Hotel Policies


The safety and wellbeing of our guests and colleagues is always a top priority. In light of COVID-19 and for precautionary measures, the following services and facilities will be impacted. For inquiries, please contact the hotel directly.

  • Limited service available - Food service, Bar service, Shuttle, Business Center, Fitness Center, Pool.

  • Face coverings – Required in hotel indoor public areas and when moving around in outdoor areas

  • COVID-19 PCR & Antigen Tests – We have partnered with a local Diagnostic Centre to facilitate in-house test with a preferential cost to every guest who need it upon request.
  • To make an appointment; please contact our Hygiene & Wellbeing Leader will take care of your test request.


Testing Costs:

In-house COVID-19 PCR Test: USD 95.00

In-house Antigen Test: USD 50.00


Terms & Conditions:

  • Complimentary rapid antigen or RT-PCR testing only applies to guests at participating hotels through May 31, 2021 who are departing for the U.S.

  • A complimentary rapid antigen test or RT-PCR (based on location) will be offered for each guest, up to two (2) registered guests per guestroom per stay, on direct and third-party bookings.

  • Tests must be conducted during a stay at a participating hotel, and no refund or credit will be issued for unused tests. Guest may be required to show proof of travel plans.

  • Minimum stay requirements for large groups/weddings are at the discretion of resort.

  • Testing offer not valid for guests traveling to other locations and subject to terms and conditions disclosed at time of booking.  

  • Travel Delay Rate valid in connection with extending both direct and third-party bookings and will be based on prevailing rate at time of reservation extension. 

  • Rate must be booked on-property due to a delay in testing or test results, or a positive test during stay and prior to departure. 

  • Guest may be required to show proof of test status and interrupted travel plans.

  • Valid at all Hyatt hotels in Mexico, Central America, the Caribbean and South America, excluding Hyatt Ziva and Hyatt Zilara resorts. Rate may only be booked by a guest during a stay.

  • Participating hotels reserve the right to change Travel Delay Rate to the then-current Hyatt Daily Rate in the event of fraud, abuse or misuse of the Travel Delay Rate.

  • Offers may be modified or withdrawn at any time without notice for any reason, including if the CDC modifies its testing requirements.

  • Offers subject to availability and void where prohibited by law.

Pet Policy

Grab your leash and stroll the Pasos y Pedales with your favorite four-legged friend during your stay in Guatemala City. That's because dogs are always welcome at Hyatt Centric Guatemala City. We allow up to one dog per room weighing up to 40 pounds. To ensure your dog’s comfort, we offer beds, bowls, toys, and treats, free of charge.