News + Events

The 2G-Plus rule applies in the complete indoor areas of the hotel

• Vaccinated or recovered.

and 2G-Plus at our restaurants, bars, the spa and fitness area:

• Double vaccinated + booster vaccination (valid from the day you received your booster vaccination)
• Double vaccinated + negative Corona test result from the current day (max 24 hours)
• Double vaccinated + recovered in the last 3 months

Children up to 6 years are exempt from the obligation to provide evidence, 7 to 16 year olds are considered students and do not need a negative test certificate either.

Please have the following documents ready upon arrival

• Proof of your vaccination or recovery status
• If applicable negative Corona test result at the 2G-Plus areas
• Identification document

Please find all details and further information about the current coronavirus requirements of our state here.

This is how we all protect ourselves:

• Please keep a distance of at least 1.5 m (5 ft) between yourself and other people.
• In all public areas, a mouth and nose cover is required. xceptions apply to children under 6 years and to the following areas: the seating areas of the restaurant, the bar and the lounge, in the showers of the spa area and in the sauna and during facial treatments.
• Wash and disinfect your hands regularly.
• Sneeze or cough into the crook of your arm or into a handkerchief.
• Avoid hand contact with your face if possible.
• If possible, please pay cashless.

Learn more about Hyatt`s Global Care and Cleanliness Commitment about Contactless Care at Hyatt - several contactless services for less direct contact during your stay.

Arrival and Check-In

• Hand disinfectant dispensers at the hotel entrance and at the reception.
• Reception counter is equipped with plexiglas panels for less direct contact.

Transportation & Parking

• Wearing of mouth and nose cover in public transportation is mandatory.
• Parking possibility in the public underground car park in the parking spaces marked with „HYATT“.
• Valet parking is not available at the moment.
• More information about transportation and parking can be found here.

Public Areas

• Hand disinfectant dispensers can be found in front of the guest elevators, at DOX restaurant, at the spa, at the entrance of the meeting area and at the public restrooms.
• In all public areas, a mouth and nose cover is mandatory. Exceptions apply to children under 6 years and to the following areas: the seating areas of the restaurant, bar or lounge, in the showers of the spa area and in the sauna and during facial treatments.
• If required, you can get a face mask at the reception.
• Contactless card payment is possible in all areas.
• A maximum of two persons (or one household) may use the elevator at the same time.

Rooms & Suites

• We clean your room after three nights (or more often on request) between 8:00 AM and 3:00 PM.
• Turndown service is currently not available.
• The mini-bar is currently not filled but it can be used for your own purposes.
• We offer beverages and snacks at the Lobby Shop next to the reception or via room service.  The room service menu can be found here.

Restaurants, Terrace, Bars & Room Service

• Information, opening hours and menus can be found here.
• All menus also accessible via QR Code or the TV in your guestroom.
• Contactless Room Service: Daily, 24 / 7.
  
• You can enjoy breakfast at the restaurant or in your room.
• LOBBY SHOP: Snacks and beverages to go. Daily, 24 / 7 at the reception.
• For information regarding the REGENCY CLUB please contact the reception.

Spa & Fitness

• Timeslot can only be guaranteed with an advanced booking. Find more information about the spa and our hygiene measurements.

Guest Information on the TV

• You will find all important information about the hotel and our offers in the TV menu in your guestroom.

For further questions and information, please contact the reception.

Would you like to work in a relaxing and quiet place? With our home office offer, you will have a 32 sq m (344 sq ft) room with a view for private use and a spacious worktable from 7:00 AM to 7:00 PM, including:

• Garage space
• High-speed Wi-Fi
• Printing service at the reception
  
• Coffe and tea-making facilities at the room
• 1 complimentary water bottle per day
• Minibar can be used for your own purposes
  

Price 89 Euro / Monthy flat rate on request

Book via email dusseldorf.regency@hyatt.com or telephone T: 49 211 9134 1234.