Hotel Policies

Safety & Cleanliness Procedures

at The Confidante Miami Beach


Safety & Cleanliness Procedures at The Confidante Miami Beach

The safety and wellbeing of colleagues, guests and customers remains a top priority, and to further deliver on our purpose of care during the COVID-19 pandemic and beyond, The Confidante Miami Beach has taken measures to ensure colleague and guest safety and peace of mind. This includes cleanliness and disinfection procedures, social distancing protocols, associate training and various other policies. In addition to following recommendations from the Centers for Disease Control and Prevention (CDC) and local authorities, The Confidante proudly upholds Hyatt’s Global Care and Cleanliness Commitment.

 Please see below for the high standards we’ve implemented to ensure you are even more comfortable during your stay (while still having a vibrant experience!)

Designated Hygiene Manager on property who oversees all hotel operations and standards

Comprehensive and required employee trainings regarding social distancing and hygiene practices

Require and clearly post signage encouraging the recommended social distance in all hotel public areas, apart from guests who are traveling together

Aligned with the CDC and AHLA’s guidance, face coverings are not required indoors or outdoors for guests who are fully vaccinated. Face coverings are still be required for non-vaccinated guests within indoor public areas, as well as outdoors where social distancing is not feasible.

 

Fully vaccinated colleagues at Hyatt in the US, who choose to voluntarily attest they have been fully vaccinated, will not be required to wear masks while at work

 

Require proper Personal Protection Equipment for contractors and vendors

Provide disposals in employee work areas and public spaces to safely discard used personal protective equipment

Hand sanitizing stations readily available for colleagues in employee work areas and for guests in public areas including outdoor recreation facilities, fitness center, elevators landings, lobby, restaurants and more

Responsibly limit capacities in public restrooms, fitness center, elevators, cabanas and bungalows to ensure proper social distance

Signage posted throughout the hotel reminding guests of safety protocols and expectations, as well as proper respiratory etiquette and ways to properly wash hands

Implement 12 Point Inspection Procedure which ensures the disinfection of all hard and soft surfaces in guest rooms, with strict procedures in place to eliminate cross contamination

Strict laundry protocols which include high temperature sanitization

Plexiglass dividers at front desk and restaurant hostess stands to ensure the safety of colleagues and guests

Utilize single-use and digital collateral/menus throughout the hotel

Availability of touchless and keyless check-in using the World of Hyatt app

 

For more information on Hyatt’s global cleanliness commitments, please visit hyatt.com/info/global-care-and-cleanliness-commitment. For resources regarding open attractions and city ordinances, head to miamibeachfl.gov.

Check-In Policy

Guests are required to show a valid photo ID at check-in

Please note a USD 100.00 security deposit is charged per night and due upon arrival. This is refundable, pending a successful damage inspection after check-out

The minimum age for check-in is 21

Resort Fee Policy

A daily resort fee of $35 plus tax ($39.90) will apply to all room nights at The Confidante Miami Beach, which offers all of the benefits of a resort, right on historic Collins Avenue. Once you've finished exploring the city, take your time to enjoy exclusive benefits back at the hotel, including:

  • Wi-Fi access including Premium service
  • Local, toll-free calls from guest room
  • In-room coffee
  • Refillable contactless water stations 
  • Indoor/outdoor fitness center access
  • Exclusive virtual workouts from local studios
  • Two bottles of water daily 
  • Beach and pool chairs with dedicated full-service (for registered guests) 
  • Unlimited use of beach and pool towels
  • Bicycle and helmet to explore Miami Beach (2 hours daily)
  • Oversized backyard games
  • 10% savings on online ticket purchases for the Museum of Graffiti located in the heart of Wynwood
  • 10% savings on website orders from Cielito Artisan Pops

Pet Policy

Don’t forget your favorite furry friend when you stay at The Confidante Miami Beach. We welcome pets weighing 50 pounds or less, and a maximum of two pets with a combined weight of 75 pounds or less, per room. For guests staying up to six nights, a $100 USD deep cleaning fee will apply per stay. If you’re planning an extended stay, please contact the hotel directly at (305) 424-1234. Please inform the hotel prior to your arrival if you plan on bringing a pet.


While at the hotel, we ask that you and your four-legged friend follow our Pet Guidelines to ensure that everyone enjoys their stay:

Pets are allowed in guestrooms on any floor & outdoor garden sitting area

Pets are not permitted on the pool deck or in our restaurant

Per Miami Beach city ordinance, pets are not allowed on the beach. Please contact the hotel for approved pet parks & beaches

All pets must be housebroken

Please maintain your pet on a leash at all times in public spaces

Make sure you keep your "Pet In Paradise" sign on your room's doorknob (provided upon arrival). When you wish to have the room cleaned, please dial “0” to establish a time when you will be out for a walk and housekeeping can service your room. Housekeeping provides daily service between 8:30 a.m. and 5:00 p.m.

Please clean up after your pet

Hotel will provide each dog with an ID tag that indicates the hotel’s name, location and phone number. The ID tag should remain on dog collar during the entire stay. A $25 USD fee will be added to the guest room bill should the tag not be returned to the Front Desk upon check-out

Out of respect for other guests, we ask that your dog settles down by 8:30 p.m. If you are leaving the room, please leave a cell phone number at the Front Desk in case of an emergency

If a pet is disturbing hotel guests due to barking or crying, The Confidante Miami Beach has the right to ask that the pet is taken off property

The Confidante Miami Beach does not assume any liability for your pet's actions while at the hotel

 

Pet in Paradise Perks!

Upon arrival, your four-legged friend will receive a Confidante-branded dog-tag to be placed on the collar for the entirety of their stay and a take home gift of a Confidante-branded pop-up water bowl and baggie dispenser.  Pets also enjoy the use of a luxurious, faux-fur, memory foam pet bed by Paw.com during their stay, which must remain within guestrooms. Guests who book suites receive a matching Paw.com waterproof throw blanket, perfect for beds and sofas. For a tasty treat, The Backyard, the hotel’s iconic pool and outdoor lounge area, offers all-natural popsicles for pups from popular local shop Cielito Artisan Pops. For more details email concierge@theconfidantehotel.com or call (305) 424-1234.

 

Service Animal Pet Policy

Deep cleaning fees will not apply for guests with service animals

Service animals are allowed in all public areas

Hotel will provide an ID tag for each dog that indicates the hotels name and phone number. The ID tag should be on the dog(s) collar during the entire stay. A $25 USD fee will be added to the guest room bill should the tag not be returned to the Front Desk upon check-out