Hotel Policies

Destination Fee Inclusions

$15 F&B Credit in Level 2

Fitness Center Access

Business Center Access

Digital Newspaper

Local or Long Distance Calls

Bloomingdale's - 10% off

Lou Malnati's - free app or dessert (approx $10 value)

Gino's Pizza - free app or dessert (approx $10 value)

D4 Irish Pub - Free dessert (approx $9 value)

Fogo de Chao - $15 coupon

Capital Grille - comp calimari app ($18 value)

Pinstripes - $10 off $20 or $15 off $40

Kingston Mines - $3 coupon

360Chicago Observatory - $8 coupon

Fashion Outlets - coupon booklet with multiple discounts

Northbridge Mall - coupon booklet with multiple discounts

Package Handling Policy
We will gladly hold any packages sent to the hotel in your name. You will be charged based on weight of package as follows:

  • Up to 10lbs - $5
  • 11-20lbs - $10
  • +$10 for every additional 10lbs

Smoking Policy
Hyatt is committed to providing a smoke-free environment (including vaping) and any room found to have been smoked in is subject to a smoking fee of no less than $250 + tax. We appreciate your consideration for other guests and ask that you report any smoking in the building immediately.

Pet Policy
A $100 charge per stay up to 6 nights will be added to your room when you bring a dog. An additional $100 is charged from day 7 to 30. After 30 days, the charge will be at the hotel’s discretion. For any dog accidents that require additional housekeeping cleanup, a $150 cleaning fee will be applied to your final bill.

Dogs weighing 50lbs (22.67kg) or less are permitted at the hotel. If traveling with two dogs, their combined weight may not exceed 50lbs.

Check-In Requirements
You must be 21 to check-in to your room. Please have a photo ID and credit card ready at the front desk.