE GUESTS UTILIZING THE ‘PRESENTLY OCCUPIED’ SIGN:

At Hyatt, the welfare and safety of our guests and colleagues is a top priority. It is Hyatt’s practice to enter every occupied guest room at a minimum of once within a 24-hour period, even if a guest has requested privacy.

You must be 21 to check-in to your room. Please have a photo ID and credit card ready at the front desk.

Hyatt Regency O’Hare Chicago has an early departure fee of one-night’s room and tax.  Departure dates are reconfirmed at check-in and are subject to a fee if changed after the check-in process is completed.