Hotel Policies
Check-In / Check-Out
Check-in is 3pm and check-out is 12pm.
Method of Payment
All reservations require a valid credit card to be present at the time of check in. It will need to authorize for the full room and tax plus an additional $100 for any incidentals. If the reservation is pre-paid, a credit card is still required and will be authorized for $100 for any incidentals. We are cashless no cash payments will be accepted.
Package Handling / Receiving Policies
Package Receiving Pricing per Package
Flat Envelopes: $0
0-4lbs: $5
5-19 lbs: $10
20-49 lbs: $25
50+ lbs: $50
Any packages that arrive more than 3 days before arrival will be charged an additional $5 early storage fee. Any long-term guest who stays with us (15+ nights) will be allowed 5 packages to be received complimentary and then charged 50% of standard pricing.
Pet Policy
With the exception of service animals, pets are not allowed at Hyatt Place Chicago/River North. If you have any questions about the policy, please contact our team directly at 312-755-1600.