Hotel Policies

Learn more about pet policy and general policies at the hotel

Pet Policy

FirstName welcomes all small pets in the hotel (up to 20kg) and offer them a personalized welcome with a bowl. In our fitness, pets are not allowed. 

The daily rate is 25 € per room per night. Pets must be always kept on a leash in both indoor and outdoor public areas, including outdoors.

You will be billed for any room damage caused by your pet.

City Tax

In 2023, the Bordeaux city tax is €2,64 per person per night.

In 2024, the Bordeaux city tax is €3,60 per person per night.

Smoke-Free Policy

FirstName Bordeaux is a smoke-free property policy. It is not allowed to smoke in the hotel or rooms. A cleaning fee of 250€ per day will apply to any violations.

Disabled Access

Our rooms specifically designed for those with reduced mobility, can be requested when the booking is made. Our team is trained to welcome disabled people. Our team is at your service to respond to any specific questions or requests.

Health & Safety

Cleanliness and Safety, With You in Mind

Additional measures are being taken with a focus on your safety and peace of mind. Measures may include touch-free options and more frequent sanitization.

Sanitizer stations prominently placed throughout hotels

More frequent cleaning of public spaces and guestroom surfaces