Hotel Policies

Check-In / Check-Out

Check-in is 3pm and check-out is 12pm. 

Method of Payment

All reservations require a valid credit card to be present at the time of check in. It will need to authorize for the full room and tax plus an additional $100 for any incidentals. If the reservation is pre-paid, a credit card is still required and will be authorized for $100 for any incidentals. We are cashless no cash payments will be accepted.

Package Handling / Receiving Policies

Package Receiving Pricing per Package

Flat Envelopes: $0

0-4lbs: $5

5-19 lbs: $10

20-49 lbs: $25

50+ lbs: $50

Any packages that arrive more than 3 days before arrival will be charged an additional $5 early storage fee. Any long-term guest who stays with us (15+ nights) will be allowed 5 packages to be received complimentary and then charged 50% of standard pricing. 

Pet Policy

With the exception of service animals, pets are not allowed at Hyatt Place Chicago/River North.  If you have any questions about the policy, please contact our team directly at 312-755-1600.