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Grand Hyatt Kauai's Culture of Care & Safety in a New Era

Public Areas

  • Public Area Hand Sanitizers throughout the resort
  • Signage in all bathrooms on hand washing and other CDC hygiene recommendations
  • Physical Distancing Signage throughout resort
  • Plexiglass Protection Shields at front desk and other hostess stands
  • Trash cans inside the door of public restrooms 
  • Gloved & masked bell attendants to wipe down luggage once delivered to room

Guest Rooms

  • Disposable paper cups in lieu of glassware
  • Gloved and masked housekeeping personnel when in guest room 
  • Antibacterial sanitizer and mask in room
  • Air Conditioning Air Filter replacement schedule
  • Eliminate multi use publications
  • Single use Compendium
  • Additional guest signage on hand washing and other CDC hygiene recommendations
  • Electrostatic Sprayer Disinfecting System
Event Space
  • Individually wrapped cups 
  • Gloved and masked servers, attendants, chefs and bartenders
  • One sided food stations served by event staff
  • Individually wrapped cookies & pastries
  • Use of individually packaged condiments
  • Meeting rooms to include hand sanitizer
  • Redesigned capacity charts with current physical distancing standards
Anara Spa
  • Individually wrapped cups    
  • Therapists to wear masks, gloves and eye protection as appropriate for each treatment
  • Guests to wear masks
  • Additional hand sanitizer and wipes throughout spa and work-out facility
  • Capacity limits for treatments, seating areas, fitness room and classes
  • Eliminate shared magazines
  • Gloved and masked fitness room attendant
Restaurants
  • Servers and assistants to wear masks, bartenders masks and gloves as appropriate
  • Reduced seating capacities to adhere to recommended physical distancing standards
  • Single Use Menus
  • Physical Distancing Signage in waiting areas
  • Rigorous cleaning of tables/chairs after each seating

Awards
AAA Four Diamond Award
2020
Twenty-ninth year the resort has received the award, recognizing high levels of hospitality, attentiveness to detail, upscale design in lodging, restaurants, and amenities.

Awards
AAA Best of Housekeeping Award
2020
Housekeeping significantly surpassed expectations, as measured during the inspector’s comprehensive on-site inspections. 

Awards
Hawaii Magazine, Reader’s Choice Awards 2020
2020

The resort was recognized on Kauai as the: Best Luxury Resort, Best for Families, Best for a Romantic Getaway, Best Staff, Best Guest Services Program, Best for a Wedding,  Best Aloha Spirit #2, Best for a Long Vacation #4.

Tidepools as the Best Resort Restaurant, Best Restaurant >$60pp #2, Most Romantic #2.

Poipu Bay was honored as one of the Best Golf Courses and Anara Spa as one of the best Spas on the island.


Awards
Conde Nast Traveler Reader's Choice Awards
2019
Honored by over 600,000 readers as one of the best resorts in Hawaii. (Also ranked 2009-2018. Top Pacific Rim Resorts 1991, 1992, 1996 - 2000, 2002-2004. Best in The World 2000-2006. Top 100 Resorts 2007 - #1 on Kauai.)

Awards
TripAdvisor Certificate of Excellence
2019

Recognized for receiving glowing reviews from travelers.


The resort and Tidepools are in the Hall of Fame, ranked 2011-18.

Dondero’s (also ranked 2012-13), Stevenson’s, Seaview, Ilima, Poipu Bay Golf Course (also ranked 2016-18).


Awards
Leaders in Sustainability
2019
Hyatt Resorts in Hawaii were recognized by the Hawaii Lodging & Tourism Association for going above and beyond to implement sustainable practices in everyday operations.

Awards
TripAdvisor Top 25 Most Romantic Restaurants in the US
2019
Tidepools is one of 3 in Hawaii to make the list.

Awards
US News & World Report Best Hotels 2019
2019

Ranked in Top 10% of luxury hotels, achieving Elite Gold status. (Also ranked in 2015-18).

Also on Top 15 Pool Hotels in US and Top 15 Spa Hotels in Hawaii 2019.


Awards
The Garden Island Best of Kauai 2019
2019
Chosen as the #1 Resort on Kauai and Anara Spa as #1 spa.

Awards
Smart Meetings, Platinum Choice Award & Smart Stars Award for Best Island Resort
2019
Chosen by readers for exceeding standards of excellence for service, amenities, ambiance, and meeting facility quality. (2004, 2007, 2010-2018)

Awards
GolfWeek: America's Best Courses
2019
Poipu Bay Golf Course was rated #6 among the best courses in Hawaii. (Also rated in 2006-2018)

Awards
Meetings Today Best of
2018
For demonstrating an unwavering commitment to hospitality and service. (14 time winner).

Awards
Brides, Top 10 Honeymoon Resorts in Hawaii
2018
Named one of the best places to honeymoon in Hawaii.