Hotel Policies


The safety and wellbeing of our guests and colleagues is always a top priority. In light of COVID-19 and for precautionary measures, the following services and facilities will be impacted. For inquiries, please contact the hotel directly.

  • Limited service available - Food service, Bar service, Shuttle, Business Center, Fitness Center, Pool.

  • Face coverings – Required in hotel indoor public areas and when moving around in outdoor areas

  • COVID-19 PCR & Antigen Tests – We have partnered with a local Diagnostic Centre to facilitate in-house test with a preferential cost to every guest who need it upon request.
  • To make an appointment; please contact our Hygiene & Wellbeing Leader will take care of your test request.

Pet Policy

Grab your leash and stroll the Pasos y Pedales with your favorite four-legged friend during your stay in Guatemala City. That's because dogs are always welcome at Hyatt Centric Guatemala City. We allow up to one dog per room weighing up to 40 pounds. To ensure your dog’s comfort, we offer beds, bowls, toys, and treats, free of charge.