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Grand Hyatt Kauai Resort & Spa

COVID Health & Safety Plan

Grand Hyatt Kauai is committed to upholding the highest standards of cleanliness in an effort to ensure our colleagues and guests enjoy a healthy, safe and comfortable environment. We want you to feel confident in the care we are providing, and want to reiterate that your safety and wellbeing are our highest priority. We have enhanced rigorous cleaning and sanitization in all areas.  

 

Operational updates and some specific health and safety measures currently include:

·            Face coverings are required in all public areas per corporate policy and

             governmental mandates

·            Training and certification for hygiene and cleanliness

·            Increased frequency of cleaning with hospital-grade disinfectants and

             electrostatic disinfectant sprayer in guestrooms and shared spaces

·            Enhanced food safety and hygiene protocols

·            Hand sanitizer stations throughout resort

·            Protective equipment for hotel colleagues

·            Physical distancing guidance throughout resort

·            Plexiglass protection shields at front desk and other hostess stands

·            Gloved & masked bell attendants to assist with your luggage

·            Antibacterial hand sanitizer and masks provided in room

·            Signage in all restrooms on CDC hygiene recommendations

HOUSEKEEPING

·           Housekeeping services will be provided after every third night

·           If you prefer daily housekeeping services, please advise front desk

·           Disposable paper cups in lieu of glassware

·           Gloved and masked  personnel when in guest room

·           Non-essential paper/items removed from guestrooms

·           Hospital grade disinfectant utilized to clean rooms

POOL AND LAGOON

·           Reduced seating capacities to adhere to social distancing standards

·           Nightly chair & cushion cleaning of all pool chairs

·           Rigorous pool, lagoon and hot tub sanitization program

·           Food and beverage service available

ANARA SPA & RESTAURANTS

·           Reduced capacity limits and rigorous cleaning protocols

·           Digital and single use menus

 

SERVICES OFFERED

RESTAURANTS

·           Ilima Terrace – breakfast 6:00am – 11:00am

·           Seaview Terrace – breakfast 6:00am – 10:00am

·           In-room Dining – breakfast 6:00am – 11:00am

·           Hale Nalu – cocktails, lunch 10:30am – 5:30pm

·           Captain's Bar – cocktails, lunch 11:000am – sunset M-F; open at                 8:00am Sat/Sun for football & breakfast.

·           Tidepools – Cocktail Lounge 4:30-9:30pm Dinner 5:30-9:30pm

·          Stevenson's – Sushi & Spirits Th-Sun - 5:30-9:30pm; Bar closes at 10:00pm  

POIPU BAY GOLF COURSE

·           Tee times 7:00am-3:00pm

·           Beverage cart available

·           For tee times and more information click here

ANARA SPA

·           Treatments and Fitness Center open, face coverings required

TENNIS / BICYCLES

·           Available upon request

TEMPORARILY SUSPENDED OPERATIONS

Camp Hyatt | Grand Club | Business Center | In-room dining lunch/dinner | Dondero’s | Poipu Bay Clubhouse | Grand Hyatt Kauai Luau | Shipwreck Bar

 


News
Grand Hyatt Kauai

Though the resort suspended operations in April due to travel restrictions and COVID-19, Grand Hyatt Kauai Resort & Spa has not been idle. Improvements to facilities and guestrooms have been made, accolades received as one of the best resorts in Hawaii, and accreditation gained for its cleanliness and safety protocols. Refreshed, the resort is ready to welcome guests back beginning November 1, 2020.

 

Named to the two most prestigious awards lists in the travel industry, Grand Hyatt Kauai Resort & Spa was honored in the Travel+Leisure World’s Best Awards as well as the Conde Nast Traveler Reader’s Choice Awards as one of the best resorts in Hawaii. For these awards readers weigh in on travel experiences around the globe — sharing their opinions on the top hotels, resorts, cities, islands, cruise ships, spas, airlines, and more.

 

Prior to suspending operations, the resort’s focus on cleanliness and wellbeing was recognized with the AAA Best of Housekeeping Award. Enhanced cleaning protocols led to receiving this award which recognizes housekeeping that significantly exceeded expectations of AAA inspectors during their visit.

 

The resort also recently received accreditation from the Global Biorisk Advisory Council (GBAC) indicating it has proper cleaning protocols, disinfection techniques and work practices in place to minimize risks associated with infectious agents like the novel coronavirus. “This accreditation assures workers and guests that the resort has systems in place to maintain clean and healthy environments,” said GBAC Executive Director Patricia Olinger. “This third-party validation shows that it follows strict protocols for biorisk situations, thereby demonstrating its preparedness and commitment to operating safely.”  To achieve GBAC STAR™ accreditation, the resort was required to demonstrate compliance with the program’s 20 core elements, which range from standard operating procedures and risk assessment strategies to personal protective equipment and emergency preparedness and response measures. Learn more about GBAC STAR accreditation at www.gbac.org.

 

The resort has taken full advantage of this time to make the experience even better when guests return.

  • The resort’s renowned pools have new pool decks and socially distanced seating in sun or shade.
  • The multi-phased guestroom renovation moved ahead with all new carpeting and the addition of an accent bench at the foot of the bed, an ottoman for the seating area and a media hutch. These enhancements complement the renovation which began in late 2018 with new televisions, credenzas, chairs and sofas, with Nespresso machines and refrigerators added in 2019.
  • Three top tier suites have been completely renovated with six additional to be completed by year’s end.
  • Many facilities improvements have also been made including safety enhancements, exterior paint and repair, along with extensive landscaping to open the resort view planes.
Grand Hyatt Kauai

Awards
Travel + Leisure World's Best Award
2020
Inducted to the Hall of Fame for this Award, with over a decade of honors as one of the best resorts in Hawaii. (Also chosen 2001-2017)

Awards
AAA Four Diamond Award
2020
Twenty-ninth year the resort has received the award, recognizing high levels of hospitality, attentiveness to detail, upscale design in lodging, restaurants, and amenities.

Awards
AAA Best of Housekeeping Award
2020
Housekeeping significantly surpassed expectations, as measured during the inspector’s comprehensive on-site inspections. 

Awards
Hawaii Magazine, Reader’s Choice Awards 2020
2020

The resort was recognized on Kauai as the: Best Luxury Resort, Best for Families, Best for a Romantic Getaway, Best Staff, Best Guest Services Program, Best for a Wedding,  Best Aloha Spirit #2, Best for a Long Vacation #4.

Tidepools as the Best Resort Restaurant, Best Restaurant >$60pp #2, Most Romantic #2.

Poipu Bay was honored as one of the Best Golf Courses and Anara Spa as one of the best Spas on the island.


Awards
Conde Nast Traveler Reader's Choice Awards
2020
Honored by over 600,000 readers as one of the best resorts in Hawaii. (Also ranked 2009-2019. Top Pacific Rim Resorts 1991, 1992, 1996 - 2000, 2002-2004. Best in The World 2000-2006. Top 100 Resorts 2007 - #1 on Kauai.)

Awards
TripAdvisor Traveler's Choice Award
2020

Recognized for receiving glowing reviews from travelers.


The resort and Tidepools are in the Certificate of Excellence Hall of Fame, ranked 2011-19.

Dondero’s (also ranked 2012-13), Stevenson’s, Seaview, Ilima, Poipu Bay Golf Course (also ranked 2016-18).


Awards
Leaders in Sustainability
2019
Hyatt Resorts in Hawaii were recognized by the Hawaii Lodging & Tourism Association for going above and beyond to implement sustainable practices in everyday operations.

Awards
TripAdvisor Top 25 Most Romantic Restaurants in the US
2019
Tidepools is one of 3 in Hawaii to make the list.

Awards
US News & World Report Best Hotels 2019
2019

Ranked in Top 10% of luxury hotels, achieving Elite Gold status. (Also ranked in 2015-18).

Also on Top 15 Pool Hotels in US and Top 15 Spa Hotels in Hawaii 2019.


Awards
The Garden Island Best of Kauai 2019
2019
Chosen as the #1 Resort on Kauai and Anara Spa as #1 spa.

Awards
Smart Meetings, Platinum Choice Award & Smart Stars Award for Best Island Resort
2019
Chosen by readers for exceeding standards of excellence for service, amenities, ambiance, and meeting facility quality. (2004, 2007, 2010-2018)

Awards
GolfWeek: America's Best Courses
2019
Poipu Bay Golf Course was rated #6 among the best courses in Hawaii. (Also rated in 2006-2018)

Awards
Meetings Today Best of
2018
For demonstrating an unwavering commitment to hospitality and service. (14 time winner).

Awards
Brides, Top 10 Honeymoon Resorts in Hawaii
2018
Named one of the best places to honeymoon in Hawaii.